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December 2023 by Rose V.
Horrible experience with Loretta. We were being respectful to her, just ridiculous the way me and my mom were treated today. She made comments in English as we didn't understand because we were talking Spanish. All these comments were said because my mom tried using Wic to buy some things she proceeded make comments such as "if they can't afford food then they shouldn't come buy stuff" in English because she thought we didn't speak/understand any English even though we payed for all our food. We feel very disrespected!
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February 2023 by Alice N.
Sometimes I go to this location only because I know if the super tall white cashier is working, it's a guaranteed good interaction. He's been there for a few years now and this location is very lucky to have a sweet gentleman like him on their team.
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October 2022 by Nicoris O.
Bakery workers are hardly ever here. Can never place an order because they're closed everytime i come. I'll take my money elsewhere than to spend it on the lazy employees who dont deserve to even have jobs. I can think of a thousand other people that actually want to work versus the workers this business employs. If you work at this bakery, YOU are lazy.
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April 2022 by Courtney M.
The store hasn't felt clean in all of my recent visits (every Saturday morning). There's one cashier on Saturday mornings and it's always the same person. During my last visit she wiped her eyeball (for longer than 5 seconds) and continued handling peoples groceries. There was hand sanitizer right by her station but she never used it. I really don't know why they only have one cashier. A lot of people grocery shop in the morning. I honestly don't think I'll shop here anymore. The frozen morning star Patties were thawed out in the frozen section. Clearly not safe to buy/eat. It sucks because it's the closest grocery store to me & they do have some items i really enjoy buying there.
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March 2022 by Guadalupe S.
There is a Indian girl I'm not sure her name. She has a big nose and is short. She is so rude and soulless. I guess food Maxx just hires anyone now a days? Most of the workers in this store have bad people skills and seem like there miserable.
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March 2022 by Olivia P.
Certain workers are legit and respectful. The rest, I have no idea who raised them because it's plain disrespectful in some workers souls up in there. Today I went in to just get a couple of things and once walking in I see a employee ram his pallet jack into a customer. The employee was waiting for a reaction and the whole face demeanor was inappropriate. I can go on and on but that was the highlight of my experience today.
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March 2022 by Arnold K.
I don't know if the worker, Tristan, was having a bad day, but he had a subtle attitude towards my friends and me. We waited in line and he excused himself calling us kids despite us being in our mid-20s. When I went to pay, I didn't realize there was a sign about not pressing the "skip" button. He had an annoyed tone saying "Did you not see my little note?" I understand that he didn't know that I don't have good vision, but his tone still threw me off. Even if losing one customer is not a big deal, I will not be returning.
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February 2022 by Fayrouz I.
The customer service here is unmatched. I'm reading some negative reviews and despite some minor quality issues, this is the best place to shop for groceries. I have NEVER experienced better customer service, friendliness, and a genuine willingness to help then at this location. It's worth the shop here soley based on their SUPERB customer service. They are so nice and kind.
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August 2021 by Patty M.
I went to FoodMaxx during my lunch today to pick up a rotisserie chicken. Immediately after getting home I sliced the Rotisserie chicken down the middle to begin shredding it. I was disgusted when I saw what looked like a rotten chicken. The sticker on the lid said it was packaged at 7:09 AM this morning. it really made me question just how fresh their food is. This was not the first time I purchased a rotten chicken, but today I was truly disgusted and decided to contact the store. They did offer to return my money, but I think my concern was more for others who Will eat something like this out of necessity. I truly hope FoodMaxx gets it together because next time someone may decide to it further and report the store for an inspection too.
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July 2021 by Maria D.
Just purchased a six pack of Shock Top beer. 3 bottles were almost empty. The tops still on them. Didn't notice until I got home. Called the store the manager stated there is a state law we can not retype gets refund on our purchase. Lesson learned check before purchase. Will not be going back to this store.
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May 2021 by Nancy B.
I'm frustrated that they don't seem to care about the coffee they sell in bulk. Peerless Coffee. They were out of not only the bags to keep the coffee fresh but pretty much there was no coffee to buy.
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May 2021 by Mar F.
Compared to the other Foodmaxx's in this radius this one is by far the cleaner ones. It is a tad smaller but it is still very organized. The staff are super friendly and are also very helpful. This one isnt near where I live but I drive here for the cleanliness.
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April 2021 by Lily C.
Went shopping with my husband and was insulted by a cashier who said to me that for me and my son to enjoy our shopping. I told her he was not my son, but my husband! She continued to say that she thought I was his mother! This was at the Newark store. She knows who she is. Don't open your mouth before thinking! Will never go on her lane or even shop there! Rude!Went shopping with my husband and was insulted by a cashier who said to me that for me and my son to enjoy our shopping. I told her he was not my son, but my husband! She continued to say that she thought I was his mother! This was at the Newark store. She knows who she is. Don't open your mouth before thinking! Will never go on her lane or even shop there! Rude!Went shopping with my husband and was insulted by a cashier who said to me that for me and my son to enjoy our shopping. I told her he was not my son, but my husband! She continued to say that she thought I was his mother! This was at the Newark store. She knows who she is. Don't open your mouth before thinking! Will never go on her lane or even shop there! Rude!
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October 2020 by P G.
Be prepared to wait 20 to 30 minutes for checkout.Unlike 3 is a crowd before opening up another checkout at places like Lucky's ,it doesn't matter how long or slow the lines here.Not worth the wait as prices aren't all that lower, if at all.
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June 2020 by Ray C.
Lately they are price gouging their meats along with everything else at Pinole site. I have been shopping there for years but looks like I'll be going elsewhere. Lines are long due to not enough personnel on site, etc. They are definitely going downhill. Need a new manager.