-
February 2024 by Jose Bacio
I recently had the pleasure of experiencing truly outstanding customer service at Enterprise Car Rental, and I cannot commend them enough, particularly the exemplary service provided by Victor. From start to finish, my interaction with Enterprise was seamless and pleasant, thanks to their commitment to excellence in customer care.From the moment I walked through the doors, Victor greeted me with a warm smile and a genuine eagerness to assist. His professionalism and positive attitude immediately set the tone for what would be a stress-free rental process. Victor took the time to understand my needs and preferences, ensuring that I was matched with the perfect vehicle for my requirements.What truly impressed me about Victor was his attention to detail and willingness to go above and beyond to ensure my satisfaction. He patiently answered all of my questions, provided valuable insights about the available options, and made helpful recommendations to enhance my rental experience. His knowledge of the inventory was impressive, and I felt confident that I was in capable hands.Throughout the rental process, Victor remained accessible and responsive, promptly addressing any concerns or requests that I had. His dedication to delivering exceptional service was evident in every interaction, and it made a significant difference in my overall experience with Enterprise.Moreover, Victor's friendly demeanor and genuine concern for customer satisfaction made me feel valued and appreciated as a customer. He exemplified the highest standards of professionalism and courtesy, setting a shining example for others in the industry to follow.Thanks to Victor's outstanding service, my rental experience with Enterprise was nothing short of exceptional. I left feeling impressed and grateful for the level of care and attention I received. It's clear that Enterprise prioritizes customer satisfaction, and Victor's contributions undoubtedly played a pivotal role in making my experience memorable.I highly recommend this Enterprise Car Rental location to anyone in need of reliable transportation, and I wholeheartedly commend Victor for his exceptional service. His dedication to exceeding customer expectations is truly commendable, and I look forward to doing business with Enterprise again in the future.Thanks again Victor!Jose
-
October 2023 by Yvonne L
Fast and friendly location.
-
October 2023 by Xena G.
very disappointed . i went friday oct.6 to set an appt for Tuesday to pick up a car to rent i toook all my paper work and was set to come in tuesday . i get there and victor the gentlemen at the counter now says i'm not eligible to rent the car due to my license.. it's very unfortunate and inconvenient considering i was there friday , and i could of gotten aware then i wasn't eligible. we contact a higher manger and his he had no reason behind why & didn't even explain to me why i wasn't eligible? i'm sure this type of treatment isn't anywhere in the customer policy . very disappointed. the lack of stars dont lie. wish i could rate zero.
-
September 2023 by Stephanie M.
Had an 2nd excellent experience overall with my 4 week rental . Their customer service was amazing, Adrian helped us. Will come back again for my next one!
-
September 2023 by Gregg Fajardo
I Took A Bus To This Location Because They Didn't Answer Their Phone. Yeah They Advertise That They Will Pick You Up & Never Do. I Walked In The Hot Sun With My Cane When I Got There No Cars On A Monday. I Asked The Rep If He Could Please Check Computer @ Other Location Down The St, Yeah To See If They Had Any Rentals Available & They Did. I Also Asked Him If He Could Call Them, He Refused To Call Them And Handed Me Card Said You Call Them! I Did Call Them And They Said That They Didn't Have Any Rentals Either And Hung Up. I'm Sorry I Don't Recommend This Location Or The Other One In National City. I Rented From Avis And Recommended Them. Oh Yeah Also Included Picture Of The Card With Tiny Phone Numbers Below.
-
August 2023 by Raymond
I wouldn't recommend this enterprise, they weren't very explanatory. i had the car switch out because the 1st rental vehicle i had was too small for my family and got a rav4 instead and the person that work at enterprise said it was the same rate as the previous rental vehicle. So when it was time to return the vehicle i was charge $151 for the rate of the vehicle. because there was a $5 difference on the rental vehicle. I just wish they could've explain to me better before i made the switch. Look elsewhere!
-
August 2023 by Grabriela Hernandez
I had to drop of my car because its going to get fix,enterprise agent (Victor Ruiz) took good care of me and husband was very profesional and quick I highly recommend this place specially if Victor is around...Enterprise need more agents like Victor" Thank You Enterprise for fast,easy and pleasent service,and Thank you Victor for your pleasent and kindness personality,
-
July 2023 by Ada S.
Picking up the rental: Pretty smooth experience so far. We came in during a rush of customers, but they got us checked in pretty quickly. We had made a reservation through GEICO insurance since we had a woops on the car and are getting it fixed at the shop. I don't remember the name of the person that helped us, but man, did he help us! There just so happened to be a mustang convertible on the lot that was available to us and we were sold on it. I mean why not, right? More to come :)
-
July 2023 by Google user
I wouldn't recommend this enterprise, they weren't very explanatory. i had the car switch out because the 1st rental vehicle i had was too small for my family and got a rav4 instead and the person that work at enterprise said it was the same rate as the previous rental vehicle. So when it was time to return the vehicle i was charge $151 for the rate of the vehicle. because there was a $5 difference on the rental vehicle. I just wish they could've explain to me better before i made the switch. Look elsewhere!
-
July 2023 by Raymond B.
I wouldn't recommend this enterprise, they weren't very explanatory. i had the car switch out because the 1st rental vehicle i had was too small for my family and got a rav4 instead and the person that work at enterprise said it was the same rate as the previous rental vehicle. So when it was time to return the vehicle i was charge $151 for the rate of the vehicle. because there was a $5 difference on the rental vehicle. I just wish they could've explain to me better before i made the switch. Look elsewhere!
-
May 2023 by Nadia W
2 weeks ago we had reservations for a SUV for vacation and everything went smooth and the lady that helped ** was great. She didnt hold ** long and everything went good, had the car for a week and came back and drop it off and didnt have any problems. Just told her to check the car because it was making so type of noise other than that the customer service was good and we will be back!!
-
May 2023 by Nadia W
2 weeks ago we had reservations for a SUV for vacation and everything went smooth and the lady that helped ** was great. She didnt hold ** long and everything went good, had the car for a week and came back and drop it off and didnt have any problems. Just told her to check the car because it was making so type of noise other than that the customer service was good and we will be back!!
-
May 2023 by christine A.E.
Rented an economical car for the weekend. Difficult to find parking
-
May 2023 by Dennis H
We came to ***** last Thursday and had the shittiest experience with Routes car rentalanother consumer experiencing the same issue informed ** of Enterprise. We had to go ******************* and was greeted by ******. IF THIS YOUNG MAN WAS NOT AN ACTOR OFF OF UNDERCOVER BOSS; HE SHOULD DEFINITELY BE THE ***** Tareeq embodied every facet of customer service; ****, he WROTE THE ****** We didnt even explain the previous fukery; it was as if he ALREADY knew!! After taking a loss from **************** we just wanted to do something cheap; anything on 4 wheels..Tareeq made SURE that we had the best ***** experience as he upgraded our vehicle; so we could ride in style!! I dont know who needs to hear or read this but THAT YOUNG MAN DESERVES his own store OR travel the country and TRAIN other associates of how a customer should treated. Tareeq you keep on providing the service that makes people REMEMBER what you did for them youll go far!!!
-
May 2023 by Dennis H
We came to ***** last Thursday and had the shittiest experience with Routes car rentalanother consumer experiencing the same issue informed ** of Enterprise. We had to go ******************* and was greeted by ******. IF THIS YOUNG MAN WAS NOT AN ACTOR OFF OF UNDERCOVER BOSS; HE SHOULD DEFINITELY BE THE ***** Tareeq embodied every facet of customer service; ****, he WROTE THE ****** We didnt even explain the previous fukery; it was as if he ALREADY knew!! After taking a loss from **************** we just wanted to do something cheap; anything on 4 wheels..Tareeq made SURE that we had the best ***** experience as he upgraded our vehicle; so we could ride in style!! I dont know who needs to hear or read this but THAT YOUNG MAN DESERVES his own store OR travel the country and TRAIN other associates of how a customer should treated. Tareeq you keep on providing the service that makes people REMEMBER what you did for them youll go far!!!
