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November 2025 by Margarita Vasquez
I have used this dealership for over 30 years. I appreciate the excellent service & staff so I was very dissatisfied with my last visit on 8/2/24. When my vehicle was done I noticed the driver side window sun shade was on the dash. The passenger shade was missing the suction cups. The window had been rolled down, the shade inserted & rolled back up. This is how the shade was holding! I was very upset and notified the service technician. They searched the car for the missing suction cups, brought out the mechanic, another service advisor then the manager. After talking in circles manager Arturo Jaimes tells me to go buy the suction cups, bring him back the receipt & he would reimburse me. Why should “I” have to “fix” their lack of care for my personal property. The lack of accountability from this manager was upsetting.
Finally, my service advisor Henry Samaniego came out & took the time to really listen to me. He had checked the video they took of the vehicle upon arrival & confirmed the sun shades properly installed on my windows at drop off. I gave him the Amazon link to replace my recent purchase. He went above and beyond to make it right. He replaced the sun shade’s & notified me when they arrived. THANK YOU Henry Samaniego for your patience, professionalism in your ability to resolve such a minor issue.
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November 2025 by alejandro gomez
Marco at parts department best costumer service
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November 2025 by Uche Lewechi
I had a amazing experience over all in this dealership. one employee his name is Cesar super cool guy great customer service and took good care of my car 10/10 experience
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November 2025 by Arturo Salazar
Anthonio it’s berry helpful and always make me feel like home everyone it’s so nice
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October 2025 by Isabel Navarro
I love going to Mossy Nissan in National City, they're always super friendly and help full, every time that I get my car checked they know exactly what we need, so it is clear that they are very knowledgeable to their jobs, especially Ivan, he's very kind and supportive and since I have family, he always knows what's best and secure for us to drive, thank you so much Ivan and thanks to Mossy Nissan!
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October 2025 by Kimberly Shelton
Henry’s customer service is amazing! He always makes me feel like a VIP! He is super thorough and knowledgeable! I will always bring my vehicles to Mossy Nissan National City because of the extraordinary care they take with my vehicles and me too! Making sure I’m comfortable and the wait time is always super short!
You can trust this team and Henry for an honest, reasonable and easy experience!
Thank you Henry
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October 2025 by Obe Juarez
Went in because my cruise control was acting up and Caesar was great at troubleshooting what the problem was ! Got my cruise control back up and working again ! Ask for Caesar whenever you can !
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October 2025 by Barbara CHVZ
Recently needed parts for my Nissan Altima and I called to get a quote on OE parts and I talked to Angel. He was really helpful and was very patient with me. I had to hold off on buying parts that day but I called back a couple of days after and I spoke to Cesar and I was glad to see that he was able to help me as well as Angel had. Would recommend giving them a call if anything is needed.
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October 2025 by Jared Uribe bin Laden
I recently had my car serviced and was helped by an employee, Antonio Barajas, with mild condition of down syndrome who made the entire experience outstanding. From the moment I arrived, he greeted me with a big smile, genuine kindness, and total professionalism. He listened carefully to what I needed, explained the process clearly, and made sure everything was done right the first time.
What impressed me most was how capable and confident he was—his disorder didn’t affect his work in the slightest. In fact, he was one of the most attentive and detail-oriented employees I’ve met. He checked over everything twice, made sure my car looked perfect before handing it back, and kept a great attitude the whole time. His positivity and humor created such a welcoming environment for everyone in the shop. He’s a great example of how skill, effort, and heart matter far more than anything else, and he’s a big reason I’ll definitely be coming back. Go Antonio! Such a special fella.
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October 2025 by Leslie A
Henry took care of me when I got my car towed there from a flat. Amazing service! Professional and friendly staff!
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October 2025 by reginald Webb
great service great customer service
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September 2025 by Dani La
Very professional and knowledgeable service advisor.
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September 2025 by Jazmine Valle
Ivan V was very helpful!!
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September 2025 by adiludiaz
I wanted to give Antonio a huge shout out for being so attentive and patient. I had a bunch of questions and he was very helpful. Over all made me have a great experience.
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September 2025 by Kristine Garcia
Ivan - awesome customer service - service dept.
