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March 2024 by Ian Larry
Clean atmosphere inside the place and friendly customer service as they was not busy inside and many new different food item selections I have never seen before. As it's been a long time since I have been in a Winchell Donut house, as used to be a lot in the Bay Area.
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March 2024 by Vanessa Gutierrez
As a frequent customer of Winchell's Donut House, I was disheartened by my recent encounter with one of their cashiers. I don't know her name, but I have met her several times in the past while ordering. Upon entering the establishment, I was greeted by unwelcoming behavior from the cashier. His attitude was dismissive and his tone very rude. Despite trying to make polite conversation, I was met with the worst customer service. What caught my attention the most was the lack of professionalism of the cashier. Customer service is paramount in any business and, unfortunately, in this case it was sorely lacking. As someone who values courteous treatment and respect, I found the encounter deeply disappointing.While I understand that everyone has days off, it is essential that employees, especially those in customer-facing roles, maintain a level of professionalism and courtesy at all times. I recommend that management talk to her about how to improve her customer service skills.Translate: As a frequent patron of Winchell's Donut House I was disheartened by my recent encounter with one of their cashier. I do not know her name but I've had multiple run in with her in the past while ordering. Upon entering the establishment, I was greeted by an unwelcoming demeanor from the cashier. Her attitude was dismissive, and her tone was very rude. Despite attempting to engage in polite conversation, I was met with the worst customer service. What struck me the most was the lack of professionalism exhibited by the cashier. Customer service is paramount in any business, and unfortunately, it was sorely lacking in this instance. As someone who values courteous treatment and respect, I found the encounter deeply disappointing.While I understand that everyone has off days, it's crucial for employees, especially those in customer-facing roles, to maintain a level of professionalism and courtesy at all times. I recommend that management speak with her about improving her customer service skills.
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March 2024 by Deanna Leonard
Winchell's dozen is a fantastic deal. Way better quality than Dunkin which gets the inky fake taste in the frosting. Everything that I've had here is exceptional. Coffee is delicious. Ham and cheese croissant is flaky buttery goodness. With all that AND being open 24 hours this place is a no-brainer. Still open since the 1940's for a reason!
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January 2024 by Fransisca K.
Love this donuts sooo muchh always fresh everyday alot of choises, they even have the big donuts
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January 2024 by Teresa McInerney
Always fresh, delicious donuts!!
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January 2024 by T.O.B.E !!!!!!!!!!!!!
Manager told me she just wanted to go home so she purposely made less donuts so that they can close down early on New Year’s. Normally when I come here the staff are very slow and do not move with the purpose usually takes them about 10 minutes to handle one customer, very disappointed manager didn’t even want to be there. It was upset that corporate made them stay open so she purposely made less donuts. That sucks for a customer like me.
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January 2024 by Sky M.
The worst donuts in the world I brought two different donuts and they weren't even edible they made me throw up tasted like dirty
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December 2023 by Veronica C.
If your looking for good old fashioned donuts this is your place. The breakfast sandwiches are very good too. The ladies that work there are friendly and willing to go the extra mile to help.
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December 2023 by Patrick G.
There service sucked this morning, i went in asked for a bagel with cream cheese and a man said no we don't have it right now and I pointed to the bagels and he said no we only serve donuts right now I was what that's the first I heard of that.
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October 2023 by Wilma Lopez
The best finest donuts in town ? ?. Moist and chewy ?. Expensive!?.
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October 2023 by Omg It’s Lei
When I found out they have a Winchells in Fallbrook, I had to go. This donut place gave me “nourishment” growing up on the tiny island of Guam. My parents used to buy winchells donuts once a week on a Saturday or Sunday to be served as part of breakfast. This winchells definitely did not disappoint. Everything looked fresh and tasty. I personally didn’t taste any, but purchased two dozen of my favorites to share as I previously had breakfast before going to Winchells. I will say, that everyone that did have a donut said they were delicious. Bottom line: would I go there again? 110% yes! I wanted to try everything. Service was quick, friendly, and efficient.
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October 2023 by Jovani Bernal
I don’t leave reviews much, but this one will be the exception. I’ve never felt so uncomfortable buying something in my life. The lady behind the counter needs to treat people better, she is rude and did not hold back from making a remark for ordering additional food…
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October 2023 by Jason Murphy
Try the breakfast sandwiches the Luv of my life and I used to go there. You have to get one of those fancy coffees too. Did I say doughnuts? Oh balls...you know the center of the doughnut balls?! You will NOT get a discount anymore if you secretly ask for JASONS balls.(Or will you you?)haha.
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September 2023 by Sebastian N.
wanted to give this place a try and the worker or owner was immediately rude, i was going to buy donuts but i had trash to throw away and he had treated me rudely. wish i could recommend this place but service is terrible.
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August 2023 by Elijah Allen (King)
The place is really nice and the customer service is lovely. I was in San Diego for vacation and went there two days in a row and the lady remembered us. The donuts are soft and rich with flavor best donuts I've ever had. There is a wide variety of not just donuts but other foods and drinks. Loved it a lot, definitely would recommend and go back. ?
