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July 2023 by Ziqiao Y.
Very helpful and solved my problem. Thanks for Mr.Chen, the branch manager and Miss.Liu (Vick). They are really nice!
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June 2023 by Candy C.
Thank you for the assistant manager when the teller was busy! He tried his best to help.
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January 2023 by Ambrosius Au
Nice service and good experience. Tellers always with smiling faces.
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February 2022 by Sonali Kumar
This is actually one of the worst banks, no proper work ethics, very unprofessional and rude. If you try to speak to a worker about transactions they will cut you off and speak over you, further proving they have no knowledge on social cues. They will not let you get a word out without you having to be just as rude as them if you have any disagreements with the proof right in front of them. I have never met more uneducated bank representatives in my life.
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February 2022 by Sonali K.
This is actually one of the worst banks. No proper work ethics, very unprofessional and rude. If you try to speak to a worker about transactions they will cut you off and speak over you, further proving they have no knowledge on social cues. They will not let you get a word out without you having to be just as rude as them if you have any disagreements with the proof right in front of them. I have never met more uneducated bank representatives in my life. Google reviews seem to have more realistic reviews, even though there are not that many, nobody likes this bank when you read those reviews. I would suggest just going to a bigger, better known bank like BOA, CHASE or even Wells Fargo. I'm convinced any one of those banks have better customer service and solutions regarding transactions other than East West Bank. If you want to be met with workers who have unresolved personal issues and take them out on their clients, refuse to acknowledge transactions that do not add up even if you do the math right in front of them, then East West is definitely the place for you.
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January 2022 by Bobo W.
The service very good helpful friendly staff very nice I like to come here all the time
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September 2021 by Krystal
AVOID THIS BANK IF YOU CAN!!! This location has no customer service at all. Went twice, both got cold face and even say bad things about us in Mandarin. Really hope they can get retrained and understand that customers are here to give you business.
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May 2021 by 田恬
The service is too bad, basically nothing. I take a card and write something. Said I did not do this well. No politeness at all.
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November 2020 by Anne R.
Our branch is located on Paseo Padre Parkway and I can't say enough about the team here, especially Sherry Ruan and Tiffany Chen. They are incredible and one of the hardest working teams I have ever known. During the PPP application time, they practically worked through the night. They are extremely accommodating, generous with guidance and always make sure to respond to our requests. It was a great pleasure doing business with them. You know you will be taken care of.
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October 2020 by Krystal L
AVOID THIS BANK IF YOU CAN!!! This location has no customer service at all. Went twice, both got cold face and even say bad things about us in Mandarin. Really hope they can get retrained and understand that customers are here to give you business.
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October 2020 by Krystal L.
AVOID THIS BANK IF YOU CAN!!! This location has no customer service at all. Went twice, both got cold face and even say bad things about us in Mandarin. Really hope they can get retrained and understand that customers are here to give you business.:)
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July 2020 by Lilian Liang
Great customer service
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May 2020 by Lang G.
Super friendly team! I started working them an year ago. They had been super helpful answering all my bank related questions in a responsive and informative manner. The staffs are all real friendly. You can always ask for someone who speaks Cantonese or Maderin if you need.
