-
March 2024 by Alex Roque Jimenez
I went into the location to get help with download the app and Sofia helped me with the reset of my password and download. Awesome job Sofia
-
March 2024 by Lori Leal Parker
Clean, but rates go up fast. You can however, ask for a price deduction which wasn't offered, I heard from word of mouth. The staff is extremely friendly and welcoming.
-
March 2024 by Juan Pichardo
Sofia helped me find a amazing price at public storage
-
March 2024 by F Leal
I had a wonderful experience with Sophia. Yesterday I went in to update some info., and she helped me immensely. Truly a professional and I can't say enough about her expertise in her position.. She is definitely an asset to Public Storage, Newark
-
January 2024 by Allie Bruckner
Found a storage unit for a great price thanks to Sofia! She went out of her way to tour the property and find us exactly what we needed within out price range.
-
January 2024 by danni guo
Sofia help us to rent unit and great customer service. Thank you
-
December 2023 by Reggie Regino
Sophia helped me out with my questions about rent and insurance. I really appreciated her help!!!
-
December 2023 by Howard Cunha
Sofia did a great job for me
-
December 2023 by William Ma
Sofia was super helpful and helped my friend with the renting the storage . 10 stars
-
December 2023 by 高英
Sofía helped with the storage and she was amazing .
-
November 2023 by Mary Toki
Thank you Sofia for the best experience and customer service. YOU ALWAYS MAKE MY DAY. Very polite and sweet. Thank you sooo much Sofia
-
October 2023 by Peter Alvarado
Jessica was so nice in explain she treat me with so much respect give her 5 stars
-
October 2023 by KEVIN SMITH
We walked into the property with just questions but Sofia was so helpful that we ended up renting with her . She is a awesome manager .
-
October 2023 by GUZMAN HANDYMAN SERVICES
Sofia is a great person with great customer service, if you need something she always find a way to help you.
-
October 2023 by Michelle Miramon
Absolutely disgusted with Sophia and Dawn. Called ahead before I reserved a unit and spoke with Sophia about how we needed a storage unit to back trailer in. She seemed like she knew what we needed, so I went ahead and reserved a unit at this location. Got to the facility Sunday DURING office hours and barely fit through the gates with a dually and trailer. I’m talking about 2 inches on both sides. Attempted to back into unit but was unsuccessful due to the narrow lanes. Went to the office, no one was there. Called, no one answered. Left a message, no one called back. Called customer service and they let me know that they were going to urgently email her. Sophia did not call back until the next day, which was useless because my husband worked that Monday. We ended up getting a unit at the other Newark location. Called the next weekend and spoke with Dawn to transfer my unit to the other location and she was unable to do it without DM. Dawn said that the DM would not do so until the following Monday. Which again, was useless because my husband works Monday - Friday. Called We Care and finally got some help. We Care refunded our unit at this location and now we don’t have to deal with stupidity. Dawn’s only advice was to go ahead and book another unit. They wouldn’t transfer my unit because they would lose out on sales and they wouldn’t even refund the lock that I didn’t even use! Honestly worst customer service I’ve had to deal with. When I finally spoke with Sophia… she let me know that she doesn’t work on Sundays when office hours are clearly 9-530 that day. If you have a big truck or moving vehicle, go to the other Newark location. This facility is small and has very narrow lanes, so it is very difficult to get in and out of this place. Sophia and Dawn will keep your money even if the unit doesn’t work for you.
