May 2021 by Jonathan Zhang
Ali and Angine are awesome ?
March 2021 by Erik R.
I feel like I am just adding another to an entire collection of bad reviews. I really think the entire management at this branch should be fired. They do their best to deny you your money, refused to make a cashiers check saying that with only 30 minutes till the end of their day they just did not have the time and that due to covid they can't get child care... But Wait, Im a parent and I have to deal with kid care? WTF? These guys suck. They have markers on the floor that are 16 feet apart so that they can keep people out side stating the would be over their limit if more than 4 people were in the building and that corporate watches the cameras... Really not a problem at any other branch....So at 10 minutes to close all that goes out the window and they shove everyone they can in and lock the door. (what happened to the limit???) With 2 minutes till 1 on Saturday -- Shawn "the manager" and resident hot head tells some old lady to maybe show up 30 minutes sooner and they can't possibly deal with her and all the others in line....then closes the door as some one that was in the bank leaves. The lady point to her phone to who him the time and it looks like he gave her the bird just out of view from the camera, but looked fairly clear from my vantage point --- that is just sick! Walks past everyone and says that the doors on are a timer and says can you believe the nerve of that lady. WTF? Shaun -- you are a terrible person. You are a hot head and should be terminated immediately. This obviously comes from the top at this branch and as such they all be dismissed. Very sad excuse of a person...so unprofessional. I would invite a district manager to send people in with cameras and watch this. I believe this is more the norm than the exception here.
February 2021 by trevor wald
A lot of overdraft fees I encountered some problems with.
January 2021 by Ortega Denal Care Nader. D. Ghiassi
This is my first time banking with Bank of America I had a great experience today Mr yavari helped me open my new account very fast easy I highly suggest that if you want exceptional service come to this Branch to open your accounts
January 2021 by Nima Bakhtiary
Very pushy and ask for a perfect 10 survey results while they won’t go Teh extra mile when you need them.
October 2020 by Heath C.
I'm a long time BofA customer. I have tried to use this branch on a bunch of occasions, but the service varies widely i.e. what you did the prior week (cashing or depositing a check/purchasing a cashier's check) may not work at all the next week, depending on who you get at the counter. I've found that overall, the senior staff aren't particularly helpful, and go out of their way to NOT provide services. I definitely would not recommend this branch to a friend. I ended up ditching this branch entirely and instead go to the CDM branch on PCH, which has much better staff.
June 2020 by Manny Pedraza
$8 to cash a check is ridiculous but I guess that’s to be expected from one of the banks that caused the financial crisis in 2007 thanks a lot
May 2020 by Tom Beirith
Well this was a big surprise...We are all used to big bank service being really impersonal and indifferent. Not the case at all with this BofA branch. Really friendly and helpful people and managers that go above and beyond. Cannot praise enough Alex and Shani and their branch manager, who spent almost 3 hours with me (past closing time) to open my accounts, filling all the paperwork and explaining clearly all products and services offered. You could tell that they really work efficiently as a team and enjoy what they are doing. I would highly recommend this BofA branch and this team for your banking needs.
May 2020 by Tonysaurousrex7
Worst customer service ever ! This manager has 0 customer service skills 0 patience 0 communications manners . Last time I do my busines at this branch !!!
April 2020 by Tom B.
Well this was a big surprise...We are all used to big bank service being really impersonal and indifferent. Not the case at all with this BofA branch. Really friendly and helpful people and managers that go above and beyond. Cannot praise enough Alex and Shani and their branch manager, who spent almost 3 hours with me (past closing time) to open my business and personal accounts, filling all the paperwork and explaining clearly all products and services offered. You could tell that they really work as a team and enjoy what they are doing. I would highly recommend this BofA branch and this team for your banking needs.
January 2020 by Brian W.
I tried to cash a client check and the guy that claimed that he was the manger is always very rude and did not cashed my clients check I found out that Raul Alba is not the manager and he is assisted manager and always gives me some kinda of headache and never wants to help I've been with BOfA since 1982 and have multiple accounts as well as loans and he said you will never cash your client check in this branch BOfA manager you need to have a talk with this guy other wise you will loose many clients
November 2019 by Inez E.
It's not even worth the one star, they deserve ZERO stars. The manager is even lazier than the regular employees. They lack any form of customer service skills whatsoever. The manager literally walks around pretending she's busy and it's obvious she's not. They don't know what there doing and I have been inconvenienced to come in numerous times for the same mistake the teller made. We've been customers for over 35 years and get treated so badly. We will be closing all our accounts, as well as business accounts and moving to another bank. I can't believe Bank Of America doesn't do something about this even though we have brought it up to corporate numerous times and the branch only has gotten worse.
August 2019 by Paulien Lombard-Daniels
I visited this branch in July 2019 and there were only 2 employees since most staff were on vacation. Joy was at the counter and despite the fact that she was pretty much the only one running the show, she took care of us fast and didn't have us wait unnecessarily. She stayed composed and friendly even though there was reason enough to get agitated.
April 2019 by Jillian R.
I would give 0 Stars if I could. The associates and branch manger Dennis Lee are incompetent, lazy, and have required me to come into the branch multiple times for their own mistakes. I initially came in to the branch for a simple name change, as I had recently gotten married. After changing my name, Mr. Mendonca informed me that my dad needed to personally come in to sign documents since I had joint accounts with him. I told him I would but needed a few weeks since I had just recently had a baby and could not drive at the moment. Only a few days later I started being bombarded with phone calls and emails asking me to come in with my dad to sign the documents. I responded and said to please give me the time I had initially asked for. A few weeks later when I came in with my dad I met with Hana Aslan and asked that my dad be removed from the checking and savings account I shared with him. She was very reluctant and asked to close the accounts instead because "it would take too long." I told her I didn't want to because my accounts were tied to bill pay. She kept pressuring me so I agreed to close the savings. It only took 15-20 minutes to remove my dad from my checking account, not the hour she told us it would take. After removing my dad from the checking, I realized she didn't want to have to complete a few extra steps to have my dad removed from my accounts, even though it was what I wanted and requested. After meeting with Ms, Aslan, I thought I had taken care of everything. Unfortunately, a few weeks later I was again bombarded with emails from the branch manager asking me to come in yet again to sign more paperwork for the closed savings account. It was clear that Ms. Aslan neglected to have my dad and I sign all the paperwork that was necessary but yet I was being inconvenienced again. I did not receive an apology nor were my emails or phone calls answered with anything other than generic "come in to make an appointment" responses. After leaving a voicemail from Mr. Lee (branch manager) and informing him I could not come in again, he mailed me the documents regular mail (without requiring a signature) on a form that had both my dad and my full social security numbers on it. I am beyond disappointed with this branch. It has been nothing but a headache to deal with what I thought was a simple request. I have been a Bank of America customer for over 10 years, however, this branch has made me want to switch banks altogether.
February 2019 by Quanyao Zheng
The service is wonderfulï¼