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November 2023 by jose luis Rodriguez
Excellent service
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November 2023 by Rob Beitia
Got great service and even got in a bit earlier than opening. Made it such an easy transaction for a stressful early am situation
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July 2023 by Bridget Makk
They had my Saab battery in stock and honored the prorated warranty on my previous Napa battery. Alex was great and pulled out the old battery and installed the new one.
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July 2023 by Muhammad Khan Abbasi
Best service very professional staff alex was amazing will definately like to come back this place
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July 2023 by Gordon Brown
They always have the right part. Quality place
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May 2023 by Frank Pest Control
Nice staff, normal prices.
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March 2023 by John Fisher
Good Auto parts store,they can track down hard to find parts.Always have a great experience....
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December 2022 by J F
Terrible customer service, most parts out of stock and overpriced. I was waiting in line and the woman working the register just left and hid in the back as soon as she helped the customer in front of me, leaving me waiting in front of the cash register. The guy working next to her just took his time working with some invoices then his computer, completely ignoring a customer was waiting in front of him. When he finally helped me he was giving me attitude like it's my fault he had to take that job. If you don't mind waiting a few days, you can always find better prices online, sometimes 1/2 or even 1/3 of the prices at Napa. And if you can't wait, just go to another Napa. The Santa Clara store seems to be better stock and most importantly better customer service.
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October 2022 by Ed S.
I have a 2000 Expedition and need a new rotor, wheel bearing (front and back), axle washer, brake pads, and seal. I went to different well-known auto parts stores and most of them don't have the parts I needed. I went to Napa and Jeffrey helped me get all the parts I needed. The rotor/hub assembly is only available in their Santa Clara store and he offered to have it sent to their store but I have to pick it up the next morning. He informed me that the part will be available at 9 am. When I called the next morning at 9 am, I was notified that the part arrived. We have all the parts installed and my car is up and running in good condition in a couple of days. If I need any parts, I'll come to this place and there's a good chance I'll get them
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September 2022 by Greg M.
When I show up or call, they are always helpful and resourceful to assist me in my automotive needs. Great asset to the community. Roxanne and crew Rock the Casbah!
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August 2022 by Abraham Lopez ortiz
Outstanding service from the Josh Store manager ? ? ? ? ? ?Excellent service and kind ? from the 2 lady cashier who is been there 5 years and going vacations Great Job Guys.
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August 2022 by Rosemarie Azarse
They sold us a battery for the motorcycle, it was dead . So , me and husband returned it. And the staff's are not nice. Sucks!!.
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February 2022 by Aaron Mast
Customer service is lacking. Seems like you are just disturbing the employees when you come in.
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February 2022 by rodney b.
I went in store and they said that they didn't have the part I wanted in stock and that they had to order it online. It finally came in a whole 2 weeks later and they completely got the wrong size AND only ordered one when I specifically told them I needed a specific size and that I need two of them. When I went to return it, they said I needed a receipt even after they messed up my order! I tried to call and try to work it out but they were being so difficult to work with, rude, and incompetent. If I could give them negative star rating I would.
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January 2022 by Timothy Snyder
They don't know what parts they have. They don't know where to find the ones they do have. They can't look up parts by size. They can get a part from another store by tomorrow, but they can't help find the item number for the correct size. They can sell me an assortment that probably has the right size in it, although they can't tell me what sizes are in the assortment... oh wait, nevermind, it's not in stock.
