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April 2024 by Omar Law
The guy from br idk if he was mad with us because i request a taste of the mint chocolate, he literally give me the icee cream in bad mood, my father told him if he was high or something because he doesn’t looks like in the mood to work
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June 2023 by San Diego Johnny Surf
Dudes were really cool. I jokingly said fill it up and the dude put huge scoops instead of rinky dinky ones.
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June 2022 by Leah-Pajarit A.
This place over charged me. Gave me double scoop for a price of 2 single scoop which is $2 difference. (ordering double scoop is $2 less than ordering 2 singles) When I told him to give me the difference he handed me a cup. Thats so wrong. I still give it a 2 star coz we love the ice cream just over priced.
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April 2022 by Andrea R.
So we were standing in line for few min. and this girl not once made an effort to get off her phone and attend us. I said excuse me and she said what do you want ? Hmm sorry Ms. for making you work while you're on the clock. I had never gotten such bad service. As someone who's worked customer service that's a shame and then people still expect to get paid over minimum wage with these jobs doing nothing.
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March 2021 by Valeria A.
I came to Baskin Robbins at the mall, it was 6:55 pm I just wanted a cone and the girl working refused to serve me because she was closing at 7 pm! I myself work serving customers and although I understand everyone wants to head out, But I dont think it's professional to not respect the closing hours. I just wanted an ice cream, it's not a big deal but I'm just disappointed with the service.
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March 2021 by Paula S.
The girl that was there today around 1130am was not very attentive and friendly. I had to say 'excuse me' five times to get her attention. She was so focused on whatever she was doing and forgot that she also has customers to tend to. After she assisted me and after I paid for my ice cream, she didn't even offer me my receipt. She just went back to doing what she was doing. Unbelievable!! Horrible customer service!!
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July 2020 by Eduardo L.
I usually visit the shops whit the family and the location is perfect. The cashier is always very pleasant. Great and quick service
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March 2020 by Phillmatic ..
I'm lactose intolerant, but today I felt like getting ice cream for the culture. Kat helped me out today, she was very sweet and let me try all the flavors I wanted to try. I give her an A+
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January 2020 by Laura S
(Translated by Google) What a rich snow(Original)Que ricas nieves
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October 2019 by Linda De Carrillo
Love their ice cream
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August 2019 by dino puppet
Love their ice cream
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April 2018 by Aaron P.
$1.50 scoops on 3/31! Their regular prices are ridiculous. Baskin Robbins is a classic though, the frozen yogurt and healthy ice creams will never compare to real sugar and real milk. The fact that it's a kiosk in the middle of a mall makes it less authentic though.
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April 2018 by Anna H.
My kids were begging for Baskin Robbins, so this one popped up on my map near where we were driving. Wish we hadn't bothered. One freezer was broken (out of 2), so they were down to maybe 9 flavors. But I'm wondering if this other "working" freezer was broken too- I could see all the ice cream was melting in the freezer. I asked the guy working there why it looked melted, if it had been affected by the freezer problem, but he denied that and said when they clean the working freezer, everything melts a bit. I'm no thermodynamics expert, but I'm pretty sure it takes quite a while of not being in the freezer to bring those big 3-gallon tubs to the texture of 10-minute old soft serve. My youngest, who wanted BR the most, ended up getting nothing because it all looked so awful. We thought maybe it was just how it looked through the freezer window, it might not be too bad, so we ordered a scoop of chocolate chip cookie dough. You'd think they'd give a discount, or an apology, or something, for handing me runny ice cream. Glad we got a cup, it would not have stood up on a cone! If equipment isn't working, it's probably more honorable to shut down until that is fixed rather than serve crummy product... at full BR price.
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June 2017 by Sunny Ahuja
Great place for your choice of Baskin Robbins flavors. Very convenient and inviting
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July 2013 by Nathan Hall
What a disaster. I called in an order for a birthday cake. The employee sounded like he was walking on the 805. He had no clue what he was doing. I had to tell him the size, shape and flavor of the cake 3 times and he still didn't comprehend. I told him I would like it ready on Saturday the 20th and he said, "Yes, it will be ready on Saturday the 21st." Given all this, I canceled the order as I had no confidence that it would be done right or even ready when I wanted it. I would highly suggest you NOT GO TO THIS BASKIN ROBBINS!
