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March 2024 by Sarah Cotrofeld
Susan and Marie helped us a lot today I came in with my fiancée Gene and they were very sweet to us.
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March 2024 by Mark Centoni
This store has the best customer service with Susan Maria and Ampy they are absolutely amazing ladies made me feel so welcomed and taken care of
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March 2024 by Xavier Gusman
Susan and Ampy were very sweet and helpful with my online order!
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March 2024 by Estrella Loveanimals
Susan, Ampy, and Bianca are so helpful, friendly and are so professional. The store is very clean and nice ambience. I've bought a gorgeous necklace and Bianca gave me a discounted price.I'll be back soon.
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March 2024 by Lucil Knowles
Bianca and Susan were very helpful and highly recommended them to help you if you visit Kay Jewelers Newark Parkmall.
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February 2024 by Lenin Guardado
My favorite jewelry store.
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February 2024 by FATIMA AKHTAR ABDUL QAYYUM
Tamana and Maria helped me sooo much. Love the vibe and totally appreciate their patience and genuine help..!!!!
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February 2024 by Juanita M
Great Customer Service by Bianca.
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December 2023 by Veronica Mora
Each employee is amazing. Marissa helped me out with picking jewelry that fits my needs and to my liking. She made it a very personal experience and she was very kind and never rushed me. I recommend her!!!
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November 2023 by Susan Gonzales
Bianca was amazing helped me with suggestions and her customer service was professional and off the hook she has been here 4 years for a reason she has made my wedding to come experience so much fun ❤️?thank you so much
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May 2023 by Rick D
I purchased a Movado watch a few months in ago August 2022. The watch stopped working about two months ago. Upon noticing the watch not working, I took off the watch and began to inspect the watch to see if it could be a pulled knob or anything else that could be causing it to stop working. There wasn’t much to look for since the only mechanical part was the side crown. I did however see that there was a sticker on the back of the dial stating that the battery had to be replaced by 2022.I WAS SOLD A WATCH WITH AN EXPIRED BATTERY. Kay’s Jewelers first solution was to give me a discount on a new battery. That wasn’t happening because I am still making payments on a watch that shouldn’t have been sold at all! I escalated the issue and Kay’s phone representative, not the store where I purchased the watch from, agreed to change the battery for free. I agreed to that and went back to the store.When I arrived to the Kay’s store the following day to drop off the watch, I was told the watch would be shipped out and returned in about a month. I need the watch before than for my parent’s engagement party that I will be traveling out of town for. Also, IM STILL PAYING FOR THE WATCH THAT I PURCHASED A FEW MONTHS AGO WHICH SHOULD HAVE NEVER BEEN SOLD TO ME OR ANYONE IN THAT MATTER. I didn’t accept and that’s when the store manager came up with a horrible idea to exchange my watch for a watch that cost what I paid my original watch for. That didn’t make sense since I purchased my watch on sale and had an additional discount for purchasing it on my Kay’s Card. I didn’t agree with trading my watch for a watch that would be less of a watch the the original.I have filed another claim about this matter but have yet to hear from Kay’s Jewelers.What would be fair to the customer (me) would be replacing the battery in a timely manner or exchanging the watch for the same watch or a watch of equal value.
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May 2023 by Rick D.
I purchased a Movado watch a few months in ago August 2022. The watch stopped working about two months ago. Upon noticing the watch not working, I took off the watch and began to inspect the watch to see if it could be a pulled knob or anything else that could be causing it to stop working. There wasn't much to look for since the only mechanical part was the side crown. I did however see that there was a sticker on the back of the dial stating that the battery had to be replaced by 2022. I WAS SOLD A WATCH WITH AN EXPIRED BATTERY. Kay's Jewelers first solution was to give me a discount on a new battery. That wasn't happening because I am still making payments on a watch that shouldn't have been sold at all! I escalated the issue and Kay's phone representative, not the store where I purchased the watch from, agreed to change the battery for free. I agreed to that and went back to the store. When I arrived to the Kay's store the following day to drop off the watch, I was told the watch would be shipped out and returned in about a month. I need the watch before than for my parent's engagement party that I will be traveling out of town for. Also, IM STILL PAYING FOR THE WATCH THAT I PURCHASED A FEW MONTHS AGO WHICH SHOULD HAVE NEVER BEEN SOLD TO ME OR ANYONE IN THAT MATTER. I didn't accept and that's when the store manager came up with a horrible idea to exchange my watch for a watch that cost what I paid my original watch for. That didn't make sense since I purchased my watch on sale and had an additional discount for purchasing it on my Kay's Card. I didn't agree with trading my watch for a watch that would be less of a watch the the original.I have filed another claim about this matter but have yet to hear from Kay's Jewelers. What would be fair to the customer (me) would be replacing the battery in a timely manner or exchanging the watch for the same watch or a watch of equal value.
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April 2023 by Sheena Futagami
I love coming to this stor. they are very nice, great customer service, I highly recommend the 3 ladiesTamana, Maria and Ampy. This is my third time and I will definitely coming back.
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April 2023 by Jassiel Curiel
Maura and Ampi were amazing and lovely, they helped me a lot with what I was looking for. They gave me many options and I really liked them.
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April 2023 by Jessica Arechiga
Maria and the whole team is amazing! We’ve been here multiple times and we’re always treated so kindly and with a smile.
