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March 2024 by Zem Z.
I dont usually shop here because it is a bit far away. But i realized they do have good quality of items. I was also on a mission to use their app. They also have alot of speciality items not easily found. Staff friendly and easily found for questions. They also have several special items on weds too.
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February 2024 by Daniela Andrade
I’ve gone to this Safeway my whole life living in Newark. I’ve never dealt with horrible customer service experience until today. The cashier Elizabeth truly needs to be more respectful of her customers. She didn’t even greet any customer that was in line. I was trying to use two coupons & she had no intention of trying to help me so she needed to call her boss Bryan. Bryan, I thank you for your patience & wonderful customer service. Elizabeth ended it all with saying to Bryan, “& that’s why you’re the boss & I’m not”.. That’s absolutely right. You can’t be the boos with that bad attitude.
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February 2024 by Shan Higgs
The best one so far!
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February 2024 by K Tin
Friendly service. Competitive prices and love digital coupons!
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January 2024 by Nancy Koskela
NO STARS! Visited the bakery days before xmas to simply buy a co worker a cupcake. Paid for it at the bakery with a checker named Anu. I gave her the only money I had a 100 dollar bill for a 4 dollar transaction. She folded my change with receipt and handed it back. It was 5am and I was in a hurry so I just put it in my purse. When I unfolded the change at work, she shorted me 40 dollars! I couldn't believe that she would do that, on top of it on the receipt she put I gave her 20 dollars. It's Xmas time, and she really stole from me I was livid!I spoke to a manager immediately, who claimed he was going to do his part to investigate. I still have yet to hear back. My fault for not counting my change when she handed it to me.RECOMMENDATION.........COUNT YOUR CHANGE BEFORE WALKING AWAY AT THIS STORE!!!!!!!! THIEVES ARE EVERYWHERE!!!!!
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December 2023 by D H.
Had a problem with my order from the bakery. Called then spoke with the manager regarding the issue and got it resolved. Awesome staff.
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December 2023 by Xavier P.
Horrible customer service!!! Today is the 5th, 6th, 7th, or even more times I have receive bad service from this Safeway branch in roughly 2+ years. Especially the meat department. SO RUDE!!! I shop at this location along with the other 2 closest locations to me. The others are the one on Decoto Road in Union City and the one on Mowry Ave in Fremont. This one is by far the worst in terms of customer service. They didn't have the particular size of milk I was looking to buy. I waited around until I found a Safeway employee, but he was filling orders. I asked him if he could go and ask for a person in the dairy department as I had a specific question. I know it's not his section so I didn't try and ask if he could take a look for what I was looking for. He took a quick glance through the milk cabinet doors (with all the milk impeding his sight) into the back and could not see anyone there and stated that. I then asked if he could just go in the back real quick to see for sure (about 15-20 feet to the open door to the back) if there was a dairy employee and he basically said he looked through the glass case, didn't see anybody, and can't be bothered. I went all the way to the front of the store to the customer service desk where it is actually their job to assist with questions. Nobody manning the desk (it was early) and waited around as multiple Safeway employees just walked by me back and forth including the person responsible for the customer service desk. Finally asked a check out rep. for a customer service employee and they pointed to one of the employees that walked by me back and forth. Customer service rep. did call back for a dairy rep to come out, but not before giving the kind of look that they can't be bothered with doing their job. If you have any need for customer service good luck at this location. I really don't ever want to go back to this location ever or even Safeway in general, but this place is so close to me.
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December 2023 by Ameed Saavedra
Good place to buy groceries but there's many areas low stock like water, milk & eggs
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November 2023 by Alphie Thedog
Wanted to buy a new york steak and none precut. I was told i’d have to wait 10 min because guy was cutting something and wanted to finish before cleaning the machine. A bunch of amateurs. Lucky supermarkets always have precut new york steaks. Avoid safeway in Newark. I don’t want to shop where they don’t care about making a sale.
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November 2023 by Noel E.
Not my photo but I had my own experience with this employee. I understand they're going by policy & need manager power for approval, but there's a better way to deliver your words without sounding like you're having a bad day. It sucks that this is my regular Safeway and it makes me not want to come here any more because of the energy she gives off. She even asked me to put the basket down off the belt rudely. I didn't even do anything but just get in line. There wasn't even a sign to put the basket down to unload. I've worked in customer service myself and sometimes you gotta fake a smile. Someone else might be having a bad day as well. Be kind. UPDATE: I learned through previous reviews that this person name is Elizabeth. This needs to be resolved as this is a trending issue at this location. PLEASE RESOLVE.
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November 2023 by Amara M.
The lady always manning the register with her stringy grey, black hair with glasses and thick head band. she is DISRESPECTFUL in to customers that clearly have mental health issues, she never smiles, and every time I go in there always has to have a problem with me like I haven't been there being respectful every weekend. my mother in law says she goes in and is also treated the same way so I know it's not just me.
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September 2023 by John Middle
Something happened to this Safeway about a couple of years ago. Maybe it is the management. I used to be a regular for more than a decade. But now I try to avoid it whenever possible. I shop mainly for seafood and meat. The two phrases I hear these days when I go there to buy items on sale are: "sorry sir we are out you can try maybe tomorrow" and "we are still cutting the meat. Can you wait for like um 30 minutes". This rarely happens when I go to the Safeway on Mowry. I love Safeways but this one is below average. I also go often to the Luckys in Charter Square on Fremont Blvd. The butcher there is really good. Items on sale are always available whenever I go there. That is an above average Luckys.UPDATE 9/22I went there today to buy some lamb chops and shrimp and expecting to be disappointed. I was so surprised to see that the store was well stocked. This was a marked difference from my experience during the last several months. It brought back memories about how this store used to be years ago. I also saw employees checking to see if everything is in stock. I felt they were making a sincere effort to correct things. I have updated my rating.
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September 2023 by Trisha T.
This is Safeway at the Hub. Friday sushi's are now $6 but the California roll use to be all imitation crab slivers before now just few strands with diced cucumbers. Getting skimpy quality has gone down... Purchase must be made at deli not self checkout or clerks at register. But everyone was busy dishing out chicken waiting on long line of customers. Not worth the wait to be rung up!!!
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September 2023 by Timothy Riener
I don't stop here too often but it's good enough overall that if I'm in the area I will stop in here for some quick grocery shopping. It's clean and reasonably safe and well-stocked, etc. If you're particularly familiar with the Safeway brand there's probably no reason why you wouldn't consider going here.
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September 2023 by Tim Riener
I don't stop here too often but it's good enough overall that if I'm in the area I will stop in here for some quick grocery shopping. It's clean and reasonably safe and well-stocked, etc. If you're particularly familiar with the Safeway brand there's probably no reason why you wouldn't consider going here.
