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November 2023 by mark rank
Wyyerd Fiber has been a great service. Install was professional and smooth. Internet has been very fast and reliable. With 3 kids who game and stream. Reliable internet is important. Would recommend if you are in the market for new internet service.
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November 2023 by DTRAIN 619
To be honest, I'd never heard of Wyyerd Fiber prior to the flyer that had been posted on my door. Since Cox has had lock on Chula Vista for sooooo long I didn't think much about it.But when their field rep Victor Orea came by last Wednesday my wife and I had a chance to grill him about the company and what they had to offer. To say he impressed us is an understatement, he took the time to tell us about the company, and showed us the available options. Best part: He did not come off as the typical con man just trying to sell us a product. So we made an appointment for Friday.Wyyerd's field tech Jose Miranda, along with another young man (I forgot to get his name, sorry) showed up on time (really), explained the system and how they were going to perform to work. 35 minutes or so later and they were done. I had already downloaded their app the night before, so he gave me a quick but concise tutorial.The service is considerably faster than before, no more buffering, and the best part: no WiFi dead zones! Yes, I highly recommend them. No, this is NOT a paid endorsement LOL!!
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November 2023 by Martha Miller
Order date installed and working was on time. All workers involved with installation did a good job. Most important, our speed test shows tremendous improvement. So far, we are getting the speed we ordered.
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November 2023 by Joel A.
I was very hesitant to switching over from COX (customer for over 22 years) but was so fed up with network being throttled for the price I was paying. I decided to call WYYERD and have not regretted it since. I did find it strange that I scheduled the install in 3 days time but ended get service a day early. With COX? You are guaranteed the second coming before those jokers showed up. I would have given the installer a 5-star rating but he wasn't trained on MOCA network which I have as running fiber is too expensive to do in a older home. I highly recommend the company to anyone in Chula Vista. As a 100% remote worker, I do not have any stalled/dropped Teams calls like I did before. Thank you WYYERD.
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November 2023 by Martha M.
Order date installed and working was on time. All workers involved with installation were very professional, respectful and very pleasant . Most important, our speed test shows tremendous improvement. With what I've seen and experienced so far, I've definitely made the right choice. We are getting the speed we ordered.
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October 2023 by RM Hatch
Sean & Chris were excellent - very friendly and professional. Their customer service was excellent! It might, "be their job", but I feel like they went the extra mile making sure our system was up and running properly. I'm glad we made the switch from Cox!
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October 2023 by Lainey P
I experienced firsthand the helpful, patient team at Wyyerd Fiber...from customer service reps Joyce, Bianca, Adriana, Ron to project manager Robert to installer Carlos going above and beyond to tech support from Gustavo & Rocky. Rocky spent the most time with me, answering my questions, talking me thru set-ups, plus dealing directly with my hostage-taker at&t, trying to solve the issues they caused. I apologize if I left anyone out as I spoke with a lot of people. Finally, all is connected & working great. You will appreciate everyone there at Wyyerd.
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October 2023 by Alex Flores
Really like the service. when I had a problem,which was just once and was my fault becuase a wire got cut they were quick and didn’t charge me. Would definitely recommend. Rich, Saul and Cale .helped me and are very professional. Thanks again ????
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October 2023 by Em E.
I would leave Zero stars if I could. I have told these people 4 times in person and 2 phone calls to the company to stop bothering me. I do not want your services. I will NOT let you into my home to install anything. Stop asking me for access into my home when I already said no. Ringing my doorbell multiple times and knocking on my door is not going to get me to let you in after I have told you 6 times (this review is now the 7th time). I will never do business with this company. Stop coming to my home.
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October 2023 by Andre D.
Great company. 1gb for $95. No rental fees or overages. More reliable than Cox. If you love on service area (Chula Vista or national City) you will not be disappointed. Fiber optic to the house. Latest router.Cox service was getting disrupted every few days and I couldn't take it any more.
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September 2023 by Coral D.
I just switched over from Cox to Wyyred, my, my the service has been above and beyond! Beginning with the first call from the lady who called to let me know what to expect to the wonderful technician, Carlos, who came, two days later I might add, to get me all set up!My neighbors raved about the service so I thought it was time to switch over, and again, I cannot say enough about Carlos, he was so very professional, respectful, kind, patient and very pleasant and helpful! He explained what he was doing along the way and even took the initiative of helping me set up my app, TV's and computer, which by the way started working immediately!Very smooth transition!Truly I just can't say enough and although I literally just switched over, with what I've seen and experienced so far I've definitely made the right choice!
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September 2023 by Ann Fidelino
We were very pleased when Jose M. came to install our Wyyerd Service. He was very kind, thorough and patient to answer all our questions. He took the time to explain everything and offered tips on how to best utilize our new internet Fiber service. Jose left us reassured that we could easily call him if we needed anything or if there was any issues. Excellent service and looking forward to referring Jose and Wyyerd to friends and family. Thank you Jose!
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September 2023 by Brett Weiss
These guys are great. The service is very customer-friendly. The quality and speed of the fiber is fantastic. And, the price is very, very reasonable. I pay for internet in four locations and Wyyerd is the only one that is excellent all-around. If you are in their service area, you will not be disappointed. Hire them!!!!
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September 2023 by Shawn A.
I don't actually have the service yet due to my choice of install date. I was pleasantly surprised they offered next day service when I called and a tech had the cable roughed in on the side of my house the next day. I had to give this premature good review because of the excellent above and beyond initial phone consult I had with Rocky. He gave me a wealth of information and made the switchover process very understandable and easy. If everything else goes this smooth than I am a customer for life. So glad to dump Cox. They had just got too big for their britches.
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September 2023 by Danny L.
I was fed up with my previous ISP, Cox, as they were expensive and didn't offer unlimited data which I needed since I worked from home. Unfortunately in Chula Vista, we previously only had two choices of either Cox or AT&T. I was excited when I saw that Wyyerd was approved by my HOA to build fiber throughout my complex.I scheduled an appointment with them right away as soon as they were done deploying in my neighborhood. The tech arrived on time and was very friendly and professional.There was a slight issue with where the fiber line was in comparison to where I wanted it in my home office, but they were more than accommodating! The tech and the construction crew made quick work in making sure that the fiber line extended all the way into my home office, and made sure it wasn't an eye sore outside of my building.The completed work indoors was also very clean and professional looking. They included a free wifi router, and the tech didn't leave until he was sure that all my devices connected correctly! All in all, very professional and friendly!Oh and the connection, very fast and very stable. I am happy now that I don't have data caps and that my uploads are just as fast as my downloads! If you want fiber, make sure you call Wyyerd if they are in your service area!
