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January 2024 by Alicia H.
Buyer beware DO NOT USE THIS LOCATION FOR UBOX STORAGE!!! They will ship your stuff off to Anaheim when they are tired of storing it for you. They have done this to me twice with no prior notification or agreement on my part. They inform you after the fact. Definitely not ok since I have delicate items that I wouldn't risk any more travel with. If I wanted my items in Anaheim, I would have gone to the location in Anaheim.
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December 2023 by Matthew Franklin
I have signed up to have it installed at two different locations. The first canceled said they didn't have any body to do it. The second was scheduled by a rep from the company she called the GM and got me on the schedule for a different locations further from my home. The morning of this install I get a call an hour before saying they can't do it either.
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September 2023 by V. W.
Mu Ubox was late in transit. The staff at this location was so kind and did everything they could to ease the stress of my delivery. Everyone I worked with was professional and very courteous.
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May 2023 by Adalberto Padro
Fast, friendly and careful service
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April 2023 by Dario Martinez
was in time
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April 2023 by jen s.
easy fast and professional
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March 2023 by eddie snow
Great customer service, professional
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December 2022 by Ryan M.
I don't know the railings are so low? I've gotten nothing but eye to eye contact, solid communication , great service and helpful af. Rick was multitasking and a pleasure to work with.
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October 2022 by Norma B.
Uhaul has helped our family both times we've moved. Great company and great prices. Thank you Tannya for helping us find the best option for our budget. She's amazing and sure knows what she's doing! Very knowledgeable!
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July 2022 by Yosef A.
I pay for a unit on the 3rd floor, it's supposed to be "climate control " which they charge extra for only to set the thermostat to 79-80. It's summer time. They don't set it at 69-70 to save money at our expense. It's so uncomfortable and hard to breathe. I hate this facility and will be out within a month!. Honestly do not waste your money since they take it and still cut cost at your expense which is misleading. They even locked the thermostats so no one can adjust the temperature. I can't spend anytime there looking for anything, it's that difficult to breathe. They also have a bum who sleeps there and all complains go to the wind. Bad company and bad management. Also ROACHES . They simply don't care, I am moving out end of the months to another storage facility.
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June 2022 by Jimmy D.
Cockroaches! They did not mention they had a recent cockroach problem and I found several dead cockroaches in my unit. Unfortunately I did not notice this right away and brought cockroaches into my house, it was a nightmare. They will say that you cannot move out without taking your things out, but this is a lie, you can pay a $25 cleaning fee.
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April 2022 by Steve B.
Wasn't what was expected poor customer service I mean look at the reviews
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April 2022 by Julio G.
Was moving from National City to Chula Vista & the staff there were super helpful. Niko & Dom really helped me out & when I returned the truck their customer service didn't waver. I'd recommend this place to anyone
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April 2022 by Frank C.
Needed to have a tow hitch installed on my Mazda CX5 SUV, and after calling around I realized that U-haul was the best option. I had ordered the part on Amazon, but their delivery was delayed. After checking around I discovered that U-haul had the part and could install it the next day for a reasonable price so I made an appointment where I could wait for the job to be done. I arrived on time and the staff efficiently checked me in and turned me over to Rich who had the hitch installed and me out the door in 23 minutes! Rich also went the extra mile to explain the $5 unlimited warranty which is so unlimited it even covers replacement if the car is stolen. Amazing. Thanks U-haul.
