-
June 2023 by Kristen T.
The clothes here are really cute and they have nice basics, but they really should increase their size range to include both smaller and larger sizes. The staff at this location were also rude and unfriendly when checking out.
-
May 2023 by Lol L.
Wow no wonder horrible. The overweight girl at the counter was rude above all.She looked into ceiling while checking out my item and threw the bag while saying thank you. Well at least she said it?This is giving emotional damage. I still have racing heartbeats triggered by this unexpected anxiety just by shopping on a wonderful Sunday. Hope she no longer needs the job which put a bad face of the brand.Horrible experience.I don't even want a star. The star belongs to my item I guess
-
March 2023 by Jerry F.
This is a great place if a Dad wants to drain his wallet! ??♂️But... My daughter is happy! That's all that matters!
-
March 2023 by N L.
Please desensitize your price tags after they've been rung up. They never trigger the alarm at your store yet they trigger every other store alarm causing much embarrassment. This happens at ALL locations and causes a scene. If you have these tags that alarm the exits, why does it not go off in your own store? It triggered Urban Outfitters' alarm and the manager rolled her eyes and said "Brandy's tags always do this". Please fix this soon. It causes a lot of embarrassment and stress, especially for the teen erroneously looking like she stole something. Happens all the time.
-
November 2022 by Christine T.
Brandy does not have a real return policy---so whatever you buy, make sure you are committed! Go on the off hours so you don't have to tell with the long dressing room lines. All that said, Brandy is great for just reasonably priced seasonal basics. Always fun to pop in for a baseball cap (always final sale) or a fun tee.
-
November 2022 by Bea H.
I had the loveliest experience while shopping at this establishment. I have never been to a Brandy Melville before but because of my experience I will be shopping here more frequently. I was shopping here a few days ago and I was immediately greeted when I walked in. Then I asked the sweetest girl for help finding things and she was so quick to assist me. She made me feel welcome and important as a customer. You could tell she loves her job. I believe her name was Grace. The store was so pretty to look at and you can tell the associates keep it clean. Brandy Melville had a very nice selection of colors and basic items. Grace made my experience very pleasant and I will definitely be returning to this establishment. Brandy Melville definitely knows how to hire good sales representatives!! Now I know where to go when shopping for my granddaughters
-
November 2022 by Caroline H.
Best place to get basic tshirts, sweatpants, and shorts. Everything is so soft and cheaper than similar brands. Seriously you can get 100% cotton tank tops and bralettes for $15. As far as customer service, maybe it's just me but I don't need a 16 year old greeting me to have a good shopping experience
-
October 2022 by Mars Mav
Took my 15 year old daughter shopping here for the first time and the staff was trying to kindly telling us she doesn’t fit in our clothes. That’s basically body shamming her. Tall blonde teenager did not get her name.
-
October 2022 by katie vy
Love it here! When I went there this sweet blonde girl, Chloe I believe is her name. She is such an angel, she helped my daughter pick out some clothes when she went. Will be going here again
-
September 2022 by Skye X.
I was in shock at the way I was treated when I stopped in yesterday so I came on here to see what others thought of if I had made it up in my head. Glad to see I'm not the only one here. I had gone in just to look around but was not greeted by a worker nor did I see any other customers in the store being assisted or acknowledged. The stacks of clothes were messy, there was a ladder in the very narrow walkways that had no signs and no person using it. I overheard a woman asking if she could try on some items and the associate barely looked at her as she told her she could just walk in. When I got my items and went up to the register, there were two girls in front of me so I waited my turn and right after their transaction, the cashier looked at me, and left without saying a word as if she pretended not to notice I was there. I stood there for a few minutes dumbstruck before she returned and said "I can help you over here" like it wasn't the only register available and it was her first time noticing me standing there. She said nothing to me as she bagged my items and put my receipt in the bag. Overall, I was disappointed by the state of the store and the treatment of customers by the employees. I've been to several BM's before and this was my first time feeling incredibly unwelcome.
-
September 2022 by Grace H.
I will never shop here after the way the staff treated me. I went in and the music was blaring so loudly I couldn't think. Then I went to try on a dress and there was no one to help out In the fitting room. I took matters to my own hand and went in to try on a dress. It didn't work out so I left. Then, some red headed girl chased after me asking if I had any other items in the fitting room and insisted on checking my bags and was SO rude while doing it and treating me like a thief. Then proceeded to mock me as I walked out. I was having such a good day and this redhead ruined it. I will NEVER shop here again or at any other brandy Melville stores. Apparently they are to busy to help the only person in the store get a fitting room but not too busy to treat people like dirty thieves.
-
September 2022 by Abby T.
the employees definitely lived up to their reputation! rude af!!!!!!!!!!!!!!!!!!!!!!!!!
-
July 2022 by David Delany
Went in for a gift card for my daughter’s birthday. It’s the saddest piece of pathetic paper, with the sorriest, cheapest envelope I’ve ever seen in my life. Step your game up!!
-
June 2022 by Carissa S.
Beware: mean girls working at this store and all around fashion island. I won't be shopping at this brandy Melville anymore.
-
February 2022 by neverclear -
love this brandy location the workers are super sweet and always dressed so cute also have found many rare brandy pieces here