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January 2024 by Sayed Hasanzada
Came to cash my check over the limit with no account with BMO they did what they needed to do with driest attitude and great customer serviceThank you guys I will be opening an account with BMO when I’m ready
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January 2024 by Spencer Klimpke
Terrible over the phone customer service, please have this bank change their customer service to be based out of the USA.
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October 2023 by Abhi
Nobody care to give appointment when you call and they don’t listen if you visit personally without appointment . Totally useless branch .
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October 2023 by deepak soi
Too hard to reach out to them. I personally visited them and they said call for appointment and we dont allow walkins. Since then, When keep calling , either no body picks a call . After several days of attempts, once a banker picked and said "I cant give appointment now as my colleague is absent who can help " and asked to call again. Looks like there is nobody who knows what is customer service .
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January 2022 by Dr. Marguerite McInnes
The Bank of the West is a total nightmare. They do not answer the telephone. They are charging me, without notifying me, a $10 fee for one of my accounts. I have to go to an ATM and physically deposit $1 in order avoid the fee. They are rude and unhelpful.
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March 2021 by svtbob
Worst bank ever they will just steal your money avoid at all cost if you want to keep your money
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June 2020 by Serena M.
Worse bank ever! No one knows what they are doing since Linda left. I thought maybe it was just because they were transitioning, but it's been a LONG time now, and they still haven't gotten any better.
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October 2019 by Mrs C.
Charges $9.00 to cash check if you are a non-customer. That is boogus! Wow.... Go to walmart instead they charge $3.00-$4.00 to cash check.
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August 2019 by M SILVA
Love the personalized service you receive from the employee’s.They are friendly and helpful and warm.
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July 2019 by WineGirl W.
Awful customer service! They keep locking me out of my account even though I'm sure of my PW and then I am forced to WAIT FOR OVER AN HOUR whenever I call them!! And then the person that answers says he can't help me and is going to put me back on HOLD!?! If you have too many customers I can help you with that!!! I'm moving to Patelco where they appreciate their customers and respect their time! This is the example of how NOT to run a business!!
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July 2019 by MICHELLE SILVA
Love the personalized service you receive from the employee's.
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July 2018 by Albert R.
I would recommend this bank and definitely this branch! I did not even know I was qualified to purchase my first home until I met with the branch manager, Habib Acheckzai. He patiently went over my finances and the credit criteria. Before I knew it, he had me on the phone with his mortgage guy and I got preapproved within a week after. The staff is also very helpful and accommodating.
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May 2018 by Terre Alexander
They used to be great with customer service it had plumeted since Linda left. Sad to say. I've called twice for a simple transaction and I know exactly who I talked to. The person said they would get back to me and did not. Sad it used to be the best around. Like Cheers everyone knew your name. There are a couple still there that have great customer service. Just too lazy to change Banks.
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April 2018 by Carla Hu
Great bank
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March 2018 by William Viray
This truck is disturbing my peace.
