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February 2024 by Will G.
Visited here yesterday and the employees are world class. These guys know what they are doing and really make the customer feel happy and included. I needed a few adjustments and they were more than happy to help and even double and triple checked to make sure I was comfortable. I would 10/10 recommend this place. Bikes are in great shape and there hospitality was even better. Bike came with bell and basked with a lock included.
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January 2024 by Mary E.
You know a business is a class act, more concerned with helping people than just making money, when they're willing to help a non-customer. I came in because I was biking and my chain fell off. Mike not only helped me, but went above and beyond to fill my tires with air. He charged me nothing, and was just really helpful and kind. I appreciated that so much. I think that just speaks volumes to a business owner; and I know if I ever need a rental, this is the place I'm going and the place I'll recommend to others. Thank you, Mike!!!
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January 2024 by John Stanfield
quickest, easiest bicycle rental. was off and riding in under 5 minutes
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January 2024 by Larson
I don’t normally write reviews but OMG. Incredible customer service. Emma is so sweet. Best bike rentals in CA.
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October 2023 by Ben M.
Amazing service. The bike boys that set me up were extremely nice, especially Ben who recommended some good restaurants in the area.
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October 2023 by Lindsay B.
Updating to say the owner is very nice and explained the situation. I'm happy to give them a try again sometime.
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September 2023 by Jade S.
This place was great, it was our first time on e-bikes and the guys were great. Super helpful and non-judgy. Not giving 5 stars only because the bikes were quite old and my partners had some issues but other than that was wonderful. I'd definitely rent from them again.
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September 2023 by Luk6s
Do not go through groupon, coolest bike rental shop around with the best rates!
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August 2023 by Kel H
Did not have the most ideal rental bike and had some issues on the way to our destination. But the guys were extremely nice, very understanding, quick to help and very professional.Their customer service overall is really great.
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August 2023 by Raad
Extremely poor customer service. I attempted a bike rental. They refused to honor a group-on coupon I purchased through this site. Short stocky dark haired "manager" was rude and threatened to call police and would not rent us bikes when I tried to explain it was owner's responsibility to either honor these coupons or remove their name from the site. His response was simply, “WELCOME TO MY WORLD.” He admitted that similar incidents have occurred with failure to correct problem. The younger attendants were polite and professional. As of this writing, no refund has been received.I will be following up with a cease and desist letter and likely lawsuit based on their actions and consequent damages.No comment on actual equipment.
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August 2023 by Sissi S.
Rented bikes for the afternoon. They had plenty available. The rental process was easy. They adjusted your seat height for yiu. The employees were friendly. The price was good, $22/half day.
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August 2023 by Raad A.
Extremely poor customer service. They refused to honor a group-on coupon I purchased through google site. Short stocky dark haired "manager" was rude and threatened to call police and would not rent us bikes when I tried to explain it was owner's responsibility to either honor these coupons or remove their name from the site. Admissions made that similar incidents have occurred with failure to correct problem. The younger attendants were polite and professional. As of this writing, no refund has been received. I will be following up with a cease and desist letter and likely lawsuit based on their actions and consequent damages. No comment on actual equipment.
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July 2023 by Andrea Edmiston
Bikes were ready when we got there. Customer service was amazing. We had an issue with one of the bikes we rented for the week, went back over and they just gave us a new bike. Return was super easy. You can not beat the prices. They even deliver and pick up from your rental. We did not use this option, but I heard it was available. Will definitely rent from them again!
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July 2023 by Ciara F.
This bike shop was great! They had the best selection of e-bikes and beach cruisers to accommodate my large family. The owner was so helpful and kind. Would definitely recommend!
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July 2023 by sleepless56
On vacation in Newport, we decided on a whim to rent bikes and travel over to Balboa Island one morning. Near us was 20th Street Beach and Bikes. It appeared that they had a very good selection of bikes and other equipment. There were 14 of us with a few kids so we were hoping that they could accommodate our group. Turns out that they could help us with everything we needed and made some great suggestions so the ride with our children would be low stress and so much fun! We rented a mix of beach cruisers and e-bikes and they were in great shape. We were instructed how to use them, all our questions were answered, and the staff was very patient while the kids were trying to explore their shop! Sorry about that. The day turned out wonderful and we felt very fortunate to have rented from 20th Street Beach and Bikes. So much so, in fact, that we rented beach chairs, an umbrella and boogie boards for the rest of the week! I highly recommend looking them up if you are in the Newport area.
