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December 2023 by Anandh K.
Eli is a knowledgeable, dependable, and honest professional. I went to VW Dealer and they quoted $800 to fix several issues in my VW Jetta 2017 model S.I went to Eli and he fixed all the issues in my car under 3 hours and charged one-fourth of what the VW dealer quoted.Please see my receipt attached. My car runs like a charm now!Highly highly highly recommend Eli and City Auto Sales & Repair, Newark, CA.
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December 2023 by Wenyi Yan
I highly recommend Elie! He’s extremely knowledgeable and responds to messages quickly. I reached out to him on Yelp during Thanksgiving night, and he got back to me right away. He’s not only honest but also offers very reasonable prices. While waiting at his office, I had a chat with a long-time customer who has been with him for nearly a decade. They had nothing but high praise for him.
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December 2023 by Scott Adams
The shop was an absolute ghetto dump, I don’t know how this Eli got all of these positive reviews, I’m thinking they were posted by relatives, friends, friends of friends or paid for. Eli was completely unprofessional, rude and had a demeanor as if I was bothering him. His posted shop pictures on his webpage are very very misleading, more like fraud, I would never leave my car there overnight, his lot reminded me of a junk yard, very chaotic. I just moved into town three months ago and looking for someone to maintain my 5 vehicles, and it’s definitely not going to be by Eli. I guess if your looking for ghetto service and cheap, Eli is your guy, but I’m personally looking for decent customer service at a minimum and piece of mind knowing my vehicle is safe and in good hands, I’m actually glad I had this pre experience with Eli because I probably dodged the bullet with inferior service. The reality is, you get exactly what you pay for and I’m not looking for “cheap”. This review is not an attack on Eli, merely my opinion and personal experience with him, results may vary.
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November 2023 by Wenyi Y.
I highly recommend Elie! He's extremely knowledgeable and responds to messages quickly. I reached out to him on Yelp during Thanksgiving night, and he got back to me right away. He's not only honest but also offers very reasonable prices. While waiting at his office, I had a chat with a long-time customer who has been with him for nearly a decade. They had nothing but high praise for him.
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November 2023 by Jess Buell
I was introduced to Elie in a time of severe need for trustworthy auto repairI have an older Audi and was directed to his shops services by family who has utilized his expertise for a number of years. Being new to the Bay Area it’s very hard to know who you can rely on when it comes to tricky German automotive, although it has been a lot of testing and not a straight forward problem he has helped guide me through the appropriate steps to handle the issues that have recently come up in an honest and authentic way. I am grateful for city auto and the care they have lent in keeping things manageable in diagnosing my cars issues. I will continue to rely on this shops services.I manage to get back and forth from Oakland to seek their help because there is nothing more valuable than a business owner and mechanic that stands by their work and knowledge.Thank you Elie and crew!
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October 2023 by Victoria Stephens
Ely and his team have been servicing my families cars for over 10 years. Very reasonable pricing, very reliable and responsive.
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October 2023 by jeff christle
Very good. Got some body work done and some work under the hood. Everything looks and works great for a good price:)
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October 2023 by Darren A.
I urgently called this place to fix a crooked headlight housing I encountered when installing new bulbs and they quickly got me an appointment within the same day. After looking at it for only a minute, they managed to fix the problem and install the new bulbs absolutely free of charge! Very impressed with their responsiveness and care for customer satisfaction and I will definitely contact them for future services!
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September 2023 by Paige Wolfson
Best professional mechanic I've ever worked with. This is the place to go.
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September 2023 by Ashley P.
I was searching for a reputable local auto repair shop after being burned by another shop on Stevenson in Fremont a couple of times. To be honest, my bad experiences with the other shop made me really wary about getting my car fixed anywhere, but since my dad also needed to replace his timing belt, I cautiously sent out a quote request to all the local shops for both mine and my dad's cars.Elie was the first to respond and with specific details and a fair price that was comparable to most of the other quotes I received. The reason I went with City Auto in the end is because I felt like Elie really assessed the request and provided more info then the other shops. Given City Auto also had a lot of positive reviews, I bit the bullet and brought both our cars in.Elie made sure to show us and explain where everything was located and what/why he would need to fix them. He was super friendly and made my parents and I feel welcome, which I really appreciated. As a woman, it's sometimes intimidating dealing with things that are in traditionally male-dominated industries, and esp. with parents who immigrated to the US later in life, but Elie and his crew made us feel comfortable in their space. Elie provided prompt text updates and never tried to upsell anything. In fact, he charged my dad only for some extra parts to be replaced, but didn't charge for the extra labor since they were already working on the timebelt items. He also checked my dad's brakes and confirmed that they can be used for another 2-3 months before replacing instead of just going ahead with replacing them at the time. The thing I really appreciated was that Elie made sure to save and show us all the replaced parts and all the wear-and-tear on them instead of tossing them and expecting us to take his word for it. This was a stark contrast to my experiences elsewhere.All-in-all, both my dad and I had great experiences at City Auto and will be return customers!
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August 2023 by Danielle Gasper
Ellie does consistently excellent work. I don't like to go anywhere else. My mother's car was having trouble starting. She took it to the dealership three times. They charged her a fortune and never fixed the issue. She then took it to Ellie and he truly fixed it. He is a miracle worker.Services: Electrical repair
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August 2023 by Vinayak A.
I had my car serviced and repaired at this location. The owner, Elie, was really nice and professional throughout the entire process - from towing (which was really handy that towing and body repair was done by the same place, so less parties to work with), to keeping me updated about the progress, to repair, and post repair. The body work was done really well. Elie even threw in a hand car wash after the repair work was complete and offered to have me picked me up from my home when the work was complete. He is open, honest, and a fun person to work with which makes it easier at an interpersonal level.
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June 2023 by kalolaine amanoni
Came in this morning for a free estimate done by Elie. He already had quite a few people waiting for repairs but he still made time to give me my free estimate done anyways (which I super appreciated, and he did so in a timely manner). He told me the exact cost of repairs and what I needed to repair and gave me his honest opinion on it. I have an older car and he told me that in his professional opinion he felt that the repair costs would not be worth it. I super appreciated his honesty, he could have just pushed the repairs on me and had not said anything more but this showed me that Elie is honest and an overall trustworthy mechanic.Service: Vehicle safety inspection
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June 2023 by Brian Fry
We've been trusting Elie with maintenance of our vehicles for several years now. Elie and his team are honest and fair. Great work and great prices and completed on time every time. Never had any issues here.
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June 2023 by Kerry Nix
Elie gave great advice when inspecting a used car I considered buying - put the truth first, thank goodness. I'd recommend this place to anyone.Service: Vehicle Inspection
