Verizon, the leading provider of mobile, 5G home internet, and business solutions, offers a convenient shopping experience at their Napa store. Customers can visit the store or schedule an in-store appointment online, with the option to pick up online orders in-store, enjoy free 2-day shipping, or receive same-day delivery where available. The store staff is described as helpful, friendly, and skilled, with customers praising the prompt and courteous service they received, even without an appointment. The 611 customer service line also received high praise, with a representative named John providing exceptional support, demonstrating patience, kindness, and a personable approach, going the extra mile to ensure the issue was resolved.
So helpful and friendly here. I'm from out of town and had an issue with my phone. I walked in, no appointment needed and was helped right away. I didn't need an appointment. And my phone issue was solved!
July 2023
Quite helpful, you know, I think that was about the best visit to a Verizon store ever, the wait was about the same, but Daniel was awesome!
July 2023
They need more people to help. I was there waiting for hour and a half ?
