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March 2024 by Gary Calvert
Really great employees! Knowledgeable, honest. ❤❤
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February 2024 by Mr Lug
Dear management,I am concern by the conduct of one of your employees, Sammy. During a recent interaction, his customer service left much to be desired. His attitude came across as dismissive ,unhelpful and to be honest HATEFUL.I urge you to have a direct conversation with Sammy about representing AutoZone's brand appropriately. When an employee interacts poorly with customers, it reflects poorly on the entire company. I worry what could happen if Sammy treats the wrong customer disrespectfully as he treated me. A simple misunderstanding could easily escalate into an ugly situation.For the good of your customers and your company's reputation, please address this issue with Sammy. Remind him that AutoZone expects friendly, attentive service from all employees. Wouldnt hurt to go over Autozones mission statement. With some coaching, I'm sure he can improve. But action should be taken swiftly to correct this behavior before an incident occurs.I purchased a canister of R-134 freon to recharge my car's air conditioning system. After topping it off, I went back inside the store expecting to get my $10 core charge refunded, as is typical with empty freon cans in this part of the country . However, the clerk behind the counter, Sammie, greeted me with a clenched jaw and barely moving lips. When I explained that I was returning the empty can to collect the refund but somehow misplaced the receipt. Possibly got blown away . he curtly asked if I had provided a phone number with the initial purchase. I told him no - where I'm from, buying freon is like buying a spray can; you use it up and dispose of it without a second thought. I wasn't even aware there was a core charge until I paid. If I had known, I certainly would have given my phone number. But Sammie didn't seem to care. With pursed lips and narrowed eyes, (if looks could kill ) He replied "thats why we ask for telephone number ( really ? I just explained my situation)Then he asked what computer station did I pay at. I replied "I think its this same one we are at, I pointed out the female that helped me was a few feet away. (I figured maybe she can verify payment station)He flung his arms up in the air while screaming "that doesnt help me"At that point I called him out , he told me to get out and pointed towards the door . ",buddy. No reason to get worked up .. I'm not even matching 5,% of your crappy attitude . Imagine if I was” Scary to think his kind reactionSince when is it the norm to scold grown customers as if they are 2 year olds ?I guess decency Is too much to ask from someone engaging on a rant about a children's TV show. Coco melon is not every parents nightmare, having a kid grow up to behave like you IS THE NIGHTMARE.I understand the challenges of the job specially during the busiest times . Between the walk-in customers and the ones on the telephone it gets hectic at times .While I was the only customer in the store the 4-5 employees chatted away, seemingly oblivious to my presence. Their banter revealed some concerning attitudes. They bashed the children's show CocoMelon with immature disdain. One bragged about gaming the time clock to get paid for 8 full hours. Another took pride in foiling someone's attempt in the past to enter after hours by jamming a piece of pAper on door mechanism and how they thought a Chevy truck for $1500 was a steal specially if it had a "built motor" I was troubled by their cavalier attitudes and lack of customer service focus. As the sole patron, I felt invisible and irrelevant. Their priorities seemed misplaced.I know and they know it is possible to obtain a transaction number from 10 min ago ..OR AT LEAST BE POLITE. YET THEY HAVE TIME FOR SEVERAL SMOKE BREAKS. I HOPE MANAGEMENT STEPS IN BEFORE SAMMIE DISRESPECTS THE WRONG PERSON ...The only one that seemed to care was an older gentleman “grey uniform shirt”not exaggerating there was several employees who witnessed it
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January 2024 by David Damsky
The staff here spends so much time smoking cigs outside. You’re definitely paying each employee like $30 everyday to stand out front and smoke their cigs. They’re even all standing out front in the photo on maps.
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January 2024 by Jon Wesley Lafferty
Landed my antique single engine bushplane at the Needles airport for fuel and when I went to start up again, I discovered that I had a dead battery most likely from a faulty voltage regulator. Pretty well stranded miles from anything, I decided to take my Onewheel down the highway white knuckling it with semi’s overtaking me on a narrow shoulder. Rosie and the gang immediately got me out of the woods with a jumper pack. Then Rosie took her lunch break to give me a ride back to the airport. She held my plane back through the prop wash while I jump started it and cut my tie downs loose for me while I held the brakes. I was able to take off and buzz her on her way back to the store. This was not only an act of friendly and outstanding customer service, but also a tremendous demonstration of empathy for a stranded traveler in need of a little help. I’ll remember that little adventure for as long as I live, and I’ll damn sure recommend that everyone passing through Needles CA patronize Autozone store 3699.
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January 2024 by Arthur Wilder
AutoZone is awesome for all the parts and stuff but they're AutoZone in needles it has horrible horrible people working there they are rude and inconsiderate of other others in the store they yell at their customers and just all around just wrong environment for those kind of workers they're just mean and rude and inconsiderate but yes AutoZone itself does have every part that you could possibly be
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December 2023 by Harold P Boushell
Good people HELPFULL
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December 2023 by lena lozano
The team here at Needles Auto Zone were extremely helpful. They went above and beyond, when my belt broke and I was stranded. Thank you
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November 2023 by The Woof Pack
In the serpentine alleys of Needles, a town where ethereal spirits and earthly mortals brush shoulders, I chanced upon an age-old refuge, the Auto Zone. Nestled amidst cobblestones and lanterns casting a dim glow, the workshop's doors whispered tales of old. And at its heart was Jerry, a noble Steedkeeper, steeped in ancient traditions. Though his frame was compact, and his silvered hair spoke of many sunsets past, his eyes held the fierce determination of a guardian and the gentle wisdom of a sage.Gloom hung heavy as I guided my faltering metal steed, Subaru, with its once-lustrous coat now dulled and wearied, into Jerry's care. The venerable Steedkeeper, with hands that have known countless such steeds, delved deep into his reservoir of techniques. The workshop, awash with artifacts from bygone eras and tools that hummed with magic, alas, lacked the rare enchanted components to fully restore my trusty companion.But as the twilight deepened, casting eerie silhouettes and amplifying the restless whispers of the undead, Jerry's true essence unfurled. With a protective aura that felt like a warm cloak, he stood sentinel, ensuring these wandering souls dared not breach our sanctuary. In this spectral dance of Needles, Jerry emerged as both a beacon and shield, his very presence dispersing the encircling shadows.Oh, travelers venturing through the mystical realms of Needles, be forewarned and yet, be heartened. For in the heart of this town lies Auto Zone, not just a place of respite for weary metallic steeds, but the realm of Jerry, the esteemed Steedkeeper. Here, one finds a craftsman with a heart as vast as the horizon and hands skilled in both tending to wounded steeds and warding off lurking specters. May the winds of fate guide you to such steadfast protectors when the journey grows fraught with peril. Travel with courage, and let the tales of old light your path.
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October 2023 by t v
Autozone check engine light service machine was not working on our car the employees were very nice its the system that was not working
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October 2023 by N W
Quick and direct visit, they told me exactly what was wrong with my engine and how to fix it, in and out in maybe a few minutes. They also gave me some recommendations for places to fix it, also very good
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August 2023 by Amanda Greenwell
My daughter and I were passing through from Cincinnati and our engine light came on. After getting advice from a local shop to keep going, we decided to stop at Auto Zone to get a second opinion. The entire Auto Zone team could not have been more helpful. They went above and beyond to get my daughter and I back on the road. I am forever an Auto Zone customer.
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August 2023 by Nikki Torres
Sashi and Jason were very helpful this is the store you want to bring your family to and friends because they will help you do whatever's needed they should get a 10 star rating out of five
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August 2023 by Bruce Cohen
Fast, clean and friendly.Same prices as the rest of auto zone.Very much a relief to have in such a G_d forsaken city.
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June 2023 by ILuv Dogs
If there was anyplace to have had my car break down, I am thankful that it did 5 minutes away from this Autozone. Manager Bishop and Vance went above and beyond to help my family and I get on the road back to SoCal. After a long Memorial weekend, a belt in our engine decides to break during the hottest part of the day. Fortunately, the staff here was very knowledgeable and kind enough to help us every step of the way. Autozone is lucky to have these two amazing people as part of their team and hopefully will keep them for the years to come. Especially for tourists like us with sometimes unpredictable car issues, it was a blessing to come across people who truly care about their customers!
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April 2023 by Desiree Brewer
Jason Ellie and Steve rock!! Thanks for saving our weekend!!!!
