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June 2023 by Mark F.
In my often futile effort to keep my teenage daughter happy, I've been ordering items from this clothing chain online as well as for immediate pickup in-store. While their online experience kinda sucks, with unclear email notifications and incorrect inventory lists, my in-store experience has been great! The staff at this location are on their game! They fulfill in-store pickup orders blazingly fast and mark them accordingly so I get the crappy notifications from their website that something happened with my orders. When I have to call to confirm, because those crappy emails aren't clear which items are ready, the staff answers the phone promptly, politely and know exactly what I'm asking about so I don't feel like a complete idiot for calling. My visits to this store have also gone well. The staff have been helpful locating in-store items I could not order online, despite the crappy search capabilities of their systems. additionally, the staff I interacted with have been friendly (not stalker-like; following me all over the store) and are quick to check inventory and open the dressing rooms for my daughter to try items. I wish shopping with my teens was always this simple. This store and their staff make it a pleasant experience for my family. Thanks!
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February 2023 by littlpurple f.
DO NOT APPLY TO WORK HERE! I applied as a sales associate, got the job, and was NEVER scheduled. I got the job during the holidays, so you would think I would be getting shifts right? Nope, I was NEVER scheduled, only time I worked was when I took someone's shift! I wasn't scheduled for a FULL 2 MONTHS!!! I'm not sure why they advertise they are hiring when they don't put anyone to work! plus they only schedule 2 workers to work at this store because of how slow it is. when I contacted the manager to put in my two weeks, no reply!! WORST JOB EVER. AWFUL communication skills and scheduling. Not only that but when you arrive for your shift, all they have you do is walk around like a dumbass trying to look busy. There are no specific tasks and they only make your shifts 3 hrs!!! TERRIBLE AND they only train you to fold clothes, not POS training. KALEY IS THE MANAGER. do not apply to work here
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August 2022 by Anthony F.
I don't why I even bother coming in here honestly, I like the clothes nothing is wrong with the merchandise, it's the weird a** employees they got there, i noticed when I walk in or when others walk in, we're not greeted. I find it weird like just because you got a shitty job doesn't mean you gotta be rude to the customers. I'll stick to buying online from them instead.
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June 2021 by Nino De Oro
Great customer service...they are really helpful
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August 2019 by Skyler K.
Awesome customer service! Shoutout to Rico, he really knew his stuff and was very professional. He went above and beyond and DOUBLE CHECKED the back room for my size of shoes even though another employee told me they were out of my size. They had them. Good job Rico, keep up the great Service. You're the man
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July 2019 by Paola A.
Came in here today to try things on and ship and I came in to find this ignorant and rude lady working. I was shopping around and wanted to try things on and wanted to ask for a fitting room. I asked for a room and she didn't even take me or open the door, she just pointed. I went back to find her on her phone texting. Than I wanted to check out and I said i'm ready and she was texting and 10 minutes go by and she never helped me . I usually find the coolest workers here but this time is was the worst customer service ever!
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December 2018 by cristian garcia
Nice store
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December 2018 by Xcarett B.
The employees Are just plain out rude . HORRIBLE costumer service ran by teenagers that can't handle stress and take it out on the customers.
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December 2018 by Marissa P.
Got my son some Christmas presents BEFORE Black Friday there and they forgot to take the sensor off and now I have to go back to have the sensor removed. I know mistakes happen but not this is very inconvenient for me. The guy that helped me was super helpful , just the guy that rang me up was the one who forgot.
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January 2018 by Janel A.
I can't remember the name of the associate, I think his name was Manuel. He provided awesome customer service today and went above and beyond assisting with my transaction, thank you so much :)
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May 2017 by Joy M.
Pacsun offers a good variety of clothing, yet somewhat pricey/overpriced. But worth the pay, daughter said. Lol she's kind of spoiled ha! Well, everything is up to latest trends and super cute clothing and accessories. Can't leave this store empty handed. For young Mens and women section, many brands like Vans, Adidas, Levis, Calvin Klein, Free people, Roxy etc. My daughter loves the Kendall and Kylie Collaboration with Pacsun, Cute crop tops and rompers, other brands Pacsun sells, Brandy Melville her fave brand which has a small selection in stores, but Brandy Melville is cheaper in actual stores but the prices are higher at Pacsun? don't know why. also, this clothing store is mostly one size fits all. Usually runs small. Seriously PacSun? Overall, it's a fun place to shop, so girly, hip and beachy vibe. Always in style, Trendy! Friendly service store clerks here. This is daughter's go to Clothing store located inside Westfield Plaza Bonita. and they have rewards program too and good sale like buy one get one 50% off or buy 1 get 1free and clearance items they go really fast!
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July 2016 by Carlos C.
awesome brand skate clothing store although i noticed something really weird & i saw this young blonde girl working at pacsun nice looking girl. I couldnt believe my eyes its a small world! I have found a girl on whatsyourprice.com in real life! i thought i would just share this crazy moment i think she is underaged also.