-
October 2023 by Marianna Paulla Kuper
Great high quality clothes for great prices!
-
September 2023 by Bonnie D.
This is the worst customer service we've ever had. Do not come here unless you want to have them steal from you. We bought a romper from them and it he strap immediately broke when my daughter put it on and they would not refund it. The manager was rude and combative. I typically don't leave reviews or even complain but this was outright ridiculous. Horrid, horrid management. They should be whole heartedly ashamed of how they spoke to me and their customer service in general... or lack there of. Just skip this store. There are a ton of other great shops near by that have better quality (aka clothes that won't break immediately) and customer service.
-
June 2023 by Christa Nelson
I love shopping local. This is a great example of why. I was visiting Napa and it was chillier than expected. I called and described what o needed and they found my size and held it for me. It matched perfectly and fit just as described. While I will be heading home soon they created a fan. I will shop online. I highly recommend this boutique. .
-
February 2023 by Tala P.
I've visited this spot 3 times now and they have some stylish clothing pieces for a good price! Ladies if your in Napa and want to shop, stop buy this wonderful boutique.
-
September 2022 by Maria Antonella Tesio
I bought 4 dresses on the website. They gave me 3 and told me to come the next day to pick up the one that was missing. As soon as I got home I found that 2 dresses had many holes at the bottom, that same afternoon I went to return them, the girl apologized saying that they must have gotten caught in the carts that have wheels.I went back the other day to look for the missing dress, they couldn't give me an answer and they promised to call me that same afternoon. They didn't. So the next day I went back to the store and they told me that the dress was no longer in stock and they were going to cancel the purchase making a refund.Of the 4 dresses, I only have 1. I went to the store 4 times to solve problems. They didn't call me when they promised to.Too bad the clothes are nice but I won't be shopping at Shoppe Twelve again
-
June 2022 by Robin King
Nice but high price!!
-
May 2022 by Antonella Tesio
(Translated by Google) Buy 4 dresses on the website. They gave me 3 and told me to come by the next day to pick up the one that was missing. As soon as I got home I found that 2 dresses had many holes in the bottom part, that same afternoon I went to return them, the girl apologized saying that they must have been caught on the carts that have wheels.I went back the next day to look for the missing dress, they couldn't give me an answer and they promised to call me that same afternoon. They didn't. So the next day I went back to the store and they told me that the dress was no longer in stock and they were going to cancel the purchase by making a refund.Of the 4 dresses, I have only 1. I went to the store 4 times to solve problems. They didn't call me when they promised to.Too bad, the clothes are nice but I will not buy from Shoppe Twelve again(Original)Compre 4 vestidos en la página web. Me entregaron 3 y me dijeron que pase el próximo día a retirar el que faltaba. Apenas llego a mi casa me encuentro con que 2 vestidos tenían muchos agujeros en la parte inferior, esa misma tarde fui a devolverlos, la chica me pidió disculpas diciendo que se deben haber enganchado en los carros que tienen ruedas.Volví al otro día a buscar el vestido que faltaba, no me pudieron dar respuesta y se comprometieron a llamarme esa misma tarde. No lo hicieron. Asique al día siguiente volví a ir a la tienda y me dijeron que el vestido no estaba más en stock e iban a cancelar la compras haciendo un reembolso.De los 4 vestidos, tengo 1 solo. Fui 4 veces a la tienda a resolver problemas. No me llamaron cuando se comprometieron a hacerlo.Una lástima, la ropa es linda pero no voy a volver a comprar en Shoppe Twelve
-
May 2022 by Antonella T.
Compre 4 vestidos en la página web. Me entregaron 3 y me dijeron que pase el próximo día a retirar el que faltaba. Apenas llego a mi casa me encuentro con que 2 vestidos tenían muchos agujeros en la parte inferior, esa misma tarde fui a devolverlos, la chica me pidió disculpas diciendo que se deben haber enganchado en los carros que tienen ruedas. Volví al otro día a buscar el vestido que faltaba, no me pudieron dar respuesta y se comprometieron a llamarme esa misma tarde. No lo hicieron. Asique al día siguiente volví a ir a la tienda y me dijeron que el vestido no estaba más en stock e iban a cancelar la compras haciendo un reembolso. De los 4 vestidos, tengo 1 solo. Fui 4 veces a la tienda a resolver problemas. No me llamaron cuando se comprometieron a hacerlo. Una lástima, la ropa es linda pero no voy a volver a comprar en Shoppe Twelve
-
May 2022 by Nancy Z.
I was passing by this store yesterday & saw a rack with some clothing from the outside window, I went in the store & searched around the store & didn't see the blouse I spotted on that rack, on the floor. I asked a woman that was what seemed to be the only person there who was on her computer ; what is the largest size you sell? she answered "large". I pointed at the cute flowery orange top on that rack. She told me they were not labeled yet for the floor & she couldn't release them. Didn't seem to want to be bothered to even offer to possibly look up the price to sell me the item that was somewhat on display or visible from the outside window. She returned to her computer to do whatever she was doing before I interrupted her, l guess. I have experienced rude behavior before but this was quite unexpected, although maybe not based on the review on March 5.
-
March 2022 by Samantha O.
To the woman who worked today on March 5th: If you'd like to continue to drive your customers away, please, by all means, continue to ignore them. I came in today and I walked towards your direction and I knew you saw me, but you welcomed the group that came in through the door after me. Then as I was shopping through the rack closest to the register, you squeezed yourself behind me without the common courtesy to say, "excuse me." Some customer feedback: You've got a great collection of women's clothing, accessories, and shoes, but because of your sh*tty "customer service" you've lost some business. Get it together.
-
February 2022 by Sheena C.
This store is so cute!!! So many options and styles . Super cute accessories and shoes too. The owner was so nice and helpful. They have a little bit of everything for any style you desire. Prices are good for Napa as well. Definitely will be back. Highly recommend!! Also they were getting a new shipment of some really adorable spring clothes.
-
January 2022 by Melanie B.
I don't usually review boutique shops, but I have to give Shoppe Twelve two thumbs up! Cute and colorful clothing sets for sale! There are three fitting rooms and a great selection of two pieces, blouses, pants, dresses and more. The service was also excellent and I felt happy with the outfits I left with! Conveniently located in Downtown Napa. Grab brunch and go shopping!
-
January 2022 by Angie J.
"Trendy light",reasonable prices, excellent quality
-
November 2021 by angele marie
"Trendy light",reasonable prices, excellent quality
-
August 2021 by Janie Kennedy
Great shop with nice selection!!
