September 2023 by Kyoung S.
I went to this branch for some advice on notary public and Alicia helped me out today. She was very kind and I really appreciate her help. Thank you.
July 2023 by Paul C.
I can't believe that this bank got anything less than 5 stars!! I've been coming here for years and have received personalized professional services from Jovani, a banker here at the Newport Beach branch. The team here is wonderful. Please disregard the negative reviews. I highly recommend coming here for your banking needs.
April 2023 by S K.
They do not give your own money (in saving account) back and put it on hold because you left the money and there was no transaction on it. Now that I need to money, they do not give it to me. Please avoid this entire Bank of America. Worst customer service and a bunch of thieves.
April 2023 by A B.
Just unbelievable. All I wanted to do was close a dormant account. First I could not get access to the money and was not allowed to Zelle it online and call in to close the account. I had to drive to a B of A (after they zeroed out the $3,382.25 in the account which showed i had NO MONEY in my account which was dishonest) and instead of closing the account Giovanni gave me a lecture and tried to start an argument with me. I was thinking of putting my retirement with Merrill (which is owned by BofA) but after this display of Funnery I will have to re-evaluate that.
April 2023 by Maria M.
Does anyone in corporate office give a damn of HOW their branches performing and doing? This one is the worst by far with their careless employees who don't know anything, not willing to assist or to find out what they should be knowing including their clueless, lazy and rude branch manager. So if a manager is absent minded, not willing to assist, be helpful or knowledgeable and has no respect for business and long term clients then what should we expect from other staff at this branch?? How can she build a winner team?!:)Very sad actually. But clearly BofA don't care.
April 2023 by LA N.
The branch on San Miguel in Newport Beach is constantly turning over employees. The clerks are untrained and rude. They say no to everything automatically and you have to ask for a manager to help with the most basis requests. I've branched with Bank of America for over 20 years and I'm moving away from them because of their terrible customer service
February 2023 by Chris B.
So disappointed in this BOA branch. They honestly do know what they are doing. Huge disconnect.
July 2022 by Bud Man
Horrible service - they have owed me $20k for over a year and nobody will help me. Shame on them for being so helpless with my money. They keep transferring me around and never anybody helpful that answers the phone anyways.
February 2022 by Deron R.
Just barf customer service and no regard for long time clients. BofA execs just don't give a s*** about average customer.
January 2022 by Basar S.
I have been BoA preferred customer over 20 years. I am really dissatisfied with the manager Parisa Pazuki who is unprofessional, unethical and lack of knowledge. Parisa does not know how to treat customer. BoA should get rid of her from the bank.
October 2021 by Nima B.
Very pushy and ask for a perfect 10 survey results while they won’t go Teh extra mile when you need them.
May 2021 by Jonathan Zhang
Ali and Angine are awesome ?
March 2021 by Erik R.
I feel like I am just adding another to an entire collection of bad reviews. I really think the entire management at this branch should be fired. They do their best to deny you your money, refused to make a cashiers check saying that with only 30 minutes till the end of their day they just did not have the time and that due to covid they can't get child care... But Wait, Im a parent and I have to deal with kid care? WTF? These guys suck. They have markers on the floor that are 16 feet apart so that they can keep people out side stating the would be over their limit if more than 4 people were in the building and that corporate watches the cameras... Really not a problem at any other branch....So at 10 minutes to close all that goes out the window and they shove everyone they can in and lock the door. (what happened to the limit???) With 2 minutes till 1 on Saturday -- Shawn "the manager" and resident hot head tells some old lady to maybe show up 30 minutes sooner and they can't possibly deal with her and all the others in line....then closes the door as some one that was in the bank leaves. The lady point to her phone to who him the time and it looks like he gave her the bird just out of view from the camera, but looked fairly clear from my vantage point --- that is just sick! Walks past everyone and says that the doors on are a timer and says can you believe the nerve of that lady. WTF? Shaun -- you are a terrible person. You are a hot head and should be terminated immediately. This obviously comes from the top at this branch and as such they all be dismissed. Very sad excuse of a person...so unprofessional. I would invite a district manager to send people in with cameras and watch this. I believe this is more the norm than the exception here.
February 2021 by trevor wald
A lot of overdraft fees I encountered some problems with.
January 2021 by Ortega Denal Care Nader. D. Ghiassi
This is my first time banking with Bank of America I had a great experience today Mr yavari helped me open my new account very fast easy I highly suggest that if you want exceptional service come to this Branch to open your accounts