Verizon, the leading provider of mobile, 5G home internet, and business solutions, offers a convenient shopping experience at their Napa store. Customers can visit the store or schedule an in-store appointment online, with the option to pick up online orders in-store, enjoy free 2-day shipping, or receive same-day delivery where available. The store staff is described as helpful, friendly, and skilled, with customers praising the prompt and courteous service they received, even without an appointment. The 611 customer service line also received high praise, with a representative named John providing exceptional support, demonstrating patience, kindness, and a personable approach, going the extra mile to ensure the issue was resolved.
Mike, at Napa Verizon, did a great job in helping me with my phone. Very knowledgeable and courteous!
July 2026
Brayan was super helpful, professional, and resolved both of my issues with speed and good humor. Verizon is lucky to have this fine young man working for them!
May 2026
We had a great experience at Verizon with Anna. She helped upgrade phones, revised services to saves money and also linked my streaming accounts to save money. Very helpful and friendly.
