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November 2023 by Lucie Langlois
Humiliating staff. The manager shows no professionalism. Terrible experience in this store.
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November 2023 by Louise-Adèle Dumons
Disrespectful and derogatory staff. To absolutely avoid
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August 2023 by Sami R.
Barely anyone cares here. Walk in, no one greets me or says anything. I have so much of their product and I wanted to know if they had more colors in a specific short. I had to cut off a drama filled co workers talk to get help. Long story short, walked out with nothing and not wanting to go back. Online it is. SAD.
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July 2023 by Grace T.
Walked in this place with my friend and sister, my sister walked to the aerie side and they told her about the sales. When me and my friend walked in they told us that they were closing, insinuating that we needed to leave while giving us dirty looks. Horrible customer service.
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April 2023 by Stephani J.
LOVE this store and their staff. Super friendly and helpful. Only reason I didn't give it five stars is because they only have a fraction of what they have online in store. Still, would recommend!
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January 2023 by Vana P.
I LOVE THIS STORE. They always have the new product and are always stocked up. The team is friendly and ready to help you.
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November 2022 by Lauren B.
I would be aware when making exchanges here. I purchased a pair of leggings here and ended up exchanging them. The team member who helped me did and "exact exchanged" even though the leggings I was receiving where less expensive than the ones I returned. I questioned the sales rep but she brushed me off and told me it was "easier that way". I also spoke to customer service but still couldn't receive a refund.
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October 2022 by Koko L.
Nice and big store, well organized and clean. The girls are very helpful here. Loveeeee aerie's sweatshirts, very soft and good material. Also their underwear is way better than VS. you can buy 7 for only $30
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October 2022 by Elisa G.
I like the store at Fashion Island! It's like two stores in one. They have a lot of really cute workout clothes and the prices are very reasonable! I put a few things aside and then went to the Apple Store and totally forgot about them so maybe I'll have to go back on Saturday and try it all on!!
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April 2022 by Sandra J.
So we all know American Eagle Ae/Aerie... cute stuff right? This fashion island location just opened up its doors 4 days ago! It's a pretty big space with a ton to choose from. Everyone was very helpful today but I wanted to recognize one in particular, Sydney... She was AMAZING! For realz .... She helped me in the dressing room area and had the patience of a saint! She was always close by, attentive and offered to get other sizes when I needed them. She stayed with me the whole time from the dressing room to walking the floor as we searched for more options to my already pulled items. She was kind and friendly. I don't often write reviews but she was so amazing, I wanted to show her my appreciation for making my shopping experience today a pleasurable one. I also wanted to bring my experience to Ae's attention and to let them know that they made a great choice hiring Sydney, as it's quite clear what a huge asset this girl IS and can be for the company moving forward. Just a customer, Sandra (irvine)
