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July 2024 by Nanette Gayatin
My vehicle was done in a few hours!
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July 2024 by Sonja Wong
Scheduled a next day appointment on Wednesday by phone for an alignment and a tire repair. When I dropped off my car, the rep tells me the alignment machine has been broken for 3 months. I have a lifetime alignment package so that's the one part of the equation that I actually wanted to get done. But now I have to waste another day at a different Firestone for my alignment...
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June 2024 by Ajmer Gosal
Very professional staff. Will start going to this location instead of Fremont house b location. Andrew is very helpful.
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May 2024 by Ken Lee
Love this place.
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April 2024 by hung duong
Friendliness, timely manner, throughly, honest work...
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March 2024 by Michael Trujillo
Mo is the best at what he says and does. Highly recommended. Takes care of you.
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March 2024 by John B.
Jack is great and they were able to fix my issues with my brakes within a few hours.
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February 2024 by Daniel B. Lawrence
Christian was awesome! He was very detail oriented and answered all my questions. Excellent service!!!
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January 2024 by Pedro Garcia
Very good service
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January 2024 by Devendra Alimchandani
Mr Moe is great, but got different answers from his staff, when took the car there. Pricing too high for repair work. Place usually busy, so a full day thing, personal rental car would be needed
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January 2024 by Lu Zhang
I have been keeping the lifetime alignment at Firestone for almost all of my cars I ever had. And this is the worst experience so far.As usual, I did the routine tire alignment and rotation in this store last weekend. I felt very disappointed as they didn't check the tire spec before doing the work. Caused they rotated the rear tires (22 inch) with the front tires (20 inch), causing huge noise when I drive the car out. I had to return the car and waste another night and trip to come pick the car up on the second day.Funny thing is when I say "this is a big mistake", the store denies this is their problem, and say "yeah, but not our mistake, it's the mistake Tesla made by making the tire size different", I got speechless.Also because of the tire difference in the front and back, the store told me I can never rotate the tires on this car, not even from left to right. However, I have been going to this store for rotation and spend the money >5 times, in this case, I am really confused and wonder what has this store being doing to my car in the past?? Is it the tire cannot be rotated but they still charged me, or they wrongly rotated them and damaged my car? The stored said "I have no idea what we did in the past".
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December 2023 by Ravi Dyavar
Great Service All the time. Though the service engineer worked on the tire and did not notice any problem, he did not charge any money even for inspection. That was kind of a great thing. In my opinion, minimal charge of $10 may be appropriate for their effort.
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November 2023 by Deanna Ledesma
If I could I would give a negative zero. I setup an appointment online and when I went in they said I didn't have an appointment and could not assist me. I showed them my email confirmation and said they could not assist me and to come back in a few days. Not a sorry nothing. Then went back a few days later. I picked up my car and the alignment was worse than before. They actually said that it was normal and it was fine. Then I went to the Fremont one and it was fixed. Most recently my husband for some reason went back after I told him what happened. He picked up his car and it is running worse than it did before. The car is shaking now and alignment is worse. They were supposed to do the alignment and balance the tires which was clearly not done. You go there and you will have more problems than you went there to have fixed. Recommend the Fremont location.
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November 2023 by Delongpredannon
I hear the gas here is the freshest gas you can get. Don't let those armchair critics tell you anything different. Fresh gas has the most nutrients that your car needs.
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November 2023 by D D
I hear the gas here is the freshest gas you can get. Don't let those armchair critics tell you anything different. Fresh gas has the most nutrients that your car needs.
