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December 2023 by dotti clark
Wow 30 mins to republican a debit card. Completely unreasonable. There are 3 front desk personnel and they should be able to do this
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November 2023 by Natalia Plancarte
This branch told me they were going to process a new debit card and that it should arrive within 5-7 days. A week later, nothing so I call back and a rep said they never even processed it! Unbelievable! This branch used to be great and definitely isn't reliable anymore.
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August 2023 by J T.
Completely incompetent employees at the Napa Branch. I cannot be the first customer trying to open an IRA account. In the last 2 months I have scheduled 3 appointments. The first one was cancelled. On the second appointment they had ZERO Knowledge and after 45 minutes I ended up just leaving. The third appointment was even worse than the 2nd. They were defensive and completely inept, and trying to set me up for another appointment????? with someone who could help me. Wasted my time, gave me the wrong paperwork, told me I coudn't open an account without cash???? but when I went home I opened a membership immediately on line. I would never trust this credit union with my money.
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May 2023 by Anthony B.
Joy was amazing and extremely professional. Very pleasant. Call corporate for me to clear up my situation. Great atmosphere also in the bank.
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August 2022 by William Terry
Bank branches are always clean and friendly. I have banked with Travis Credit Union for nearly 20 years. Thank you for you services.
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June 2022 by Dennis S.
This has to do with Travis credit union as a whole not 1 branch. They bought my loan. Ohh what a mistake. I have never seen such a crappy bank ever. So you can't call a branch. You have to call the 800 number and be put on hold for about an hour if not longer. Email: You get responses by people who have no idea what they are doing. When you get a response and that's if you're lucky. To pay you loan you have to use your bank to either transfer money to your account at Travis credit union (TCU) then pay it from that account or set up bill pay from your bank. No simple click here to pay your loan. Their app looks like is from when iPhones first came out it's like a 2 yr old designed it. Tell ya what just get an account at a bank like chase or something. Once I can I'm refinancing my loan with a better bank this bank is a joke.
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April 2022 by Angel Ventura
(Translated by Google) A very good bank(Original)Un muy buen banco
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September 2021 by Anna Redmond
Absolutely the worst credit Union I’ve banked with. Staff is always rude and unhelpful
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April 2021 by Tatyana Anysia A.
I have been banking w Travis for a few years now, even when I questioned why this or that, the ladies at this bank have always been so polite and helpful! I've noticed the difference before covid and after, and these ladies are still patient as ever and there as much as possible! I hope they get the credit they deserve, my apologies if there is a male working at this establishment, the ladies are always so helpful every single one of them!
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March 2021 by T D.
One of the new (presumably) tellers has an attitude problem and incompetent at her job. I had a really simple request and she got it all wrong. When I questioned her, she acted like nothing was wrong. I had to keep insisting. What would have been a 3 min task took her 15 mins, and that was not counting the time to fix it after I pointed out she had to do it again (that was a waste of 15 mins!). I had a busy day so I made sure to arrive first thing in the morning when they opened to avoid wait time. What was the point of coming early when she couldn't assist me quickly with a simple task. By the way, it was for a withdrawal and no I didn't use the atm for a specific reason I won't elaborate (plus that's besides the point). Didn't catch her name but she was younger and had really long manicured cream/nude colored nails. Even if she was new, I would understand if she was gracious about her mistake and took my word for it when I said she didn't do it correctly. Instead I got a couldn't give a damn attitude. If only they improved their online banking facilities - it is lacking when compared to other banks and not user friendly either. Which is one of the reasons I had to do my transaction in person. 20 mins of aggravation for a 3 min task. Opening a new bank account would have been faster.
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September 2020 by Tanya W.
Tell me where it makes sense to take off my glasses and my mask because it is a "government agency?" It says on the website, that it's a private bank. We are in a pandemic and you want me to take off my mask so you can see my face? I was there not to long ago and no one asked me to take off my glasses and my mask. You are risking people's health just to be able to see my face. For all you know, I might have COVID. Doesn't make any sense.
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August 2020 by Lalo M.
The services are good, most of the staff is always professional. I do wish staff like Heather Johnson would take the time to greet and chat their Latino customers as enthusiastically as everyone else. Laughing and chatting with the person in front of me, welcoming and asking the reason for the visit from the Caucasian lady behind me. I know I have some serious resting b**** face, but my mask covered that up. Seriously, feeling ignored while everyone is getting superb service is not a good feeling.
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March 2020 by Sarah Haddorff
I had a car loan through Travis Credit Union for 4 years and it was the longest 4 years of my life. They are super in flexible and some of the employees are straight up rude! I traded in my car and the new loan was financed through another credit union (thank god) and they called me asking about my payment. When I explained the situation, and offered to give them the number to the dealership they told me it wasn’t their problem and they would continue to call and email me until the dealer paid off the loan.They also messed up on my payments multiple times and I had to correct them when they reported me late to credit bureaus. I do NOT recommend this credit union.
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November 2018 by Cheray U.
Love mortgage broker Toni Hicks there who helped my luxury home buyer with her questions and strategy for the right home mortgage based on their financial portfolio. If your a home buyer or realtor and need a devoted partner to get your home refinanced or buy a new home Toni Hicks is the only one in Napa to trust or talk to.
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February 2017 by Naomi Chamblin
Travis is the first bank/credit union I actually get excited about when I have to make a trip (2x a week)! I have a small business and they are marvelous to work with.
