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March 2024 by John B.
Jack is great and they were able to fix my issues with my brakes within a few hours.
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February 2024 by Daniel B. Lawrence
Christian was awesome! He was very detail oriented and answered all my questions. Excellent service!!!
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January 2024 by Pedro Garcia
Very good service
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January 2024 by Devendra Alimchandani
Mr Moe is great, but got different answers from his staff, when took the car there. Pricing too high for repair work. Place usually busy, so a full day thing, personal rental car would be needed
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January 2024 by Lu Zhang
I have been keeping the lifetime alignment at Firestone for almost all of my cars I ever had. And this is the worst experience so far.As usual, I did the routine tire alignment and rotation in this store last weekend. I felt very disappointed as they didn't check the tire spec before doing the work. Caused they rotated the rear tires (22 inch) with the front tires (20 inch), causing huge noise when I drive the car out. I had to return the car and waste another night and trip to come pick the car up on the second day.Funny thing is when I say "this is a big mistake", the store denies this is their problem, and say "yeah, but not our mistake, it's the mistake Tesla made by making the tire size different", I got speechless.Also because of the tire difference in the front and back, the store told me I can never rotate the tires on this car, not even from left to right. However, I have been going to this store for rotation and spend the money >5 times, in this case, I am really confused and wonder what has this store being doing to my car in the past?? Is it the tire cannot be rotated but they still charged me, or they wrongly rotated them and damaged my car? The stored said "I have no idea what we did in the past".
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December 2023 by Ravi Dyavar
Great Service All the time. Though the service engineer worked on the tire and did not notice any problem, he did not charge any money even for inspection. That was kind of a great thing. In my opinion, minimal charge of $10 may be appropriate for their effort.
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November 2023 by Deanna Ledesma
If I could I would give a negative zero. I setup an appointment online and when I went in they said I didn't have an appointment and could not assist me. I showed them my email confirmation and said they could not assist me and to come back in a few days. Not a sorry nothing. Then went back a few days later. I picked up my car and the alignment was worse than before. They actually said that it was normal and it was fine. Then I went to the Fremont one and it was fixed. Most recently my husband for some reason went back after I told him what happened. He picked up his car and it is running worse than it did before. The car is shaking now and alignment is worse. They were supposed to do the alignment and balance the tires which was clearly not done. You go there and you will have more problems than you went there to have fixed. Recommend the Fremont location.
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November 2023 by Delongpredannon
I hear the gas here is the freshest gas you can get. Don't let those armchair critics tell you anything different. Fresh gas has the most nutrients that your car needs.
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October 2023 by Rebecca Toy
My TPMS warning light came on while I was driving home. I exited the freeway to assess the problem. I walked into Firestone to see if they had a tire pressure gauge I could buy. The person behind the counter asked me to drive up - and he checked the tire pressure himself. He didn't find anything, and the warning went off after topping off the tires. I was able to finish my drive home with my mind at ease. Thanks!
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October 2023 by Jazmin S.
This was my go to shop. I've had my vehicle serviced here in the past. I needed brakes and oil change. I called made an appointment they had me in systemand scheduled me in. I left work early and worked out a ride. After I get there drop off vehicle get a ride. They call me and tell me they can't do work due to the weight of vehicle. This makes no sense since I had previously gone at least 3 times in the past. Long story short they gave no reasoning when I asked why they have been able to service before and now its a problem. Rep had a sarcastic smirk and condesending additude when I picked vehicle back up. Like he enjoyed the fact that they wasted my whole day. All because they didn't feel like doing the work. Honestly negative stars are well deserved if possible. No concern for customers at all.
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October 2023 by Sam Gregory
This is the 3rd time I've been here and it is the final time. These guys take way too long to do anything. I made an appointment here for a standard service on my vehicle (oil change, tire rotation, brake fluid exchange). It was an 830AM drop off time and I made sure to get there early, so they could get started on my vehicle right away. This service should take a competent mechanic 2 hours to do. My vehicle wasn't ready until 530 PM. Even if the mechanics were in training which is what the guy at the front counter told me, this is still completely unacceptable. The worst thing was that when I called at 3PM to inquire about the vehicle, they said it would be ready at 4PM. I showed up at 4:30 and it wasn't ready. I will not be coming back here.
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September 2023 by Lovely Smiles
I got my work done but noticed over 10 miles driven on my vehicle. And with tire and brake replacement you don't need to test drive it. Also I brought my vehicle in before they opened at 7. I had to call them after 2 o clock and not hearing from them then they said the car was complete. I would recommend that you sit with your vehicle for any work.
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August 2023 by Naveen Nagaraja
Was able to get my car repaired at this location, service was very good but the price is little expensive.One suggestion, if possible they have to waive off the initially diagnosis fees if the vehicle gets repaired at the same location.
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August 2023 by Andres Hernandez
Great team hereFrom management to workersThey have some great customer service skills and great ratesMuch better then jiffy lube up the street
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June 2023 by Scott R
Said they could not get the tires I ordered through their website.
