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September 2023 by Google user
ANDRE WAS SUPER AWESOME AND HELPFUL!! 100/10 even his team is super helpful BEST TMOBILE SHOP I’ve been to!
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September 2021 by Aurora Sawyer
Jesus went above and beyond to make getting a new phone easy and seamless. I will continue to keep coming to him cause he knows what he's doing. Thank you!
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September 2021 by Janice Buchanan
Best customer service experience I have had.Very attentiveThe young lady helped me set up my internet account.I had difficulty setting up on my own and with the help of telephone representative.The associated listened and verified my ID @ account information. My issue is resolved. Thank You
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July 2021 by Grover Thomas
Lovely experience with Ivana. She help me transfer my number from trackfone and was so helpful. Then Jesus came into the sale and was helpful with choosing the correct speaker of my liking. Love it here
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July 2021 by Desira Jenkins
Ivana was the best employee ever, help me thru all my questions and help me move all my files to my new phone, she gave me hours to make sure I was satisfy with every questions I may had.Now coming over here every time, she and the team there were the best help ever.!
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July 2021 by Cecilia Carpio
Jesus made getting my new phone super easy. He knows what he is doing and I highly recommend him!
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July 2021 by Carlos M Solorzano Jr
Jesus was great! Very informative and helpful. Took his time to explain and answered all questions. Great customer service. Able to get the phone and info transferred quickly.
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June 2021 by Richard Rivera
Jesus was really helpful. Took care of my needs efficiently. Highly recommend him to everyone!
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May 2021 by Chard Escobar
I came to get trade an old phone for a new one. Amazing customer service from Jesus and Hector. Jesus was primarily the clerk that assisted me and he was fantastic. He is very knowledgeable in the field and he was easily relatable so I was able to converse with him as we were processing the transaction. I highly recommend the service quality of this store!
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May 2021 by Liza McDonald
Jesus is seriously the best! He made getting my new phone easy and he answered all of my questions! He made this super easy for me! Highly recommend him!
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April 2021 by Allisson Gonzalez
I was helped by Jesus. He’s very friendly. Great Customer Service. Also helpful with many questions and getting the best deal we can ask for. Thank you! Definitely will continue to come here.
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April 2021 by Kevin S.
Jesus helped me cancel a line and start the process of closing a Sprint business account and changing the remaining lines to personal. Great customer service
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March 2021 by Hector Machado
Amazing customer service from Jesus and his manager. Gave me an Amazing Deal on my new IPhone 12pro and made it very easy for me to understand how my trade in would work. I truly recommend coming here plus there’s no long wait times which is pretty cool!
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March 2021 by Anthony Acguierre
Highly disappointed with my experience at this location. If you want to get taken advantage of come to this location. Got fooled by good reviews that they ask u to leave for them. I went into this location a couple months ago to pay my phone bill with cash. The employee told me that there was a promotion where I could pay my phone bill 2 months in advance and get the 3rd month FREE....... sounded too good to be true but why would a employee not be honest with a customer? Trusting him I paid the 2 months in advance with cash. I asked for a paper receipt and asked if the receipt would state the promotion he was offering me..... The guy told me “YES” and conveniently the printer wasn’t working so he told me I would get a text message confirmation (surprise it never happened). Flash forward to the 2nd month and my service gets cut off! I called T-Mobile Customer Care and told them the situation..... they told me that a “promotion” like that never existed and that I would have to pay my OVERDUE phone bill and the 3rd month wasn’t “FREE”. They told me that I should go into the store location to speak to the manager and get it resolved. I didn’t feel comfortable going back into the location that took advantage of me and took my $300. That’s insane! So I went to another T-Mobile Location and explained what happened.....they were way nice at the other store location in La Jolla and called Customer Care for me and got me a phone bill credit for the amount that the dude took from me at this T-Mobile! They also helped me file a complaint with a higher up! Be mindful of this location. Taking advantage of people is wrong alllllllll of the time but dude during a pandemic when you don’t know what people could possibly be going through is disgusting. Hope you bought yourself something nice bud ?REPLY TO THE OWNER:I’m not interested in going to your store because I was told at the other tmobile store that your store is known for doing this to people that don’t speak or understand english well.... You acting shocked and saying that you’re “puzzled” is weird if this issue goes on so much at your store that even a different tmobile knows about it...... Your employees take advantage of people that don’t fully understand what lies they are telling them and give them wrong information to get over on them.... The other tmobile store was professional and took care of what I needed and most importantly didn’t LIE...... which is something your store couldnt even do...I already filed a complaint so you will be hearing from them because honestly I don’t want to deal with you guys if I already know you can’t be trusted... the account isn’t under my name so maybe instead of trying to say that I’m lying you should actually at least apologize for what was done!!
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March 2021 by Ryeland King
My wife and I came into this store looking to upgrade our phones. A very helpful and knowledgeable guy named Jesus helped us. We ended up switching from Sprint over to T-mobile permanently. He saved us so much money and gave us such helpful info. Highly recommend this location and asking for Jesus. He is the best!
