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March 2024 by Brianna H.
My husband had an appointment at 3pm ,wasn't checked in until 3:45 ,was put in a exam room and sat there till 4:45 it wasn't until he opened the the door @ 5pm and told the nurses and doctor that he has been waiting for waiting 2 hours to be seen for a 3pm appointment, at that point the doctor says oh OK I'm coming in now. I will not recommend this facility to anyone. Go tho the la mesa location any services needed.
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February 2024 by S D.
Came here for pre- employment physical. They were all very nice and helpful. I came without an appointment but asked if I could come in another day and they offered me an appointment. Everyone I interacted with was awesome . Thank you!!
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February 2024 by Elijah C.
Juvenile. To sum up the atmosphere of this office, that covers it. Kelli was the bright spot in a very dreary experience, she is very professional and amicable. Pre-work physicals must be pretty standard, so why the wait comes out to an hour in between sections of the full physical after already waiting an hour in the lobby is beyond me. I write this wondering if the doctor will even see me before they close up shop.. Rough. Edit: Nurse came in 5 minutes after writing and made quick work of the remainder of my physical. Happy days. Don't think I'll make it to Phonomenal in time :(
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January 2024 by Jennifer L.
I was sent here by my employer when I got injured. I don't understand why all staff here are so rude! I was suppose to return for a follow up but I decided not to, until their employees start showing more respect and act more professional. I do not recommend this place 100%.
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December 2023 by Robert F.
Honestly never experienced the long wait at this location. I always have my appointment pulled up, all my paperwork and identification ready and have never been in this waiting room longer than maybe 20 minutes. The techs here are super fast, in and out pretty fast for pre-employment services.
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December 2023 by Lovely L.
I used to have sharp but my insurance changed this year to Scripps. My primary wouldn't be able to see me until 12/20. I decided to walk into urgent care right when they open 7am. I was 3rd in line. The 2 people ahead of me were just here for a pee test. I needed a prescription. 2 hours in the lobby. 1 hour in the exam room. Smh
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September 2023 by Amber M.
I went in for a UTI and was given antibiotics and saw the Dr for less than a minute. He never gave me any information on what is normal symptoms, what to look out for, no discharge papers. Nothing. So when I came back because my symptoms worsened, the staff was short with me and the Dr was no longer available after he agreed to see me. I was told my lab results would confirm if the antibiotics was the right one for my situation and I called just now and found out it was never sent to the lab. Terrible care from the doctor. Do not come here for care! They will make you wait for almost an hour to see the doctor for all of a minute and never have your questions answered or labs properly completed.
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July 2023 by Celeste G.
Came right at 7:00 AM , I've been waiting for 46 minutes and I asked how much long the wait is going to be the guy in the front said 45 minutes to an other hour !! Mind you I was the first person who walked into this urgent care and already 3 people have went in before and they came in like 20 minutes after me. The guy in the front Adrian is not that friendly he's kind of rude. The doctors are nice and friendly over all !
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July 2023 by Brandy G.
Very bad customer service from receptionist. Very rude in specialists office. They dont listen, just talk without no empathy. Ive been on workcomp for over a year neva tooken off work never light duty. Injury just aggrevated right back up every shift at work. They dont follow medical protocol for my injury. Actually like mal pratice if i might say, like they just milking the money because the keep assisting same recommendation that did not work. They dont know my job obviously i keep coming back all swollen because im still full duty with a restriction sit when needed. Ok sit when needed then yah get back up and keep damaging. Very smart desk person, i wouldnt wish injury on nobody but her yes and doctor. He told me well he got back surgery went back to work...thats your back this my feet im stepping on every day. I had c-section got up same day. Dont tell my thrush hold of pain. I can take alot of pain. Im actually very pain tolerant so its actually hurting more then im telling you. Because normally i cut out pain symptoms, so for him to say was very insulting of my injury. He just wraps my foot every visit nothing else...today the desk nurse said going backwards with care..lady we never moved forward
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July 2023 by Kate M.
I did an internship here a while back and this place was so horrible, I changed professions. The manager was absolute garbage and was essentially never there. He was rude, disorganized, had poor time management, and treating the staff with no respect. I assume that is why the staff treats the patients that way, because they are treated that way. There was one lady here her name was Rosa. She was amazing and you could tell she really cares about her job. She taught me most of the things I know. The place is unsanitary and to be honest if you're looking for an urgent care I would look anywhere else. And if you do have to go here, ask for Rosa.
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June 2023 by Boisie L.
Have to wait forever. My appointment is 1:00pm but the Doctor went to Lunch and see me after
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May 2023 by Eric B.
The clinic opens at 7am. I checked in at 7:10 for a pre placement drug screening for a new job. There were 3 patients ahead of me. I wasn't seen for 2 hours! The staff speak in a very customer service tone, but they do not say thank you or respond to simple formalities. It's like they are robots, repeating the same thing to patients over and over.
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November 2022 by Alfred A.
This is my second visit in two weeks, I was here for a pre employment screening two weeks ago but since the medical staff did not read the orders correctly several things that were time sensitive were missed so I'm here again trying to get them complete. The front end staff was friendly however in the back was a different store. Today the woman that administered my shot and TB test was rude, she did not wear her mask properly and was coughing and had a runny nose. I understand it's busy but they need to slow down and make sure they are getting everything that is needed. I was supposed to have a drug screening as well but it was missed the first time around and now I have to go to a different location for that. I would not recommend this place for several reasons.
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September 2022 by Lupe
Had an appointment and got out quickly
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July 2022 by Armando R.
This place deserves a 0. As a new hire I was forced to come here. I pray that I never have to come here for treatment because I'd probably die in the lobby. Disorganized routines. Overbooking. Just an utter disaster of a medical place. I spend 2.4 hours in the lobby, 90 min in the actually patient room and I am currently waiting for a drug/urine test. If you come here, bring a book, headphones, snacks, water; you're gonna be here a while.
