-
August 2023 by Alex Cortez
Long over due review but still feel it's worth sharing. I took my car to this shop because my car was making some loud noises when I was going over 25 mph. Few days before I drove over a plastic bag and I was thinking maybe the plastic bag was stuck somewhere where I couldn't see it so I decided to take it to this shop only to be told that so and so had to be replaced ($800+ job). After I told the mechanic that I wouldn't be able to cover that because I just paid my college tuition for the semester, he walked away upset and said under his breath, "yeah it was a plastic bag making all that noise". I drove off and no more noise but just upsets me because if I did have the funds to pay for it, it wasn't an honest diagnosis of the car issue.
-
August 2023 by Alex Cortes Torres
Long over due review but still feel it's worth sharing. I took my car to this shop because my car was making some loud noises when I was going over 25 mph. Few days before I drove over a plastic bag and I was thinking maybe the plastic bag was stuck somewhere where I couldn't see it so I decided to take it to this shop only to be told that so and so had to be replaced ($800+ job). After I told the mechanic that I wouldn't be able to cover that because I just paid my college tuition for the semester, he walked away upset and said under his breath, "yeah it was a plastic bag making all that noise". I drove off and no more noise but just upsets me because if I did have the funds to pay for it, it wasn't an honest diagnosis of the car issue.
-
July 2023 by Cindy Worthington
Jose and his staff are professionals who care about their customers. Wonderful service from people who make you feel like family. Highly recommend for keeping you on the road.
-
June 2023 by Gary Michaud
Great service, reasonable prices and professional management!
-
April 2023 by James Brandon
Amazing serviceAlways friendlyReasonable prices
-
December 2022 by Nichole Douglas
They were honest and fairly priced.
-
April 2022 by Michael L.
Great mechanics and folks down at Universal Auto. They always diagnose my vehicle correctly and efficiently. I appreciate their fast professional service. Quality you can count on every visit. Thanks again Jose!
-
March 2021 by Brian Phillips
$145/hour labor. Lowest in Napa Valley. They went above and beyond. Not only did they change the water pump, while down there, they changed the timing chain, serpentine belt (drive belt, accessory belt), and even gave me an oil change. They even showed me a box of the parts they changed. Got my car back in a week. My car is good for another 162,000 miles. I recommend you pay in cash or with debit card, if pay with credit they charge you the 3% fee. And remember, the estimate is just an estimate, plan on paying a little more for the extra they do. 4.5 stars. 5 stars if they had it washed and vacummed next door ;)
-
March 2021 by Todd Snowder
Went to get my 95 mustang gt slogged it was fast and they were friendly. And car passed
-
March 2021 by Joel Asaro
Quick and easy smog check
-
March 2021 by Flor Acosta
Great and faster service
-
January 2021 by J S
Do not leave your car with them. They will take weeks to "fix" the vehicle and will completely damage it in the process. The owner will let you take the car even if it hasn't been tested and after you ask about the work they did, he will say your money, that he asked for, is not worth the time put into the vehicle and that is why they did an incomplete job.Services: Car scanning
-
January 2021 by A J
Do not leave your car with them. They will take weeks to "fix" the vehicle and will completely damage it in the process. The owner will let you take the car even if it hasn't been tested and after you ask about the work they did, he will say your money, that he asked for, is not worth the time put into the vehicle and that is why they did an incomplete job.
-
August 2020 by Dave Villa
The best service, and attitude!
-
August 2020 by Ashley Hayes
Jose and his staff are super friendly and always helpful and universal auto is the only mechanic I trust not to rip me off
