Golden State is a lumber and building materials business that provides a hit or miss experience on responsiveness and service. Customers report outstanding experiences with amazing, proactive, and helpful sales associates who provide exceptional service, expert advice, and thorough knowledge. These associates are commended for their professionalism, enthusiasm, clear communication, and dedication to keeping customer needs as the top priority, making the purchasing process very smooth, pleasant, enjoyable, and rewarding from start to finish. However, other experiences feel less welcoming, with some staff making customers feel like an inconvenience. There can also be issues with product knowledge and matching customer expectations, as some individuals report not receiving the specific materials they were looking for. The business is noted for having great service, amazing service, high-quality materials, and prices that are very competitive. They offer delivery and typically have items needed on site. Overall, while service is often great and the process is smooth, the experience can depend significantly on the individual staff member encountered.
This place is really hit or miss on responsiveness and service. Gina is an amazing salesperson who is extremely proactive and helpful. Sean makes you feel like you're inconveniencing him by having the audacity to want to give him your business.
August 2024
Always fast responses and good pricing. Brett very helpful!
August 2023
Thank you Shaemian Medina for excellent customer service on our front door and garage door project. We appreciate your clear communication and updates on the progress of the door orders. Both doors are installed and look great!!
