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February 2024 by zaira rios
No respect for people’s time!!Horrible service. I came in to buy new tires, they said it would take up to an hour or so, which I understand since they have other appointments and also it was a busy Sunday for them. My boyfriend and I walked to a place to eat , took us over an hour, came back car wasn’t ready. We decided to go back to the house, they called us immediately after to tell me car was ready. Came back, and my car was still up on the car lift with no tires on and no one single person in the office or the shop. I tried to ask one guy that came in about my car to which he rudely told me “ “there is people in front of you.” I stood there for like another hour and no one seem to have respect for people’s times. I had work that day and I was stressing that my car would be ready on time , I can’t believe it took half of my day to buy a pair of tires… horrible
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February 2024 by Zaira R.
No respect for people's time!! Horrible service. I came in to buy new tires, they said it would take up to an hour or so, which I understand since they have other appointments and also it was a busy Sunday for them. My boyfriend and I walked to a place to eat , took us over an hour, came back car wasn't ready. We decided to go back to the house, they called us immediately after to tell me car was ready. Came back, and my car was still up on the car lift with no tires on and no one single person in the office or the shop. I tried to ask a guy that came in about my car to which he rudely told me " "there is people in front of you." I stood there for like another hour and no one seem to have respect for people's times. I had work that day and I was stressing that my car would be ready on time , I can't believe it took half of my day to buy a pair of tires... horrible
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February 2024 by Leialoha Mei Reyes
Came in last minute to get a quick tire patch before the rain & Jonathan was so nice & helpful! He was able to squeeze me in on a busy day & get my tire fixed sooner than expected. Thank you Jonathan & your crew for the exemplary service! I will be taking my business here for any future maintenance
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February 2024 by Dennis Martino
This place is the BEST! I had to have a tire replaced, and I didn’t have an appointment. Ian told me over the phone that he can get me in. I arrive, and was greeted by Jonathon. He asked about my day and we chatted about the recent rains. I gave him my keys, he hands it to one of the techs who drives my car into the bay. I was literally out of there in 10-15 min with a newly mounted, and balanced tire. Again, with the top notch service! Thank you Jonathon/Ian and the crew at Firestone (Highland Ave)!
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January 2024 by Patrick Thompson
Professional courteous service with knowledgeable technicians
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January 2024 by paula g
Went for an oil change and ended up having to take my multiple times back and it still didn’t get fixed
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January 2024 by ObaraJesus ObaraJesus
The store sales teammate Salvador Hernandez and the whole crew assisted me greatly in fixing all issues with my car. Thanks
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January 2024 by Alan Gomez
Service was efficient. The people were nice.
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January 2024 by Tania 8267
Honesty is for good business. I feel this way when engaging with the technicians. Honesty is in their brand.
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January 2024 by teairah jackson
Johnathan is perfect! I always come to this fire stone for a car repairs, mostly tires and service has always been great for me!
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January 2024 by Miguel Kenner
Addressed the problem professionally. Thanks Christian
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January 2024 by rıdvan günaydın
GREAT service by Jonathan he is very helpful and always very friendly , I been to several Firestone and I always have to come back to Firestone Highland I live all the way in oceanside. Thank you Jonathan for always taking car of my cars and family
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January 2024 by mustafa farha
I went in to get my oil change and tire rotation after they called told me my car is ready I went go pick it up when I got to work I checked lug nuts it was loose.
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January 2024 by Phau D.
My family & I were regulars here because it is the closest one to where we live. But unfortunately since management changed , this branch has gone down the drain. Will no longer be coming here.. It is such a shame coz they do get a lot of business in this area.
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December 2023 by Mustafa F.
I went in to get my oil change and tire rotation after they called told me my car is ready I went go pick it up when I got to work I checked lug nuts it was loose.
