-
February 2024 by David G.
Walked in not knowing what i wanted to get my girlfriend and the guy that works there helped me out a lot. First asked how i was doing and began asking what my girlfriend was into. Didn't think i would end up buying skin stuff and a candle but that dude is a good sales person and pretty chill.
-
January 2024 by Nikki M.
Love the Bath & Body Works shop in Fashion Island... Great products, amazing deals & and wonderful team members, especially Kathy. Each time I visit, Kathy asks me how I am doing and she always remembers my favorite products. Kathy immediately starts to get my favorite products ready for checkout and also recommends similar products I may like. Kathy is always smiling and makes me feel like family. Thank you Bath & Body Works Fashion Island for having Kathy on your team, she is fantastic!!
-
December 2023 by Jamie S.
Bath and body works... how can you rate less than 5 stars? This one is no different than the others - offering g exceptional customer service and a wonderful selection of sale items. I was very surprised that I've finally racked up enough points for 2 items! Isn't that the best surprise! This particular store is laid out well. Right now they have their end of year sale going on so you Salam in to see everything that is 50-75% off with their regularly priced items along the walls. Warmly greeted immediately upon entry. The girl working had bags in arm and was more than happy to offer one when I asked her. The gal who rang me up was just as warm and friendly as can be. Great experience!
-
July 2023 by Myia W
Wasn’t greeted at the entrance like at other stores but the atmosphere makes up for it. Very chill environment and everything was organized.
-
May 2023 by Gmoney G.
i needed a birthday gift. and while im a member of their rewards program it didnt do much. i got 3 things it was $49. for some freaking lotion?! oy. young worker was busy stocking and not helpful. they have cute candles and soap and stuff but yes clearly i only like to come in when theres a sale.
-
March 2023 by Heidi C.
Best customer service EVER!!! Rebekah was friendly and not one of those helicopter-hover-over-you-type but just let me browse and take my time. She went above and beyond to give me top notch service. I said I'll reduce and shop less Bath & Bodyworks but now... customer for life!!! I'll always have fond memories.
-
January 2023 by Amy
This location is always clean and are fully stocked up with everything, the ladies are always a pleasure to speak with.
-
January 2023 by Karen L.
So Yelp decided to flag my original post. Why? Because I am being honest about product quality? Really? Was this the company who intervened and requested YELP to flag and delete my comment? I even mentioned my review is not against the staff. The staff here and other locations have always been amazing. I am just so tired of product quality going downhill. My goodness. Candles hands down continue to be amazing. However, their body care is not to the quality they once were and I know I am not the only one who feels this way. PearBerry and Brown Sugar & Fig made a return per costumers request and this product is no where near the same to what it once was! Are we in denial here? Customers ask for the OG fragrances because we're not impressed with the new ones the company puts out to possibly switch it up a bit but the problem is that they're mediocre compared to the older products and the quality of these newer fragrances is HORRIBLE. I'll probably be flagged again. The End.
-
November 2022 by Marie Fowler
Friendly and helpful staff, great customer service! This store is always very well stocked and clean. Seems to have more product than some stores, and I've been to them aaalllll.
-
October 2022 by Lim Wan Hong
Many products Smells good and fresh
-
May 2022 by Trisha Morriston
Nice selection of products. Lots of new items and your favorite items.
-
March 2022 by Marc Doolin
Best Staff of any store at Fashion Island!
-
January 2022 by Antonio Dawson
Great deals for me and ?
-
January 2022 by Houston Denton
Smells great, obviously!
-
December 2021 by Dining M.
Online price does not match store price during semi annual sale. I was charged regular price for an item listed 50% online. I questioned this and showed the item on my phone to the cashier, but was told that online prices are different than in store. Item returned and received a refund.