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January 2024 by Virginia Dobkins
I love metro
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December 2023 by José Ocegueda
Good promotion you have
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September 2023 by Maria Genoveva
Good service and very attentive staff
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February 2023 by patricia coleman
Excellent
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February 2023 by Fanny Pineda
good prices
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November 2022 by Eye Gotchu
i walked in with hopes of potentially becoming a metro client and switching from tmobile. As soon as i walked in Sol had an attitude, i am all about doing my part in regards to reaching out to tmobile and obtaining the information needed for the switch that is not a problem the issue is Sol does not communicate in a pleasant manner, she seems like she is bothered to talk to customers, she didn’t excuse herself when she walked to the back leaving me wondering if she would be able to assist me or not once she came back it was clear to me we would have a problem because she had a really bad attitude i asked her for her managers information and said id be putting in a complaint i started leaving the store when she started arguing from the back of the counter saying i am no longer welcomed to that establishment i will be more than happy to never return and never see her again she is very distasteful, condescending, rude someone else has posted a similar review about Sol management needs to see she needs proper training on customer service.
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July 2022 by Reginaa Hernandez
I’ve been going here for years and I know that there is only one employee (Rosa) that knows how to do the job efficiently and treat clients with respect. The employee (Sol) that helped me yesterday had a very rude attitude. She couldn’t answer my question and when I would try to explain what I was asking her, she would talk over me and tell me I’m wrong. She needs to practice active listening skills and get proper training. Every time she went to the back she would slam the door as if she was having a tantrum. Very unprofessional and terrible customer service.
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March 2022 by Jeno Bugel
very rude unprofessional employees, absolutely no customer assistance stay away, cant give a straight answer. i spent 8 hours at the store on Highland Ave. in national city CA. I realize why this metro store is in this neighborhood they SUCK!!!!!!!!!!!!!!!!!!!! that star is a negative .
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March 2022 by Kevin H.
It was about ten minutes giving my information, and the polite rep said I can possibly get $30 dollars off. After we were finished they said my purchase would be $397. I had my credit card out and I could not pay the first month later so I was right about to make the choice to pay. I spoke about how much the phone was, and how much the monthly rate was, and after going over the numbers it turns out that $397 is wrong, it should be $344. At this point I am thinking, "why am I not being told about the possible 30 dollars off?" I asked to speak to a manager and they become snappy so I interrupted them and said "$397 was not right." She said "Ok take a seat" and I chose to quietly leave. But it was more difficult that I kept on having a light sense of humor and they didn't smile once the whole 15 minutes, overall just a place I wouldn't choose to visit.
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March 2022 by Roberta Baker
I wish. I could have got service. But there where no plans for moving over from boostmobie
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February 2022 by Lexi Lexi
First time going there yesterday at around 5:20pm terrible customer service they were very rude and blame their customers never going back very disappointed
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October 2021 by Char Casi
Great customer service. I’m so satisfied with my visit. Got an amazing deal and everything I needed. Rosa was extremely knowledgeable and helpful and made the process of buying my kids first phone super easy!
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September 2021 by Loose Leaves SD
Great customer service. I’m so satisfied with my visit. Got an amazing deal and everything I needed. Rosa was extremely knowledgeable and helpful and made the process of buying my kids first phone super easy!
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July 2021 by Lizbeth Hernandez
Rosa was very helpful, friendly and patient. I always like coming to this location for the same reason that the employees are super helpfu
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June 2021 by Jose Perez jr
Thank you Jovana! You helped me change from another phone carrier to metro today. I appreciate your patience. I definitely recommend this place!
