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February 2024 by Jennifer Alva
There’s really no way get in touch with anyone here. No help at all.
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December 2023 by American Angler
I took a box there, and they took it to its destination. I guess that's worth 5 stars.
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November 2022 by Michael Drake
Friendly employees. Nice clean place.
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January 2022 by Ron McConlogue
I had a packaged shipped from Tennessee on 12/172021. The package was dropped off a UPS Store for delivery.On 12/21/2021 Package was in Transit and due to be delivered on 12/24/2021. NO PACKAGE!12/27/2021 The update shows nothing all the previous information is gone.I called the 800 number .Automated system said the package had been dropped off at a UPS Store. I called the surrounding UPS Stores to no avail.The sender and I have both been on the phone trying to resolve the issue, Customer Service is useless.They take your money and don't care. There is NO Customer Service any longer.
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July 2021 by Marisa Licata
Appears Driver stealing packages. Twice orders from costco did not show up. The tracking said released by driver at the door. I was home both times and no UPS truck around. Checked with neighbors nada. Fed ex and USPS no problem. Get couple of shipments a week. I have an enclosed patio so even if they did deliver it would not be taken. I am certain that the truck never got her.
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February 2021 by JC Randall
Great people ?
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January 2021 by gamingfever17 _
Sent a customer an order from mississippi. They put it on the truck to deliver saturday but took it back to the building. Then went out for delivery this morning. My customer lives 7 minutes from the ups store and they said she should have it by 10. Napa valley is not even that big to take alllllll day to do a delivery. Then the customer service acted like they didnt even care. I think from now on i will never use UPS again. Twice in the last month ups has screwed up and delayed and switched my shipment dates. You gets no love from me ups.. not one drop. Last time i use you.
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January 2021 by Backup Account
Sent a customer an order. They put it on the truck for delivery thennit was in process at facility againhas been out for delivery since this morning. Its 37 minutes to 6.. customer lives 7 mins from this location but they wont get it until 10pm. Totally unacceptable.. Napa valley is not even that big to take all day to do a delivery. customer service didnt even care. Never again will we ship ups. Spread the word!!!!
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October 2020 by Ivly
Horrible customer service. No attempt to understand the customer, just yelling at you the whole time. Also, lots of back and forth with calling different numbers and misinformation about who can authorize what. I spoke with someone named Noema or Norma twice and both times she was unnecessarily impatient and rude. I was dreading having to call about my package because people who work in customer service are rarely in the mood to actually provide customer service. Unfortunately, I was right. The other guy who transferred my call was not very accommodating either.
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August 2020 by Juan Sturge
Very friendly people and helpful too
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August 2020 by Lorna Angeles
Friendly service
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June 2020 by Charles Bollman
I wish there was a zero star review for this. My package has been sitting at this facility for close to a week. Every day around 4:45 it goes from “in transit” to “emergency/weather” delay. I have contacted UPS on 3 occasions requesting a pickup at facility, and they say they have processed it. Each day it goes out for delivery again, and they say they don’t have a request for pick up filed. The worst is that the facility is literally 4.8 miles from my house. The customer service is atrocious, there is no resolution in sight, and my much needed delivery for work is collecting dust on a pallet while their logistics experts languish in the unbearable 70 degree sunny weather. DHL can somehow bring a package to my office in San Jose from China in 11 hours, but ups cannot move a 10 pound box 4.8 miles in a week. Embarrassing.....
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February 2020 by Louise Rising
Nice guys behind the counter. You have to type out the sender/receiver info in a computer yourself. Once you do it a few times, it gets easy.
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January 2020 by k c
Do you guys do livescan ? I need it asap
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September 2019 by Sydney Green
Wonderful service, and a can do attitude!
