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October 2023 by brooke
Friendly staff and a fair price point for your storage needs. Convenient location.
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September 2023 by Tia C.
Went to go get something in my storage unit real quick. Not even two minutes there, a worker yelled to me and said she was about to close their second gate, because my car was inside the building. I literally grabbed the items I needed and ran back to my car to leave. The worker was waiting by the gate, and saw me get back in the car, and my boyfriend was about to drive out when she decided to close it on us, forcing us to reverse all the way out through the first entrance to exit. Mind you this was a whole hour before closing, and on there website, it says there gate hours are from 8am-7pm Mon-Sat, and I was their at 6:15 pm. Save your money, and get your storage somewhere else. This place has terrible customer service.
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August 2023 by Alan H.
Very rude guest service not to mentioned after talking to the manager. She never apologized and not even listening to your concern and instead her respond was... my staff are actually right.
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January 2023 by EJ Bartolome
Easy to rent online and the fees were straight forward.
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October 2022 by Noele P.
My husband kept his trailer there while he was on a deployment and it somehow got broken into and all of his tools/nice shoes got stolen out of it. Yes I know it shouldn't be a reflection of the company but... Somehow, the robbers were able to just get past the cameras and broke in at a certain angle where the cameras just couldn't see anything. It's a huge deal to break into and it somehow wasn't a thing to try and find who did it. Filed and police report with no luck. Disappointed and pissed to say the very least. I almost never ever leave reviews. Thousands of dollars of tools just gone with no help. Blows my mind.
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October 2022 by Duriel Keirsey
Forgive me if I spell her name wrong but Bernisse/Bernice was exceptional! Friendly, helpful, and thorough. Over the phone and in person, she gave great customer service. The storage unit has easy access, parking spaces available, pleased customers all around. Thank you
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October 2022 by Lisa Pezant
The Agent who helped me was very helpful, professional, I do appreciate the help and answers to any of my questionsSincerelyLisa A Pezant
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September 2022 by ViC fErNaNdEz
I just wanted to give a BIG THANK YOU to Frank, Patty, and Rachel for there exceptional Customer Service! I first called the storage and spoke with Frank. He was very knowledgeable about the storage policies and procedures. The same day I came in, Rachel then showed me the units to compare and contrast, she was also very knowledgeable about the policies and procedures of the storage. Then then next day was my encounter with Patty. She also is very knowledgeable about the storage policies and procedures. They were all very friendly as well as professional and took care of any questions, comments, and concerns that I addressed. It's nice to be brand new to an establishment where everyone know what's going on. It make a first timer like me really feel at ease! Thanks again you three, until we meet again!!!
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September 2022 by Melissa Boggs
This has to be the cleanest most simplest storage place. It was such an amazing experience overall! Easy move in thank you!!!!
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September 2022 by celso hernandez
Staff without standing Bernadese took care of all my needs and returning customer because of previous helpThank you national city Storage don’t change a thing
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April 2022 by Karla Martinez
The manager on duty was so nice and helpful treating us with respect and kindness which most other places don’t do very friendly staff makes you feel welcomed and above all very very clean
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January 2022 by Eric Sanders
It's alright staff is not friendly I was there yesterday they had my area closed cause they decided to paint no heads up I was upset drove from el cajon city wasted gas clean restroom though
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December 2021 by William Harrison
The units are clean and the rates aren’t horrible, but the parking/access here is NONEXISTENT. They’ve sold everything but the kitchen sink so you’ll struggle to even maneuver a mid sized pickup in here a lot of the time. Why they have such limited access and maneuverability is beyond me when all they had to do was not long term park 3 cars right in their main entrance…. Anything for a dime I guess. The units are also partly just drywall and have plastic sheeting roofs over wire panels, so security isn’t the greatest. The access hours are also limited, which is pretty inconvenient at times. And some of the staff there are also mask nazis, despite the “building” literally being nothing more than a large open carport with cubes built inside it. All in all, I’ll definitely look elsewhere for my future storage needs.
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December 2021 by Joyce Cameron
Customer service was excellent! The storage unit is easy to get to. Cost is a little high but the place seems very secure.
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October 2021 by P. J. Nerz
Been there almost a year or so. Place is always clean, staff is awesome, very willing to work with you. Lifts are a bonus, carts are always available.
