Underground By Journeys is a store offering the latest styles of skate shoes, athletic sneakers, boots, platforms, sandals, clothing, and accessories for men, women, and kids. It is a one-stop shop with carefully curated selections from brands like Converse, Vans, Crocs, Birkenstock, HeyDude, Dr. Martens, UGG, Timberland, New Balance, and adidas. The store is described as clean, well-organized, and very brightly lit. Customers frequently praise the friendly, helpful, and knowledgeable staff who provide awesome customer service, walk customers through current trends, and help define a personal look. The staff is noted for being super helpful, resourceful, and pleasant, with great energy. Some customers feel certain items can be overpriced compared to other retailers and note the store does not price match with competitors, suggesting discounts could help with sales. Despite this, many report positive experiences, with staff receiving specific praise for being amazing salespeople and for their willingness to assist, even walking to another location to resolve issues. The experience convinces customers to return.
Great experience. Bree was super helpful and she kept checking in on me and answering my questions even though she was the only staff there. Will shop there again
April 2024
Great experience. Bree was super helpful and she kept checking in on me and answering my questions even though she was the only staff there. Will shop there again
February 2024
Me and my bestfriend were walking around, checking out shoe stores and came to this store. We came across Jacob. He is so wise for his age. Super knowledgeable! We talked about fashion. Come to this store. Talk to Jacob and get to a pair of shoes! Jacob is going places! Great energy and awesome customer service!
