Verizon, the leading provider of mobile, 5G home internet, and business solutions, offers a convenient shopping experience at their Napa store. Customers can visit the store or schedule an in-store appointment online, with the option to pick up online orders in-store, enjoy free 2-day shipping, or receive same-day delivery where available. The store staff is described as helpful, friendly, and skilled, with customers praising the prompt and courteous service they received, even without an appointment. The 611 customer service line also received high praise, with a representative named John providing exceptional support, demonstrating patience, kindness, and a personable approach, going the extra mile to ensure the issue was resolved.
Hate the service. Will be switching back to At&t after my contract is up. So many dead zones in Napa.
October 2025
Ramses Took care of me kindly and quickly and helped me get what I need. Great customer service. ☺️
May 2025
The employee should get an OSCAR for being a perfect employee. I went in for a transfer to a new phone from my old phone. S22 to an S25. I took advantage of the promotion and now I have NO monthly payments on my new S25. WOW!!! The representative was absolutely knowledgeable about everything that needed to be done.... read full comment
