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March 2024 by Brittany A.
I've been going to Firestone for a few years now for usual maintenance. Oil change, fluid top off, filter changes, spark plug replacements, and battery replacement. I really appreciate their consistency of always being professional with me, educating, and helpful. I also really love their credit card where I can put my bill on my card and pay it off within 6 months with no interest, it makes paying big car bills a lot easier on my budget. They are also really great with scheduling an appt right when I need it and always call me before moving forward with any work that needs to get done to make sure I approve first. Will be continuing to go to Firestone!!
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March 2024 by Sharriea W.
Unfortunately did not get the same service the second time around. Just because you're busy doesn't mean you need to be unfriendly.
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February 2024 by Francisco A.
They had my truck for 6 hours and all I ask for was to change rotors, brakes and to do tire rotation. I went in to pick up my truck and said that they still needed to do the tire rotation which I didn't end up doing because I was already late for work. their service sucks last time I'm gonna go there.
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February 2024 by Guynemer Almazan
Would’ve gave 0 STARS, but not an option. Had an appointment set for 12 noon, because the tires I needed had to be transferred. I get that. An hour and 45 minutes later, my vehicle STILL waiting in the parking stall.At the two hour mark (2 PM), my vehicle is in the bay. It stayed in the bay for over an hour before it was raised.At 3 PM, the tires were now off. No new customers entered for service or appointments.At 4 PM, tires STILL off when I talk to the manager, letting her know it’s been 4 hours and requested an approximate time of completion. She runs back, 5 minutes later she says 20 minutes.After 45 minutes they call me to say my vehicle is ready. After paying, now walking to my vehicle, I notice the spare tire was in the truck bed. I returned inside and advised them their job was not yet complete, as I requested at the start of this painful ordeal to replace the spare BACK under the truck bed.Now, 5 PM, I’m finally leaving.All I wanted was communication. But no NADA, as they would say in this store.Bery painful and will probably seek another auto care store or location.
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January 2024 by John Doe
Slow service. Mechanics looked like they did not care about finishing anything. Multiple upset clients as I sat for 6+ hours waiting for my car. Never coming back
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January 2024 by Romulo A.
One of the worst mechanics I've ever been to. Should have read the reviews before coming here. Don't waste your time/money here.
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January 2024 by Zoey Diano
Setting up an appointment is useless!!! It took me more than 2 hours for oil change. When ai did a follow up, the clerk told me it usually takes 2-3hours! Will never ever go to this place again!!!!
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January 2024 by Elizabeth Salcedo
If I could leave 0 stars I would. AVOID THIS PLACE AT ALL COSTS. I usually bring my car here because it's right down the street from where I live. I've brought my car in for a simple oil change or to change the tires and every time they want to keep the car the entire day or overnight. They ALWAYS claim they are understaffed. It has been three years of the same nonsense. They always push additional repairs and I'm under the impression they intentionally do this to make more money. My car is fine when I take it but when I leave something always goes wrong and I have to take it back and it becomes a major expense.Today was the final straw as I had an appointment for 1PM. For an oil change and tire patch. These services shouldn't take more than an hour at most. My husband went to take the car and they told him there was a wait and the car would have to be kept overnight !! Then when my husband refused, they said they could have it ready by 6 or 7.I do not recommend at all. This place is a SCAM!AVOID THIS PLACE!
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January 2024 by Michelle “chell” Blake
Very good customer service????
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January 2024 by Tellie Girven
Customer service is AMAZING!! But sadly will not be returning for service at this location. I had an appointment that was not honored at all arrived on time and car was not ready for three hours later!! Which wouldn’t be annoying if they kept me in the loop told them I had to be at work and he told me I should have my car back by then but he went well over that time I will just go to pep boys and be in and out
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January 2024 by Liz H.
If I could leave 0 stars I would. AVOID THIS PLACE AT ALL COSTS. I usually bring my car here because it's right down the street from where I live. I've brought my car in for a simple oil change or to change the tires and every time they want to keep the car the entire day or overnight. They ALWAYS claim they are understaffed. It has been three years of the same nonsense. They always push additional repairs and I'm under the impression they intentionally do this to make more money. My car is fine when I take it but when I leave something always goes wrong and I have to take it back and it becomes a major expense. Today was the final straw as I had an appointment for 1PM. For an oil change and tire patch. These services shouldn't take more than an hour at most. My husband went to take the car and they told him there was a wait and the car would have to be kept overnight !! Then when my husband refused, they said they could have it ready by 6 or 7. I do not recommend at all. This place is a SCAM! AVOID THIS PLACE!!
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January 2024 by Cameron F.
Waited 9 hours for service. Service were rude from the get go. Nothing short of a waste of time. Updated: 01/10/2024 I emailed customers service and got a reply. After the initial contact they seem to be ignoring my email. Not sure why I'm surprised given the amount of 1 stars this location has received. From top to bottom complete mess.
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December 2023 by Dave Severo
Ive waited for more than 6 hours to fix my tire valve stem. They replaced it but didnt install my TPMS. Very bad customer service and experience!
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December 2023 by Jhun Samson
Outstanding service!!! Excellent recommendations to make your car in the safest condition. If you have waited longer than you expected, you will be given a discount on your final invoice.
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November 2023 by V Krie
I just want to start off and say great customer service upfront. kept me updated with my car at all times. I also want to go ahead and thank Alex for working on my car and keeping me informed. As a woman, all I know is putting gas in the car and changing the oil, but he made sure to keep me informed about my car, which made me feel very comfortable that in this establishment, someone like him cares about a person's car. 10/10.
