-
October 2023 by Yeliza E.
Very nice staff, they take their time. A little pricy but the experience is good. They give the best hand and leg massages. They several drinks available I had iced Vietnamese coffee which is delicious. Can't remember if they charged me for it. Very clean place and sanitary. The girls are funny too. I recommend a visit and see for yourself.
-
October 2022 by Mohan Venkatesh
Great customer service and they have best collections
-
July 2022 by Liv Lacey
It didn’t surprise me no one else was in the store when I went… I walked in and nothing was said to me. The girl was standing out the counter and Seen me yet did not acknowledge me.I walked right past her and said hello and still did not get a response. I put my things on the counter and she sat there on her phone still saying nothing to me or greeting me. She finally puts down her phone and grabs my items and scans them says nothing and then tells me the price your customer service sucks.
-
June 2022 by Sheetal N.
This place use to be great to get sports stuff. However, they don't get any new stuff.
-
January 2022 by Alexis G.
Great store! After visiting the lids store which I learned is connected to fanzz I had another great experience! The manger Breanna was there to help me out, lids didn't have a hat in the correct size so they sent me over to fanzz where the manager was already aware I was coming and had the hat ready for me at the counter (: she asked if I wanted to look around before being rung up so I went ahead and looked around asked her for advice on a jacket for myself and she was very helpful and gave an honest opinion wasn't just tryna sell me on an item. She was very genuine and helpful. This lids/fanzz company is doing a very good job at hiring employees especially at these Newpark mall locations. The mall seems all closed up but these young lady's spirits were still hire up there for their customers .
-
January 2021 by Jack Henson
? if you're into work that's place to go get good clothes Pioneer sports shirts
-
November 2020 by Grady S.
Went in to shop for some Christmas presents. There was a group of 4 people talking it up by the register. Not sure if they were all employees or just some employees and their friends. I walked in shopped around and purchased something without a single word being said to me. I walked up and placed my items on the counter. When the cashier just kept talking with their friends/coworkers. Finally they walked over and rung it up. Still no words spoken to me, did not even tell me the total. So I paid and they handed me the receipt and I walked out. Had some good items but I will definitely not be shopping here again after this poor customer service.
-
January 2020 by Dino R.
I bought a shirt there during the holidays as a gift but it didn't fit so I had to return it. I went to the store early in the morning and the girl behind the counter told me I couldn't return it because she didn't have any store transactions yet and she couldn't do it. That made no sense to me. I told her how I felt but she just stared at me. I left angrily. I came back a few days later late in the evening. A guy was there and helped me with my refund. He processed the refund and had me insert my debit card. However, it was taking a while, like 2 minutes to connect to the bank or something. He cancelled it and tried a 2nd time. I insert by debit card again. This time it worked. He gave me my refund receipt and I was on my way. A few days later, I check my bank account. I see the refund for the amount. THEN the very next line on my statement is the same amount as a charge. So a credit (refund) and a charge (debit). WTF!!! I contacted my bank and they said to go to the store to work it out. I just came from the store. The girl working behind the counter listened to me and simply said "I can't issue you a refund". I showed her my bank statements and explained how I think it happened. She was unapologetic or didn't care at all and didn't even offer store credit. Then I asked for the store manager and as it turns out, she's the store manager. Her name is Bree. Young lady in her early 20s with long hair. Terrible Customer Service. Go get some training kid. It's not about the money, it's the principal of the thing and customer service. I'm never shopping in this store ever, and neither are my teenage boys.
-
January 2020 by Alicia Marie
I came to buy some 49ner gear & it’s 7pm I like says store is open. The mall is open until 10pm. But the gate is down.. we go to another store come back at 7:30 and see the guy in there he sees us trying to get in and turns around how’s in the back. I’ve been calling store over and over again. WHAT KIND OF SERVICE IS this??? Don’t you want my money? A manager needs to take control and take action on the employees
-
January 2020 by Eni
Decided to go there while the mall was open needed to buy some gear ASAP for family members leaving the country soon and the gate was half open and the lady in there said they were closed, clearly the mall was open for service but for some reason this store wasn’t. Well no worries, I’ll buy my gear elsewhere. Newpark Mall in general will always have this reputation and never change, unfortunately.
-
October 2019 by Alex Hernandez
Very good deal and good ideas for everyone else for sports fans
-
June 2019 by William Alexander
Excellent service and selection. Thank you Patrick.
-
June 2019 by Scarlett H.
The staff there is sucks and b************* I bought a warriors jersey three days ago and I help my boyfriend return it today. I got there like 1p.m. The staff was very rude and he told me I only can exchange it instead of returning it. I showed him the receipt to check the return policy once more time. He didn't pay attraction at all. And I just left. The same day night, my boyfriend went there at 7p.m. tend to do the exchange, another staff helped him. This staff didn't question anything and just gave my boyfriend the refund. What a things????!!! Store policy is vary from different staff??? Customers are treated differently??? Totally wasted my time!!!!! Will never go there ever!!
-
May 2019 by Bernie Santos
Nice place and the worker there in very friendly and helpful, thanks Alvaro
