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September 2023 by Alyssa Vargas
Went here yesterday. Apparently, my friends lost debit card that she canceled was somewhere buried in the seats, and I had no idea until they vacuumed my car and tried to use the card! They left it right on my passenger seat after the wash too! Unbelievable!!! Makes me wonder what other belongings or what have you they're taking out of our cars. What if my debit card had unknowingly fallen in between my seats, and they tried to run it at the gas station? Don't come here!!!!!!
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September 2023 by Cory D
Autopia cleaned both of my vehicles exterior and interior very well. Prices are very affordable for the service they provide. Would recommend to others.
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September 2023 by Gaurav P.
This review is for the lady at the front who bills you for car wash . I told her to get my mat washed . She agreed to get it done but didn't write it on the receipt . Having went back she was such a snob that she acknowledged that she deliberately didn't instruct the guys to wash the car mats. What an
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September 2023 by Sav M.
I come her way few times a year to get my car detailed and pay the additional $80? Ish to get my leather seats shampooed and conditioned. I am currently 8 months pregnant and from the moment I pulled up there was a drug addict that was clearly on drugs following my car, and then went over to the waiting area and was harassing customers. When I originally paid I informed the lady at the counter and she said oh it's okay we've asked her to leave. She approached me numerous times and made me uncomfortable and even threatened some of the other customers. Numerous employees saw every altercation although no one said a word. As a mom it makes me very uncomfortable to visit this location with the staff refusing to do anything when they very easily could call the non emergency police number etc.
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July 2023 by Gina D.
Had a great experience today with this location. I had scrapes on my right front bumper that I did not ask to have buffed out and was pleasantly surprised to see that they had taken extra time and care to buff out that area, especially at no extra charge. Very happy with their attention to detail.
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June 2023 by Jerry C.
I have only come here for my car wash. Never again. Left deep swirl marks that were 100% caused today. It left swirls on the top rear driver side panel. When I confronted the manager he claimed there's no way it could be them. From the reviews it seems that's their usual response. There has never been another car wash performed on my car other than from these guys. I told him I just had my ceramic coating done so there were no marks at all. The manager Marco just played dumb like there's no way. Told me to file a claim. It's not possible for there to be any swirl marks on my car. No machine has touched my car let alone a rotating machine that could've left these marks. I hope this review stops people from coming here. Customer service is horrible.
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April 2023 by Kim S.
Front counter female associate working 7:30 am on 4/19 very rude and unhelpful. Should be replaced.
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April 2023 by Lisa S.
All I can say is that if the manager wasn't here to direct these young adults, nothing would get done properly. I'm a member, and I just may cancel my membership. First, why would you charge folks during the winter when it's pouring raining. Secondly, every time I come, I have to check the car because water on the headlights, sunroof not cleaned, tires aren't wiped down properly. Sometimes, it's not worth the 54.00 a month.I may try the one in Fremont if they don't get it together.
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January 2023 by Gautam Sharma
Worst service manager have no sense how to deal with customers.They auto debit monthly from your account without.The guy who is wearing round hat he said I am manager here.He is vry rude don’t know how to speak.worst place for car wash.
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January 2023 by Preet Gill
They are not cleaning up the vehicle inside…it was like as it is
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November 2022 by hemantika p.
I would give minus points or zero if I am allowed to. A group of thugs sitting in the name of car wash. They took $50 for internal and external cleaning , did a normal exterior car wash with water and not even vacuum done internal. The car is stinking and given back doing none. Even the dashboard is not touched
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November 2022 by Jeet J.
Group of thiefs trying to rob you. Worst service, they don't know how to clean the cars
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November 2022 by Tinita S.
Great car wash, very affordable prices very nice people. It can be chaotic for the first time. First when you get to the parking lot please know it is a drive thru so drive all the way to the end take a left they will take your car from there. Then go pay at the register ( you will see everyone waiting there.) My advice is to pay attention to the left side of the building when your car is ready they will call people or else park the car somewhere else. Please bring tips at least a few bucks - my people are working hard they deserve a good tip. Lastly if you are one of those people who will pass your finger on your vehicle to inspect how clean the car is... just stay home please. No one needs your energy.
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October 2022 by Krystle K.
I wanted to have this be our go to but now I'm highly questioning it. I've come here a few times and for the most part it was good. I think I've had one friendly cashier, the others were just doing their job - no smile or anything. What really bugged me was the cones they had out. Totally get it from a morning thing but if you want to get gas or come from cedar and Newark Blvd you have to make an illegal turn in on the street or very inconveniently go out and make 2 u turns to get back in the right direction. We asked the guy about the cones (basically if they were open to moving them since there were no other cars and he just basically said - it's your problem and that's just how it is. They said we had to do it this way. Such an inconvenience ... for no reason when they could at least make room at the end to have a gap to turn in ...
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October 2022 by Boldy S.
I have been using Autopia car wash since last few years Their duster berry location in Fremont does a better job then Ardenwood The people at Ardenwood really need to be trained to clean cars they use the same cloth they use to dry the car after wash to clean the windows and windshields even after they have completed the car they go around wiping the wet spots in car and then use the same cloth on windshield and windows . On various occasions they have thrown my new water bottles and drinks in the trash which are not even opened this is ridiculous Someone really needs to take responsibility to train them better At least this doesn't happen in dusterberry location they have supervisors there going to every car after it's cleaned to check for any irregularities and they have that fix but at Ardenwood no one cares I don't even think there is anyone watching them do the shitty work they do there I would not be going to Ardenwood location anymore
