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February 2023 by Revenge Man
These people are scammers. They’re pathetic and the sisters that run this place are disgusting. AVOID AT ALL COSTS
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December 2022 by Terry Lynch
First they never told me what the fee would be for release. Then they wouldnt take a credit card from someone who is helping me. cash onlySo what they do is continue too punish someone who is in trouble. Not good customer service. And rude too.Service: Car towing
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October 2022 by Gema Hayek
The Newberry Office gave us the best customer service yesterday - friendly, calm and professional. So gracious!
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September 2022 by Kristine Twenty
Absolutely the best. Napoleon came out and was super professional, kind and they helped me when no one else would. Highly recommend!Service: Special vehicle towing
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August 2022 by Woodland H.
All stars for CARLOS who showed up FAST, in uniform and got me loaded up in 5 min. Total recovery from Roys who was confirmed and failed to show. Got me to the show on time! Thanks, Carlos!
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July 2022 by Gus W.
STAY STAY STAY AWAY FROM THIS BUSINESS. They are the worst!!!!! First of all they are Very rude, and disrespectful. I work for a senior living retreat building and most of my residence are over 70 years old who some are still capable of driving. The tow truck company decided to send two huge tow truck and park in our driveway. (Fire hazard) We have parking 10 feet away from where they stationary but they didn't care. They still parked there and even blocked some parking spaces. So for my senior To try to squeeze there way through it's a bit of a challenge for them. I asked this gentleman three times to move his tow truck he ignored me and he brushed me off. Just carrying on his worm. I called the company To give them the license plate and to complain about their driver, but they were even more rude than the tow truck driver himself. I guess it runs in the business. And just for the record this is my first review I have ever written but they agitated me so much that I just had to write a review and let people know what to expect! I am still in disbelief.
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June 2022 by April Isaacs
UPDATE:They need NEGATIVE star ratings!I had to call VW Roadside Assistance, at 145pm today, who then dispatched Sierra Towing at 2:11 pm. They were supposed to have picked up my car by 330pm, at which point, I checked the "Check your status" app. Sierra CANCELED my tow without telling anyone or reporting it to VW. I had to call VWRA again and submit a new claim. It's now 730pm, and my car was just delivered to the dealership that is 2 miles from my work. Ridiculous! I'm reporting them to the BBB!Worst tow company ever! Last summer they worked with Malibu to clear the beaches. No problem, I was parked in the wrong spot because the trees were over grown and I couldn't see the sign.They towed my vehicle while I was at the beach with my 3 and 6 year olds. I tried to contact them and no one answered. I called Lost Hills Sheriff's Dept, who confirmed they towed my car. LHSD gave me the number then transferred me and still no one answered. From 130pm until closing NO ONE answered the phone. My husband and I went to the shop and my car wasn't even there. They had it at a lot close to the beach, but never informed anyone. Then towed it from that lot to their lot in Newbury Park. I was at the lot when my car arrived and they wouldn't release it to me. We went back the next day and they charged more than triple the legal limit for my fees.The woman at the desk was horrible to work with...unhelpful and extremely rude. She was so horrible to the guy in front of me too, so it wasn't that she didn't like me. I asked for information that they are LEGALLY obligated to provide and she refused.Worst experience ever!Service: Car towing
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March 2022 by Joshua Thomas Payne - Underwood
The owner Tony one night and I were called to action, a fellow protector of the human species. He risked his life by jumping into a moving car of a drunk driver and we were able to not only prevent the girl from suicide we were able to protect the lives of everyone on the road. He may not have the fleet Roy's does but the character and kindness he has in his heart is priceless.Service: Car lockouts
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December 2021 by Valerie G.
My bag was stolen from this place money all papers ect!! They also were really rude and totally unprofessional Lying ect.
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October 2021 by Peter N.
This place is a complete rip off and in cahoots with the county sheriffs department to make money off of taxpayers. In addition, though they have signs about wearing masks, none of the staff observed this LA County requirement and are therefore violating health codes and endangering their customers.
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October 2021 by joe steel
It was really nice of them that they kept the place open for me 30min after closing, regardless though, these tow companies and local police have made a vicious cycle of kicking poor people while they're down.
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October 2021 by Brandon Cordova-Serrano
Horrible experience, was in an accident 10 minutes away and had to come back the next day to get it. Was charged 800$ for the tow and to tow it to an autoshop. The older blonde woman treated me like an inconvienence. I really hope nobody has to deal with the headache i had to by having their car towed here.
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September 2021 by Robert Meyer
We were blown away from the beginning starting with the phone rep to the quickness in the tow truck driver! They were AWESOME!!! What is a stressful situation being broke down off the side of the freeway--your company made it less stressful! Driver of the tow company was FANTASTIC!!Service: Car towing
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September 2021 by Cory O.
Came right away, the driver Ivan was super nice and totally understanding when my car leaked all over his bed. Answered all our questions. Would definitely recommend this service. Was willing to jump us too so we could lock the doors before leaving
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August 2021 by Marissa L.
Napoleon is the rudest most disgusting thing I have ever encountered. He's not even human. He doesn't respect women. He wouldn't even look at me, and told me "the owner of the car has to be here" several times. I am the owner of the car!! My husband and I own our cars together. He's unbelievably rude and I'm sure he will go out of business soon since he knows nothing about electric cars. If you call for towing through the car dealership / brand, and it says Sierra Towing is coming, cancel until you get someone else. He does nothing and clearly I'm not the first to say he's awful.
