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February 2024 by John Edwin Griffin (j2dagriffs)
When I first came up to the front showing my order email, they said they’re not giving away free Covid tests. I told them my insurance had already paid for them. They asked me to go back to the pharmacy. The pharmacy was like OK you got to go talk to the front again. I went back up to the front. The pharmacy person came with me, looked up the order and they found my mobile order on the shelf. They then gave it to me. I walked out of the store, open the bag, and saw that there was only one box in there with two tests in it. They had miss-filled the order. I went back in had to wait in line again and asked them for the rest of the order (8 tests total). They had to bring a manager upfront to confirm the order saying it should’ve been for 8. So whoever fulfilled the order, just put one in the bag. Terrible experience took way too long to just get my test kits my insurance paid for.
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February 2024 by Kenneth Yas
I visit this location because it’s close by, but between this store and the two others in Newbury Park, you might have enough shelf inventory to stock one store properly. Maybe a lightbulb will turn on in management’s head and inspire it to close the abysmal Reino store, so that the other two locations can thrive. Kudos to Daniel and Jim in the Newbury Road store who make trips to this neglected venue worthwhile.
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September 2023 by I Santosh
Jim was super helpful with my shopping in CVS Newbury Park, CA 91320.
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July 2023 by Paige Coryell
Very bad service. Pharmacy will not fill prescriptions that the CVS corporation deems unnecessary. Forget about what the doctor knows.
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April 2023 by T Culp
Went to buy a product they dont carry anymore. Decided to use a coupon on an regular price perfume...because there tag was different price they wouldn't let me use it...it was only 4 difference .but it's the point. Manager refused even though I told her its the same price in Simi valley .will not shop here again. They could use a cleaning and update as well.
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April 2023 by Stephanie York
The store always has what I need and they don't move things around a lot like some stores. The people that are always checking me out are so nice and happy, it is a pleasure to go to this store.
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April 2023 by Marc Schwartz
Clean, Reliable, & Extremely Helpful. Huge selection of all kind of stuff. Love this place.
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April 2023 by Ivan Guadalupe Hernández Gómez.
Excellent service thanks.
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March 2023 by D F.
I just wasted time trying to contact this store. I'll spare the little details. Suffice it to say after three phone calls I gave up and am heading to Walgreens. Initially I waited on the music hold 15 minutes after the recording said it would connect me to the pharmacy. Someone picked up and I asked my pharmacy question and the uninterested young woman said I'll transfer you to the pharmacy, click! Back on music hold for the pharmacy. Ten minutes later someone picks up AND hangs up!! Yep! I call back a third time (yes I'm persistent) and this time instead of clicking the pharmacy option I click the front store option to see if I can get anywhere. (I'm smart like that) ha! The phone is answered quickly with the young man saying, "Thank you for calling CVS, please hold." Boom! Music hold! This time I hang up because though I may be persistent I am not stupid enough to go for four! Walgreens answered and I'm on my way there.
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January 2023 by Naia K.
This Cvs apparently has consistent staffing issues where they need to close early and fails to update their yelp page or online schedule with actual hours. It's 5:07pm and even though it states on yelp that they are open till 10pm AND was told by by staff at the other store down the road they were open till 10pm, they are closing at 5pm on Saturday and Sunday, sometimes even earlier on Saturday. Guy was at the door and said sorry we close at 5 and I told him his online hours needed to be updated and he just pointed to the make shift sign they modified by the door. I pleaded that I just need to buy one item (it was not in stock at the other store) and pointed to it. He even still had several customers inside and some still walking out and wouldn't even let me purchase ONE item that was literally right by the door and would of only taken 2 minutes max. Terrible customer service, seems like their manager just doesn't want to work late on weekends and they need to update their hours online. He said they've been operating like this the past 5 months so no excuse to not update the hours here. This store is losing CVS money (or maybe not because they choose to not staff it intentionally?) and explains why they have a subpar rating compared to the others around here.
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December 2022 by Rod Robes
Excellent job Brandon the pharmacist. I just wanted to say thank you so much for being caring and understanding. He did an fantastic job resolving the issue and able to come up with a great solution. Again thank you.
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October 2022 by KD C.
I especially like the CVS Pharmacy in Newbury Park - they are efficient yet patient, working with all sorts of people concerns. I have received prescriptions and all of my recent vaccines here... even beyond that of COVID. In essence, this is my go-to place for medication and over the counter 'fix/it'. Thank You!!
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September 2022 by Tammy C.
I'm impressed with the pharmacist here. My urgent care doctor prescribed something not stocked by any local CVS. She promptly called my doctor and had the script changed. I really appreciate their taking time out of their busy schedule to do this.
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September 2022 by Julie Tannos
The entire pharmacy staff is amazing. Brandon is the BESTTT.
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June 2022 by Connie Lee
I am basing this rating on one conversation I had with a person in the pharmacy named Camy. I have been dealing with the CVS at 60 Moorpark Rd. Thousand oaks for the last four years. Those were not happy experiences. I was often frustrated with long lines but mostly with the poor attitude of the pharmacy workers. They did not go out of there way to be helpful and sometimes rude and short. Today I contacted the Newbury Park store for a prescription that was transferred there. Tami was so helpful and went through several discount providers to get me the lowest price for a prescription that was not covered under my insurance. She was kind, patient, and very helpful. I’ve decided I’m not going back to 60 Moorpark Rd after I transfer all my prescriptions. Thank you Cami
