July 2021 by Sebastian L.
Josh exemplified what a great customer experience should be. He was very attentive, listened and gave us creative solutions for everything we needed - all with great enthusiasm and personality. Rule #1 of selling - Listen carefully and deliver value with enthusiasm. Highly recommend asking for Josh for all your paint & color needs, he is a scholar on colors & an artist.
July 2021 by Felipe O.
Went in for a simple Craftsman rachet warranty exchange. They simply stated they do not warranty this rachet. I selected a model that was 1inch longer which was the closest matching in stock. Both were 3/8 rachets. I asked if the older model was discontinued what options do I have? They stated the warranty is not honored and they will not assist me in finding or ordering a similar model. A fairly rude staff throughout the discussion. I've been shopping here for years, such a shame to lose a customer over this.
July 2021 by Linda P.
Wow I have been and Ace fan for nearly 40 years. And even worked at Ace for awhile (not a crown location). Anyway I have visited this location several times and 90% of the time I am ignored. Never greeted and have to generally go find someone for help. Fortunately they are usually hanging out near the key area talking and carrying on. So at least I now know where to find them. And they are usually happy to say oh thats on isle.... but never help me look, and often they give me the wrong isle number. But today topped the cake of my frustrations. Since I moved to Newport Beach I have visited both the CDM, and Irvine Blvd locations. CDM is great and super helpful I will say. But today I was in the Irvine Blvd location and I needed to return a small dog harness that I bought at the CDM location.Knowing that they are all owned by Crown no problem right. NOT the cashier informed me that did not sell that item and I needed to take it where I got it. When I shared where I got it she informed me they did no have the sku in the register so she would not take it back. I started to leave very frustrated and then asked to see the manager where the cashier repeated to him what she said to me and he just kinda shrugged his shoulders and agreed. What the heck they are owned by the same family. I know that they certianly have the ability to do the return. I'm sure that each store does not run on a different not connected system. They just could not be bothered. Well know what, thats it I will not be back to a location that can't bother to care one iota about the customer. What the heck they are owned by the same family. I know that they certiantly had the ability to do the return. Each store does not run on different systems or are not connected system. They just could not be bothered. Well know what, thats it I will not be back to a location that can't bother to care one iota about the customer. As they keep proving over and over to me. The owner needs to take a closer look at the way this store is operating.
July 2021 by Connie P.
After looking for days to fine the blue Weber grill I fell in love with online I finally found it an hour away from my house at this Ace Hardware. I called and they held it for me until I arrived . The customer service is exceptional. They loaded they grill on my truck and the guy was super friendly ! Thank you so much !
June 2021 by Mary L.
Just received exceptional customer service from Marty at Ace Hardware on Irvine Ave! He went above and beyond delivering my purchase to my vehicle when he took a proactive step and asked if my battery was for home or something else... I replied it was for my LoJack fob. He offered to install it so I didn't have to! I was so appreciative for the extra kindness considering I had a bazillion ants waiting at home for the Orange Guard I also purchased. Thank you Marty for your helpfulness!!! Keep up the great work!!!
May 2021 by Melih Bakuy
Terrible service. I had to ask 3 different staff members just to locate zip ties. They were very rude.
May 2021 by Ashlee Williams
Customer service is key and this location falls short... We had two different people say they would call someone to help us in the paint section... 10 min later we were standing there and a very friendly employee named Marty asked if he could help us even though he was new and didn't know the paint section well... He did his best and then the person who came to help show him what to do was the girl who told us she would call someone for us in the beginning... So she knew how to help us, but it was inconvenient for her...Thank you Marty for being helpful!
May 2021 by Alisha Spencer
The staff was really nice and helpful and they were so nice to my dog.
April 2021 by Michelle Le Bars
Hanging a sound bar and found everything I needed. The guys there were awesome...kinda like hardware store anyway...
March 2021 by Michael Dean Ballard
I know it sounds like a commercial but this store is small but great selection with some great prices and the staff I can hardly imagine being more helpful and genuinely nice.
February 2021 by Aaron Christensen
They now carry the Absolute best Lump Charcoal on the planet . pick up sum Jealous Devil at all SoCal Crown Ace locations...
February 2021 by Ronin Racing
Mark is the man! I called and he was so helpful and had great customer service. He helped me find exactly what I needed, or close to it! They actually had items in stock that others (Home Depot) did not... Brick and mortar store for the win!! Fantastic job by Mark.
January 2021 by Clarence B.
So thankful to have this store in my neighborhood. So convenient. It's amazing how much stuff they fit it to such a small store. Sometimes they have stuff you can't even find at Home Depot.
January 2021 by Brandon G
I was happy to shop at my local Ace Hardware until I found out that the staff are mask nazis. They're treating healthy people as if they are sick, and doing it in an extremely rude manner. I'll have fun giving Amazon my business instead!
January 2021 by James Hansen
Mike even dropped Christmas lights on me. They were all wonderful. Great store! I'll be back!