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March 2024 by Crave Workshops
Really grateful for this store! Everyone here is genuinely so nice and goes the extra mile. They are helpful and knowledgeable. Always try to help everyone fairly and quickly,
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March 2024 by CC
5 stars for Ashley, the employee at the Napa UPS store, who assisted me on 2/15/24 with notary and shipping needs. She was polite, efficient and acknowledged each customer (most making Amazon returns) without delaying helping me.
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January 2024 by Joyce McKenna
They charge you $5 to use the computer even though you don’t even use the computer to print plus money for copies. The employee literally logs onto the computer and prints it for you. So you pay for their employee to use their own computer, quite scammy. The other UPS store in Napa is so much better, nicer employee, no wait. This store is ROUGH.
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December 2023 by Shauna Tackett
Fast and Friendly!!! I love this spot!
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October 2023 by Adela Jane Freeman
It was awful. The manger was rude and condescending and continually blamed other employees. In addition, she gave me incorrect shipping information and pricing. She was like that to every customer in there. I would not only demote her from manager, but fire her. I will not return to store until she is gone. The people at the downtown Napa store are wonderful. As they should be when in customer service.
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August 2023 by EAR Villegas
Customer service was wonderful. Herron was very kind and super helpful with a tricky Amazon return.
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August 2023 by lisa sani
Tess was extremely helpful to me today. I was lost and she asked the right questions. Thanks Tess!!
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June 2023 by Jeff S.
Ashley is amazing! We have visited this UPS Store on several occasions to ship a package or process a return and we've always been happy with the service. I visited yesterday to ship a small item and return a few online orders and Ashley was super friendly and went above and beyond to help us with our shipment. We also saw her do the same with other customers while we were in the store. Ashley was fun to talk to and she had great rapport with the UPS drivers. I felt compelled to write this review because of Ashley's wonderful service. Thank you!
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May 2023 by Christine H.
Apparently there is a $4.00 charge to tape half of a box. The clerk informed me that I can bring it home and tape it or pay for the roll of tape. The clerk that she confirmed this with spoke as if I wasn't even present. I will avoid this location at all costs. I am also trying to avoid Amazon so that I don't have to step foot inside this store.
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April 2023 by Michael Drake
I was trying to return an Amazon item that I didn't want. The clerk was very helpful. She gave me the phone number for Amazon customer service. She was very polite & helpful.
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March 2023 by Melody B.
My favorite place for your mailing needs and their other services Such great staff and the owner is the best! Napa is a small community and it's the little things people do to make your life that much better ! Great and awesome customer service all around !!!!
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February 2023 by Jay C.
I go to this location several times a week. There is a new employee named Tess. Her smile, attitude, patience and willingness to help go above and beyond. Customer service seems to be a thing of the past these days and it's so refreshing to be helped by someone so kind. So this is a shoutout to Tess. Thank you!
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October 2022 by Jpatrick Dineen
$3.99 to tape a return box. Or buy some tape on the shelf for even more money. Going elsewhere from now on.
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October 2022 by Joe D
Excellent service and great staff.
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September 2022 by Randy S.
There is no justification for the consistent rudeness exhibited by one of the associates in this store. I will gladly drive across town to avoid ever interfacing with this individual again.
