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March 2024 by Karla C.
Oscar is great at what he does! He made sure that the job done on my car was exceptionally completed. He went above and beyond to provide me excellent customer service. My car was in the shop for collision damage and he made sure to address all of the dents and damages. Oscar truly values his customers and makes sure that all of their needs are met. They worked with my insurance so that my car came out of the shop as soon as possible and in excellent quality! Super satisfied and definitely recommended!
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March 2024 by Veronica Thiel
Just went first an estimate. But the receptionist was friendly & the guy who took notes for the initial estimate. Was great.
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March 2024 by Denis A.
I required a small repair on my Xterra that a previous body shop had failed to attend to. Wanting it done correctly, I sought out Nissan Collision Center in National City. A quick phone call to Tony confirmed it could be done quickly and easily. When I arrived, Tony helped me immediately and assured me it would be done within an hour. Perhaps less than 30 minutes later, Tony told me that the repair was completed but he also wanted to show me something else. When the technician had raised the hood of the car, he found that a number of locking clips - previously removed by the previous body shop - hadn't been replaced. Tony had it done for my car, no extra charge. Further, when it came to totaling up my bill, Tony charged me 40% less than what he'd quoted me over the phone. I was extremely happy with both the quality and attention to detail of the work done to my Xterra. Tony was an absolute excellent model of what all automotive technicians and supervisors should strive to be. Should I need further body work on my car, I know to go only to Nissan Collision Center in National Center, and I'll ask for Tony. I strongly recommend these folks if you should need body work done to your car or truck.
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February 2024 by Edgar Ramirez
I don't like this place. They take so long to repair your car they never answer and never call you back don't trust them
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January 2024 by Sammy G.
It took me days before and gave Jorge enough time before I took some of my time to write this review I was recommended by the wife of my boss being good friends with the owner wife of this business they would do a good job I'm very disappointed very unprofessional I been complaining to Jorge about an issue I have with the driver side door they worked on and he just don't seem to care to help me out it makes me really mad when someone doesn't show no interest to help their costumer I had an issue recently where I had my passenger door hit and I had to look for another shop because I couldn't go back with them they lost a costumer I would never go back there and wouldn't recommend this place at all !!!!!!! It makes me more angry I had this issue since last year
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December 2023 by JC H.
Tony is awesome! Mossy Collision Center took care of fixing my vehicle quickly, professionally and without any negative surprises-- they did an awesome job at a very fair price. Tony at Mossy collision center fixed my suv in three days and finish the job at a price less than they originally quoted me. Tony and Lizbeth are friendly and fantastic. Very satisfied, I highly recommend Mossy Collision Center.
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November 2023 by Haith, Dr. A.
Came here for an estimate. Tony N. Assisted me. Instead of just writing the estimate he actually buffered the damaged area and removed the visible scratches for me at no charge. Very kind and genuine service. I would highly recommend them. Thanks again.
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November 2023 by Jesus Alatorre
After you take ur car to them as you trust them after another insurance hit you , they will total your car, they told the insurance that the co support was Crack I checked it and the support was not cracked , DON'T trust this place not even if you ARE paying out of ur pocket OR NOT
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July 2023 by Bruna G.
I give 4 stars because of George,he was amazing! Very nice guy! I just think they were a little overwhelmed with so much work,if not I would give 5 star
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June 2023 by Daniel L.
The worst experience I've ever had dealing with a car. I waited a week for an update and had to call in order for them to start texting me. I was told that everything was on track for the completion date and they had to order the parts. They had my car three two weeks for bumper replacement and the bad thing is I noticed some scratch marks on rear fender. Also paint qulity is bad which has Bubble found in paint.
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June 2023 by Ruben Leon-Guzman
I took my 2022 Toyota Tacoma TRD PRO BLACK to this collision center because it has 4.5 stars of 5 on March 30th of 2023.The communication between the collision center and me has been really poor, when I dropped my truck off they said they will call me with an update which they never did.Whenever I call them and actually reach someone that can help me, they always tell me someone will call me back in 30 minutes but that rarely happens or I will get a call back 3 hrs. later.They told me my truck was going be ready in 30 days. Its been 7 weeks and the truck is still not ready, Around week 6 they told me that it was going to be ready the following week but they would call to confirm, they never called. When I called them back they told me that the inventory person didn't order all the parts, apologized saying they did a mistake so the truck is going to be ready for the following week.Following week, never got a call or update, I called them back and they said the exact same thing, so now I'm waiting to see, if it will FINALLY be ready this weekServices: Auto engine diagnostic
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May 2023 by Nick S.
What a nightmare experience. To start, my vehicle first went to Ball Acura, where they then took it to Mossy Collision for some body repair covered under warranty. Was told my car would be ready for weeks just to unexpectedly be told "actually another repair/part needs to be made/ordered"... they had my car for 6 weeks. As frustrating as that was, I was patient. Upon picking my car up (finally), I found that numerous items had been stolen from my vehicle. Brand new Ray Bans, even the sunglass case, GONE. Airpods and various items from my center console *magically* disappeared. First thing I checked as I had a bad gut feeling. I went back to the service advisor, as I hadn't even driven my car off the lot. The owner of the Collision Center had 0 concern and blatantly stated how nobody took anything. I'm left angry and anxious as I feel they could have done even shadier practices during that time. Who knows what else was done/taken from my vehicle. Lesson learned not to leave anything in your vehicle. However, shame on the business for not taking ANY accountability. Be sure to remove your valuables and maybe avoid this dishonest & shady business if possible.
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February 2023 by Yvette B.
Andrew Layus review I had a fairly serious accident in early October, 2022 and I called Andrew Layus, a service estimator, 20 minutes after the accident occurred, well after closing hours. He responded immediately and his concern was first for me and then he spoke with the tow truck operator. I was pretty shaken and Andrew told him where to take the car that evening and he picked up my car the next morning. I have a 2022 Honda CRV Hybrid and due to supply chain issues, the repair parts were not available at the time of my accident. I would not get my car back until January, 2023, through no fault of Mossy. Through the entire process, Andrew helped me secure a rental vehicle, worked with the adjusters, kept me informed every step of the way and went over and beyond to make sure my car was restored to like-new condition. I am extremely grateful for the care I received from Andrew, management, and the entire team at Mossy Collision. It's rare to find consistent, excellent service these days, I highly recommend Andrew and this service location.
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January 2023 by Dawn Christopher
I was very satisfied with the service to my vehicle and the timely manner it was completed. Oscar was a great agent to work with. I would highly recommend this place.
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December 2022 by Rosana M.
They were exceptionally professional and was satisfied with the work done on my car. Oscar made the process easy and stress free!
