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October 2023 by Julie Robinson
Never bought a mattress before now. Mark was very knowledgeable and helped me find the right one for me.
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June 2023 by laura walker
Excellent customer service! Lou was so helpful in finding the just-right mattress and made the whole delivery run very smoothly. Great selection of a wide range and high end mattresses! Best customer service I have ever experienced in mattress shopping. Can’t recommended highly enough!
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June 2023 by Matthieu Garcia
Really good experience, Lou is a very good sales person, he has been able to understand very quickly our needs and prices target. He proposed to us a very good product in our budget and we are very happy. What a pleasure to deal directly with people physically and not online. Great experience thanks sleep city.
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March 2023 by candace Vanoeveren
Our Sales Representative was very pleasant and extremely informational. He guided us to just the right mattress for my Husbands special needs.
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February 2023 by Rhys Arisman
First time mattress buyers. Excellent customer service! We were assisted by Lou, who was incredible. He was very knowledgeable and helpful without being pushy. Lou made the experience. We will be recommending Sleep City to our family and friends.
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February 2023 by Melissa Prichett
My experience was great. I had hit up other stores in Napa and they spent a lot of time pushing me towards a mattress I never would have been comfortable buying. When I walked into Sleep City on Jefferson in Napa, Lou was personable and gave me a few suggestions based on my sleep patterns. Then he gave me time to explore and check different mattresses out without a lot of pressure, but he was always available to answer questions. I got a great deal and I highly recommend this local business.
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February 2023 by Angela Thompson
The best mattress buying experience. Lou made the process easy, and stress-free. We highly recommend.
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February 2023 by Roxy E.
My experience was great. I had hit up other stores in Napa and they spent a lot of time pushing me towards a mattress I never would have been comfortable buying. When I walked into Sleep City on Jefferson in Napa, Lou was personable and gave me a few suggestions based on my sleep patterns, but then he gave me time to explore and check different mattresses out without a lot of pressure, but was always available to answer questions. I got a great deal and I highly recommend this local business.
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January 2023 by Tony Olvera
Bought a queen tempur-pedic, 10/10. Sleep so good the alarms almost don’t wake me. Service was easy and fast.
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December 2022 by Caroline Wilson
Great experience. We were able to try a variety of mattresses. Lou gave us good guidance and answered all of our questions. We didn’t feel a need to go elsewhere and purchased our new mattress then and there.
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December 2022 by Fred Goldman
My wife visited Lou at the Napa store and spent some time trying various mattresses with different degrees of firmness/softness.The following day, I accompanied her and tried out the selections she had identified.Lou was helpful throughout the selection process answering our questions, asking us about our preferences and recommending products that might best suit our needs - all without any pressure to buy.Within an hour we had settled on a mattress and box springs that fully met our needs. Lou arranged for us to receive the best possible prices on our selections. The delivery of our mattress was timely and perfect.We highly recommend Lou and Sleep City Napa for any of your sleeping needs.
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November 2022 by Roberto Sandoval
My wife and I began our mattress search at this location. We did not know what to expect or what questions to ask. Luckily, Luo Egri, the store manager, was there to support us. His exceptional customer service made our mattress purchase experience very pleasant. I recommend you make Sleep City in Napa, CA, your first choice when purchasing a mattress. Make sure to ask for Luo if you are looking for exceptional customer service!
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October 2022 by john gomez
Lou was low pressure knowledgeable friendly and helpful! We had a great experience and were in and out within the hour! No nonsense and plenty to choose from. Thanks!
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October 2022 by Troy Nunez
I’ve purchased many beds over the years for my family, from Lou in Napa. Had a great experience every time. Very knowledgeable, friendly, and most importantly, trustworthy.Thanks again Lou!
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October 2022 by Seth Lucas
Great experience buying a new mattress. It was exactly as I was told it would be. The two young men who delivered the new and removed the old were beyond appropriate. Two thumbs up!
