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April 2023 by Francisco C.
We have had other propane companies and have had issues with them. Silver Valley has been great for us and have never had any issue or problems. Thank you Silver Valley for the great service!
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June 2022 by Inez R.
You can tell the change in this company since the son took over it has gone to s**** The office staff is rude and do not care about their customers or acting professional. They are out to screw over their customers, our small business had been doing business with them for over 20 years and as soon as there was an issue with their equipment and we asked for it to be fixed they retaliated against us by throwing in random fees without even so much as a notice and when we called and questioned they just said yeah they should have always been charging us these fees and just now caught it so now we have to pay it, we wouldn't have minded the fees had there been some sort of advance notice explaining the change or norice that the pricing had changed but instead they just decided to wrongly throw fees at us since there were issues with their equipment that they had to replace. Also, the last year or so there has been numerous problems with invoices and their drivers would sometimes pull into our yard and pull out without even filling the tanks and they would not even leave a receipt of what was pumped or have us sign acknowledging how much was filled. Things are just being run really sketchy now trying to take advantage of their customers and when you call and question they get an attitude and an unprofessional snotty response, so glad we switched. Also they over charge we are now paying almost $1 cheaper per gallon with the new company best decision we ever made changing companies.
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January 2022 by Sharrie C.
After being out of propane for a long 3 day weekend, I was scheduled the fourth day Tuesday to be refilled. The driver refilled my neighbor in mistake of me, they said. Luckily I called asking why they hadn't come, in which I was told they did! I told the lady on the phone no I had not been refilled yet so after finally getting ahold of the driver he came to fill my tank. The right tank this time. I met him so I could pay for the tank to be filled all the way up. (They only fill it to the credit amount of $200 my tank takes $700 that's not much propane and I don't want to be left with out again. So after filling my tank full they wouldn't relight my house and connect the propane back up (since I wasn't going to freeze with my small children left without propane over a 3 day weekend we took it upon ourselves to hook up a small propane tank used for our bbq in the meantime. The driver told me he couldn't relight or connect my tank back up if he did it was an extra charge. I might not have picked a very good company and might need to switch.
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February 2021 by Gila S.
I needed propane quickly and I couldn't get my old provider Amerigas/G&K on the phone. A friend recommended Silver Valley. They have been prompt and efficient.
