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September 2023 by Veronica V.
The cashiers were nice, but this place is clearly mismanaged. It's very inefficient and there's not a whole lot of sympathy regarding the wait times. While I waited for an hour, I saw many unsatisfied customers. I would avoid this location if possible.
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September 2023 by Raul V.
Can this Walgreens have any lower rating? I thought people were joking about their ratings but I can say I experienced the terrible service firsthand. Today I went to Walgreen. All I have to say are 3 words:TERRIBLE CUSTOMER SERVICE!I'm surprised Corporate doesn't do anything about this store. It is like the wild west, everyone does what they want and don't even acknowledge you as a person. I dealt with the manager and beside being rude, she doesn't look you in the eyes, or even listens to you. She just walked away!All I can do is laugh and learn from this experince. Don't ever go to this store for any Fedex service. Its non-existent.
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July 2023 by Ditto M.
I came here to get some otc medication and also took a pint of ice cream so I can use my coupon. Coupon says $7 off on any $20+ purchase.. the medication I got is about $14 and ice cream is about 6.99. The total amount is $21+ but the lady said my coupon wouldn't go thru because it needs to be more than $20 minus tax. I complied by getting a small pack of gum and so that made it $23.65. I paid and didn't get any receipt because I get that thru email. I found out that I was charged the total $23.65 so the Latina cashier lady didn't use my coupon but took it from me. She forgot to use it? Idk? Or maybe she wanted to use it for her own.. I've been around he hood for long and this are the kind of people that annoys me.
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April 2023 by Kyle L.
Literally the worst pharmacy place to go to. Waited in line for 40mins when there was only like 3 of us in line. Them pharmacists needs some more training to do.
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April 2023 by Margarita A.
The main reason I give it a 2 star is that it is clean and presentable, and the ladies are personable however... I'm so late on my prescriptions because they cave been called in twice and still I go to pick them up because I get no call saying they are ready.. NEVER had this problem before but this is where my insurance approved.. currently sitting here waiting close to an hour I even went to Vallarta and picked up a few things ..On the other hand; I was a bit impatient stopped to think .. it is a much smaller pharmacy with a big load!! They are always busy and even the pharmacist apologized for the long wait! Didn't take these things into consideration so we will stay at 2 and see about next time!
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December 2022 by Jose H.
The pharmacy in this Walgreens is really bad... horrible costumer service. I been waiting over four days for my meds and they're never ready when I go. Don't recommend this place at all
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November 2022 by B C.
If there is 0 star, I would give them that. I was on hold for 45 mins last week to check my mon's prescription, someone picked up the phone and put me again on hold, they did it three times, I ended up hanging up. I was on hold again today and the automated machine stated that there were 3 people ahead of me and I have been on hold of 30 minutes and it kept saying that there are STILL 3 callers ahead of me. Aren't they helping others? The numbers of callers were not going down. What a joke! They have to hire more people- their customer service is bad! It was finally my turn after 48 minutes on hold, I heard the real ring but it kept ringing and ringing and after 50 minutes on hold, someone hanged up on me. WTF! I did not even had my chance to check the prescription status.
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November 2022 by Alexys M.
I have tried multiple times to get my prescription at this pharmacy since October 11th. They only filled one out of the two prescriptions I need to be taking every month. The Pharmacy needed to get my PPO insurance authorization. I'm still in need of my Rx, utterly a waste of time and energy. We decided to call today prior to driving there. We were on hold for nearly an hour. The wait was like watching grass grow. So we I called from our other phone and spoke with a store personnel. Carolina was very courteous and apologetic for the Pharmacy closing so early. She said they are only open from 8am to 4 - '4:30PM. Due to being understaffed. As far as we know, this was their excuse back on Oct 11th. Notice screenshots exposing their hours posted and my call as we waited and waited on hold. Their recording states "Please hold as we are attending other callers. You have 3 callers ahead of you. Trickling it down to , there is 1 caller ahead of you." It is my belief, that this Store #7869, does not care to respect its patrons, in fact, I see discrimination. This Walgreen's is located on the corner of Euclid & Plaza, at 885 Euclid Ave National City, CA. in a neighborhood occupied primarily by Hispanics, Black's and Philippinos. I am most certain, the Walgreen's in Coronado, or Rancho San Diego, would not act so dismissively towards their patrons. How is it even feasible to believe that Walgreens cannot find any suitable candidate on Indeed, Monster.com, etc. At the very least, leave a recorded message stating that the pharmacy is STILL UNDERSTAFFED and closing almost 5 hours early. I will now have to have my doctor reissue my prescription at a CVS. I am thinking of inquiring if they are understaffed? And if they close early unannounced?
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October 2022 by Gina C.
An appointment made ahead of time, necessary forms filled in on line prior to coming in, all for nothing. Some pretty pissed off customers waiting for their vaccines to be done. Wait time at least an 1 hour for vaccine.
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October 2022 by Dawn O.
The pharmacy here sucks. I've called yesterday to see if my prescription were ready. I spoke to a pharmacy worker and she assured me that it was ready for pick up. I was unable to go in to pick it up. Today I went in to pick it up and a pharmacy worker told me it wouldn't be ready until after 1pm. This was a waste of time driving there walking in to pick up the medication that I need. This has happened to me multiple times where someone from the pharmacy tells me my medication is ready and when I pick it up it's not. I will no longer use this pharmacy for further medications. They are so unreliable. I made sure I refilled my prescription days before I run out. Now that I'm out and I need it , it's not even ready when they tell me it's ready. How upsetting. I would not recommend this pharmacy to anyone. If you do plan on using this pharmacy please make sure you refill your medications weeks before you run out. Disappointing! I don't even want to put 1 star but I can't post this review without having to add a star.
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June 2022 by Carmen E.
My prescription has been in their queue since this morning. I called to see if they can fill my prescription but I'm on hold for 45 mins. It would ring and they would return my call to holding without answering. They did this 5 times and the final 6th ringing, they hung up on me after waiting for 45 mins. Terrible service.
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June 2022 by Luis V.
Literally the worst walgreens in san diego! How are they going to schedule me a stupid a** covid 19 vax and then tell me they dont have enough like?
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June 2022 by Courtney A.
This is a terrible location with inconsiderate staff. I drove a long distance to get here as well as waking up earlier than I wanted to in order to get a pcr test that was scheduled in advance but when I arrived the pharmacy was closed. I suggested to the woman I just got off the phone with that they can notify their clients before they take the trouble to drive all the way down. She said "we don't plan for emergencies. " And stated that someone can call me tomorrow to reschedule. Why tomorrow? Why not today? I can reschedule today via their site . Its just fustrating when you really need something and everybody is reacting in such a cavalier attitude and not offering any solution. Or the staff in the store telling me to check in with lab Corp in the back so I can waste my time and then for her to tell me she did not tell me that. Yes you did!
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June 2022 by Janay H.
Walgreens, my favorite store! Not much more to say. It's just something about those yellow and orange tags that excites me. When I do my laundry and forget my soap I go to this one.
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May 2022 by L T.
Don't come here for vaccines. Even if you have an appointment they will literally help everyone else but you. There isn't even anyone in line anymore and they still have not called me.
