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March 2024 by Chelsea Weeden
My husband bought Lexus seats and they ended up not working for what we needed. They did not give him a receipt when he purchased them because the system was “running slow.” He headed back over there and the same man who sold him the seats not even three hours earlier refused to give him a refund or “store credit” because he didn’t have a receipt. He paid by debit card and they still wouldn’t work with him. Beware of here.
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February 2024 by Guggenheim
They doesn't have enough cashier open there is a big line with only one cashier working
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February 2024 by Saúl Resendiz
They always change the cars, they don't stay long like the Newark pick and pull
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February 2024 by Nina C.
SHADY PEOPLE. My husband and I have bought multiple cars from there reliable and running for YEARS and always gave good deals. Now I am not sure if there is new management but each person gives different information. Usually you ask for the key to the cars on sale to see inside in exchange for your ID. My husband asked for a car , gave ID and started it, wanted to come back to get me to see it. We come back now they tell us someone needs to come out to give us keys no ID. We said no worries, we waited, then decided to just get back in line and purchase the vehicle. The woman at the window whom I assume is manager we waved her down in line that we are buying it and she nodded and confirmed. An asian employee comes out gives the key to someone else , I walk up to tell him my husband and I are in line to pay, he says for us to come back over but I said we decided to buy already. The employee while we were in line to purchase it, SOLD it to another person! By the time we came up to the window, the woman said okay lets get your car purchase and the asian employee walks by and says it was sold to someone else. The woman said sorry another costumer committed. He didnt wait in line which you are supposed to do! I asked the woman if he is in charge of the car sales and she said no? So be careful! I guess if you confirm to purchase a vehicle with one employee, another employee is going to sell it to you in FRONT OF YOUR FACE! Also car parts are now the same price as a brand new part on amazon!
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January 2024 by Zaher Rahman
Pick up the phone!!! I live 2 hours away. I need to know the car is there before I come.
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January 2024 by James M.
Terrible customer service. At the pay window a Pilipino man got sarcastic with me when I didn't hear him ask me for my customer info. The part I bought was overpriced. I could have bought it for less used on Ebay, had it delivered and still it would have been cheaper than going all the way to Newark to experience this crappy customer service. I may still go to the one in San Jose, where I've never had a negative experience. I suggest to avoid this Newark location.
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November 2023 by George
Too much price gouging.dont rely on their price list.full retail $ for use parts.
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October 2023 by Steve J.
I have not been to a wrecking yard for many years but I needed a taillight lens so I looked on Pic-n-pulls online inventory and found the right care in Newark yard. Their website says $14.95 for a taillight lens. Fine, that's a decent price. But wait, there's more... I get there and they charge $3 for access. It's only 3 bucks, but really? I'm not going out there for entertainment, I'm going to get a part so I can buy it from them. I find the car and it has both tail light lenses. So I got both in case the other one ever gets damaged. I brought both assemblies back to the office as I removed them. With light sockets plugged in. The woman there says that it will be $14.95 extra each because the "tail light boards are attached" like some kind of electronics. I said I don't need them and unplugged the lights sockets. Now all I have are two tail light lenses. Should be 2 x $14.95 plus tax. No, it's $34.95 each. I told her the website says $14.95 for tail light lenses. She says that just for the lens itself. What? You can separate the lens from it's plastic structure, they are a single piece. She says well some can be removed. Maybe in the 1970s when you had individual housing and you could remove the plastic portion from the metal housings with 2 screws. Virtually none have been like that for 30+ years. Alright, I say ok because I really need the one lensI originals came for.. Bit wait---there's more! They add a $7 "environmental fee" to your purchase. For what? I'm not bringing in anything to dispose of, I'm removing something. What a crock. Nickel and Dime. So add on the BS and my purchase total comes to $85.58. $50 more than it should have. Plus the extra BS $3 access fee for a total of $88.58. Shouls change their name to "Rip and Pull".
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October 2023 by R M
Dont understand why they bother having a phone number none of those idiots in pick n pull answer the phone ever !!!
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October 2023 by II II
Dont understand why they bother having a phone number none of those idiots in pick n pull answer the phone ever !!!
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September 2023 by tiffany s.
I had to go back 3 times to retire my vehicle. The first time I showed up I got there at 3:45 and they closed at 4 so they couldn't help me. They said to come back the next day, Sunday. So I go back Sunday and wait like 45 minutes for the guy to check my paperwork only for him to tell me the place that approves the retirement isn't open Sundays.... Why he told me to come back Sunday is still a mystery to me. I go back on Monday and wait an hour for this guy to take his break, check my paperwork again, get approval. Every time a tow truck shows up he takes an additional 20 minutes to check them in. It took so long the other employees took pity on me and brought me a chair to sit on. Eventually I got cashed out but it took so long! The office guy was friendly enough but there was no urgency and he wasted a lot of my time. I'm glad I don't have to go back there anymore. There was a friendly kitty that lives in the parking lot. They told me they feed him scraps of food and that a lady comes by daily and feeds him. He wanted pets but he was too grimy, so I just said hi.
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July 2023 by IGOR GRIGORYEV
Very expensive junk yard. Totally disrespectful non English speaking staff.Prices for parts like for brand new one. Totally don't recommend to visit this junk place
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July 2023 by My Mac M.
I parked my car in the Pick-n-Pull parking lot... continued to the yard to pull my part.. 20 min later came back to my car and it was broken into. $300 worth of damages for a $30 part. Manager laughed when I asked if they had cameras in the parking lot. I do not recommend this place!
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June 2023 by Dawn Solano
Like to go there , to see if they have any parts I may need for my 3 vehicles before I purchase in a store.These days their prices for used parts and scrap metal is insane. Sometimes and certain things need to be bought brand new. I still love the concept but guys, geez bring the prices down a little.
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June 2023 by victor w.
Sale man don't know what to call what I have picked charging more instead of seat arm , he charged me door arm rest. Not recommended to go there
