Journeys is a shoe store located in Plaza Bonita mall, with multiple locations including a Journeys Kid upstairs and two adult stores downstairs, each carrying different items. The store is described as clean and spacious, with chairs for trying on shoes, long mirrors, and stockings provided for hygiene. Reviews note a decent selection of brands like Champion, Fila, and Dr. Martens, available both in-store and on their website. However, several customers felt the regular prices were high compared to competitors like Ross or Foot Locker, mentioning specific items were significantly more expensive and that the store does not price match. A common criticism was inconsistent stock, with many displayed shoes out of stock or lacking common sizes, which led to customer frustration; staff sometimes directed customers to other locations instead of checking inventory. The customer service receives strong praise. Staff members are repeatedly described as helpful, patient, resourceful, kind, professional, and energetic. Employees are noted for providing detailed guidance on products like Dr. Martens, including fit, care, and recommendations for accessories like care kits and socks. Their pleasant greetings and knowledgeable assistance are highlighted as exceptional, even convincing customers to purchase multiple items. While some suggest applying more discounts to help sales, the overall service experience is viewed very positively. The store occasionally has shoe sales, but customers recommend checking competitors for better prices on some brands while acknowledging Journeys for its helpful staff and specific brand selections.
Create you place great prices.Lots of traffic. They have really great specials for the holidays.
June 2025
Great selection and helpful staff! My kids love the Converse shoes.
October 2022
On September 12th I entered Journeys. Damoni s Greeting was beyond pleasant. She is an AMAZING sales person. She actually convinced me to buyore than 1 pair of shoes! She's a KEEPER! #GAYLEJUSTSPOKE
