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February 2024 by Bernie K Nevarez
We place an order for bath refit, I am getting worry for the fact we have not received any calls of information regarding our order. I just read the reviews on bad service and delayed in last few months, So we if we get screwed . I will make sure that everyone will Know from Facebook to next door and any social network out there.
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February 2024 by Xu Deng
it was nice talking with the salesman, but there is no any updates after 6 months since we paid deposit.
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February 2024 by Xu D.
it was nice talking with the salesman, but there is no any updates after 6 months since we paid deposit.
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February 2024 by Luis Colom
we DO NOT recommend Bath Fitters, we never got any communication on the job that was supposed to be done, no replies for more than 2 months, their representative never answered our calls nor the emails sent. We requested a refund through our credit card and we are still waiting on them to approve the refunds. They are bad business.
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February 2024 by Luis C.
we DO NOT recommend Bath Fitters, we never got any communication on the job that was supposed to be done, no replies for more than 2 months, their representative never answered our calls nor the emails sent. We requested a refund through our credit card and we are still waiting on them to approve the refunds. They are bad business.
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February 2024 by Santa Salting
Absolutely great customer service to the sales area representative, James and manager, Tony.
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January 2024 by Zara
Worst customer service EVER! Raj, One of their employees, came to my house for consultation and measurements. I signed the contract the same day. But after a few days, I received an email that they have refunded my deposit. I never received any explanation or notice for the cancellation reason. When I reached out to Raj, he said he would follow up and he came to my house and measured everything again. He said he would update me but he never did. I tried to follow up and check their progress by calling Raj and the company. The company and their manager never returned any of my phone calls. And, after several phone calls, finally Raj answered but he is not responsible at all. He lied about most of the things.P.S. There is a small crack on my bathtub and it was fixed by the previous owner and then it was painted by some waterproof paint. The paint's color is different from the bathtub's color. So I'd like to have a new and clean bathtub liner.I am very frustrated and disappointed with their customer service and I just hope that they deliver and install my bathtub liner before Christmas after all these problems.
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December 2023 by Zara ..
Worst customer service EVER! Raj, One of their employees, came to my house for consultation and measurements. I signed the contract the same day. However, after a few days, I received an email that they had refunded my deposit. I never received any explanation or notice for the cancellation reason. When I reached out to Raj, he said he would follow up and he came to my house and measured everything again. He said he would update me but he never did. I tried to follow up and check their progress by calling Raj and the company. The company and their manager never returned any of my phone calls. And, after several phone calls, finally, Raj answered but he was not responsible at all. He lied about most of the things. P.S. There is a small crack in my bathtub and it was fixed by the previous owner and then it was painted with some waterproof paint. The paint's color is different from the bathtub's color. So I'd like to have a new and clean bathtub liner. I am very frustrated and disappointed with their customer service and I just hope that they deliver and install my bathtub liner before Christmas after all these problems.
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September 2023 by Marina peskar
I have to say I'm glad I didn't read the reviews first like I normally do when trying to pick a place or service. For this I went completely off of friends' recommendations and them sharing their own positive experiences. That was enough for me to give a call to Bath Fitters and schedule an appointment. From the first time I called and throughout the entire process, customer service and communication was top priority for this company. Ken, the salesman, has been so incredibly helpful throughout every step of the process. He is very knowledgeable and has delivered exactly what he promised. Not only did he answer all of my questions but he continued to follow up on my 2 projects. Chris, the scheduler at the Newark office has been equally responsive with all communication. He always calls back and texts immediately if I have any questions. I feel both of them are extremely dedicated to providing the best customer service experience and the best outcome for the project. They take the customer's goals seriously. Juan, the lead installer, is a highly skilled and hard-working professional. This was a challenging project on many levels and he completed it, not only perfectly, but right on schedule. Juan and his assistants were courteous and incredibly meticulous, making sure to put drop-downs and even blew out the garage and driveway before they left. I am so happy with the results and I encourage you if you're considering getting your shower or bathtub redone to give Bath Fitters a call because you will not be disappointed. I did learn that since March they have been under new management which could be the reason why my experience was so different from those that reviewed prior to mine. So if you are going to go off of any reviews, I really hope that you take mine into serious consideration because this company has been amazing to work with and I would definitely recommend them to any of my friends, family and those of you reading this.Services: Shower refinishing
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August 2023 by Tony B.
A friend of mine has this product but we decided against it after hearing about the price involved and went a different way. I do pop on here to look at hmmm what could have been.......then when reading these reviews and wow do they concern me since you hear and see all these horror vendors. It's like a train wreck and never stops going down that path to bankruptcy and is the only future is to charge more on top of that sky high price of molded plastic with I think he said three color choices? Cmon white, Almond and what? Wake up its past time granny laid in her bed and decided since 1940 to brighten her house up with a color popular in at least the 90s. Like going to the expensive ice cream shop and getting a vanilla milkshake. Yeah, keep almond plastic and I'll use anything else but the no seams dream team. People come on who cares you still have a seam at bottom of the wall regardless.
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August 2023 by marina p.
I have to say I'm glad I didn't read the reviews first like I normally do when trying to pick a place or service. For this I went completely off of friend's recommendations and them sharing their own positive experiences. That was enough for me to give a call to Bath Fitters and schedule an appointment. From the first time I called and throughout the entire process, customer service and communication was top priority for this company. Ken, the salesman, has been so incredibly helpful throughout every step of the process. He is very knowledgeable and has delivered exactly what he promised. Not only did he answer all of my questions but he continued to follow up on my 2 projects. Chris, the scheduler at the Newark office has been equally responsive with all communication. He always calls back and texts immediately if I have any questions. I feel both of them are extremely dedicated to providing the best customer service experience and the best outcome for the project. They take the customer's goals seriously. Juan, the lead installer, is a highly skilled and hard-working professional. This was a challenging project on many levels and he completed it, not only perfectly, but right on schedule. Juan and his assistants were courteous and incredibly meticulous, making sure to put drop-downs and even blew out the garage and driveway before they left. I am so happy with the results and I encourage you if you're considering getting your shower or bathtub redone to give Bath Fitters a call because you will not be disappointed. I did learn that since March they have been under new management which could be the reason why my experience was so different from those that reviewed prior to mine. So if you are going to go off of any reviews, I really hope that you take mine into serious consideration because this company has been amazing to work with and I would definitely recommend them to any of my friends, family and those of you reading this.
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July 2023 by Olivia C.
Unprofessional business with poor customer service. So glad I discovered their horrible service beforehand! Stay away and beware!!
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July 2023 by William F.
The bath fitter pro was on time courteous, clean and respected our living space He worked methodically and consistently and demonstrated the shower and fixtures at the end. He explained cleaning and care instructions. Ask for Russell! He's the bomb!
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June 2023 by J. R.
The guys from Bathfitter’s came today an replaced my old ugly bathtub with a brand new walk-in shower.Tony and his crew were fantastic ! Very knowledgeable and professional. They also were friendly and went over and above to make sure we were happy with the entire process!I’d certainly recommend Tony and his co-workers to anyone that needs a bathroom refresh !I’d definitely give them a 10 rating ?Service: Bathtub replacement
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June 2023 by daniel harlan
I am boycotting you for advertising on youtube. Due to them violating the 1st amendment while using the internet that was invented and made possible by taxpayers money.
